Contact Mouse Ripple Customer Service

Why should I report an Issue with Mouse Ripple: moves your mouse?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HobbySoft to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. update...It works.. i read in a comment that i need to remove the cover and keep the mouse adjusted at the cornor of the phone slightly tilted.. brightness needs to be full.. it works that way.. it takes time to adjust my phone, but i guess it's worth itAdding stars because I finally got it to work.

2. Great app let down by the prompt to upgrade, kicking you over to Google payment screen, which means app can't then do what it is supposed to.Using a Dell optical wired mouse and works really well.

3. If connected to internet, it will stop working unless you pay for ad free version because you will get prompt to upgrade and the app will go into background while google modal pop-up asks you for payment details, and the option to close it just pops up another window with only option being CONTINUE to add payment details.

4. Turn up the screen brightness to 100%.This may work for your home computer but it does NOT work if you are using a company/work computer.

5. Yes my mouse has a red infrared light and my phone is at full brightness.

6. For my mouse it works best on the "Glide" setting, the other options not so much.

7. Though, it's a personal setting I don't know how to fix, so not their fault.I am all for supporting developers, but asking for excessive money (£3.99) to remove ads is simply not on especially when their are other apps that do the same thing for less than a £1.

8. Not sure how they did it but employers somehow outsmarted the mouse jiggler and it just doesn't work.

9. But I just needed it to work so "Glide" it is! 😁Works great if you have wifi and mobile data turned off.

10. It won't work for laser mice but will with older optical mice.

11. However, I did notice that it won't work if the brightness on my phone is down.

1. Fix Mouse Ripple Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mouse Ripple: Restarting the app will resolve most errors.
2. Update the Mouse Ripple App. Here is how:
   1. On Android goto PlayStore » Search for "Mouse Ripple" » Open Mouse Ripple: moves your mouse » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mouse Ripple » click "UPDATE".
3. Clear Mouse Ripple: moves your mouse app cache: Clearing cached data will force your app to retrieve the latest data directly from Mouse Ripple servers.
   1. On Android, goto Settings » Apps » Select "Mouse Ripple: moves your mouse" » click Storage » click "Clear Cache".
4. Check Mouse Ripple app permissions. If any of these permissions required to use your device's features are disenabled, Mouse Ripple might not work.
5. Uninstall and reinstall Mouse Ripple. If nothing else has worked, completely uninstall Mouse Ripple then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mouse Ripple not working

2. Fix Mouse Ripple Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mouse Ripple be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mouse Ripple not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mouse Ripple may not be able to connect to the Internet when running in the background.