Contact Yoti Customer Service

Why should I report an Issue with Yoti - your digital identity?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Yoti to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It’s been approved by the UK Government for proof of identity and age (except for alcohol). • Securely store and share credentials issued to you by third parties, including staff ID cards. • Get an extra layer of security when you log in to online accounts. • Manage all your logins with our free password manager.

2. We encourage businesses to only ask for the details they need, so when you choose to share your details with a business using Yoti, you can feel safe sharing less data. 1.

3. The private encryption key to your data is stored safely on your phone – only you can activate this key and access your details using your PIN, Face ID or Touch ID.

4. We cannot share your details without your permission or mine or sell your data to third parties.

5. Any details you add to your Yoti are encrypted into unreadable data that only you can unlock.

6. Add details to your Yoti by scanning a government-approved ID document.

7. We accept passports, driving licences, PASS cards and national ID cards from 200+ countries.

8. Your digital ID gives you a safe and convenient way to prove who you are to businesses and individuals.

9. Add a phone number and create a 5 digit PIN to protect your account. 2.

10. Take a quick scan of your face to verify yourself and protect your account.

11. Join over 14 million people who have already downloaded the Yoti app.

1. Yoti tec support advised me by email to uninstall yoti which had all my yoti account details inc passport, after I explained that I was unable to make a backup file which is nuts! Despite more than 10 emails to their tech support, they still cannot fix the bug! Hopeless hopless, hopeless!!Well I have had this app for a few years as they state they are secure and encrypted but I have just found out all my passwords held by them are now on the darkweb I can understand if it was just my email on there but seeing as you need face recognition to log in on unknown devices how on earth can this happen Thanks much appreciated I now have to change them all again all 89 passwords I shall now look for a more secure site seeing as these have failed to secure my detailsSeems good so far.

2. Other apps claim to verify identity, but don't actually meet any meaningful standards, or require expensive corporate level service planMotorola Edge 30 Ultra, Android 12 - when taking photo of passport the app forces the LED flash to come on.

3. Choose the different service provider if you care about your customers and don't want to loose them with yoti, imagine how a lot of people have "different versions" of passports.I cannot get a verification code when I give my mobile number.

4. We have been using Yoti for almost 3 years now, and while occasionally someone will run into an issue with their verification taking a while, or their specific documents not being supported, generally any issues we run into boil down to user error.

5. Very unflattering camera, every wrinkle shows, so hopefully that makes the face recognition robust and brilliant!I manage an online community that requires age verification to comply with various laws regarding mature content.

6. The result of all this was taking 20 thousand photos that were all blurry before eventually I got something barely ok to useMy passport is in the list of accopted but didn't pass the verification "different version" lol - it is the scam.

7. I downloaded the app, added my drivers license (UK) and created my Yoti ID all within minutes.

8. This causes all sorts of reflections from the glossy plastic of the passport, namely the holograms and the LED flash itself.

9. Would actively avoid the app in the future, as far as to say I wouldn't even apply for jobs that want me to use the app.Unable to create backup file.

10. This much security stops people from being able to access services we need.

11. I had to cack-handedly cover the LED flash whilst taking the photo.

1. Fix Yoti Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Yoti: Restarting the app will resolve most errors.
2. Update the Yoti App. Here is how:
   1. On Android goto PlayStore » Search for "Yoti" » Open Yoti - your digital identity » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Yoti » click "UPDATE".
3. Clear Yoti - your digital identity app cache: Clearing cached data will force your app to retrieve the latest data directly from Yoti servers.
   1. On Android, goto Settings » Apps » Select "Yoti - your digital identity" » click Storage » click "Clear Cache".
4. Check Yoti app permissions. If any of these permissions required to use your device's features are disenabled, Yoti might not work.
5. Uninstall and reinstall Yoti. If nothing else has worked, completely uninstall Yoti then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Yoti not working

2. Fix Yoti Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Yoti be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Yoti not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Yoti may not be able to connect to the Internet when running in the background.