Published by Accela Inc. on Aug 19, 2024

Report an issue with Fix It Plano.
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Why should I report an Issue with Fix It Plano?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Accela Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Fix It Plano

1. Fix It Plano allows service requests (potholes, noise complaints, dangerous conditions, etc) to be submitted directly to the your local government, where it will be instantly routed to the correct administrator in the appropriate department.

2. This means your service requests will be responded to quickly and efficiently, and you'll be notified the instant they are resolved!

Fix It Plano Customer Insights

1. Given Android 12 has been out 4 months, I can only conclude this app is poorly supported/maintained.It worked great for years, now it no longer runs on my phone.

2. In my neighborhood I reported potholes and the street is being fixed instead of just being filled, this took about 2 months.

3. I've uninstalled and reinstalled and it still does not openConstant error messages and horrible interface for submitting the location of the incident.I just see a blue screen...I have deleted and reinstalled.

4. But it simply doesn't work, and it cannot get higher than 1 star for completely failing to run.It was good when it worked but it has been broken for me for the last 2 months.

5. The application used to work well, but ever since several months to a few years ago (I forget the exact time), this application consistently failed to start.

6. Compare this to Dallas City that has potholes that are years old and getting worse and the City of Plano is excellent.

7. Legacy got filled in a few weeks and is being fixed with concrete now.

8. Still won't load.App didn't show ongoing submissions anymore, just completed.

9. It stopped working for me several months ago.

10. I'm using android 10.Well I reported lots of pot holes.

11. I've uninstalled and reinstalled it to no avail.

Steps to Troubleshoot & Fix Fix It Plano Issues

1. Fix Fix It Plano Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Fix It Plano: Restarting the app will resolve most errors.
  2. Update the Fix It Plano App. Here is how:
    1. On Android goto PlayStore » Search for "Fix It Plano" » Open Fix It Plano » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fix It Plano » click "UPDATE".
  3. Clear Fix It Plano app cache: Clearing cached data will force your app to retrieve the latest data directly from Fix It Plano servers.
    1. On Android, goto Settings » Apps » Select "Fix It Plano" » click Storage » click "Clear Cache".
  4. Check Fix It Plano app permissions. If any of these permissions required to use your device's features are disenabled, Fix It Plano might not work.
  5. Uninstall and reinstall Fix It Plano. If nothing else has worked, completely uninstall Fix It Plano then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Fix It Plano not working


2. Fix Fix It Plano Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Fix It Plano be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Fix It Plano not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Fix It Plano may not be able to connect to the Internet when running in the background.

Reported Issues