Contact Philly 311 Customer Service

Why should I report an Issue with Philly 311?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Accela Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Philly 311 allows service requests (potholes, noise complaints, dangerous conditions, etc) to be submitted directly to the your local government, where it will be instantly routed to the correct administrator in the appropriate department.

2. This means your service requests will be responded to quickly and efficiently, and you'll be notified the moment they are resolved!

1. The app is the only way to successfully file reports for places that don't have addresses as calling 311 on the phone they won't accept a report without an "official" address (even if Google gives one).Wish the app would GPS my current location for reports and let me take multiple photos or a video of what I'm reporting on.

2. For some reason you can't take multiple photos for one report and if you take a video it errors now so maybe the app needs some code debugging cause it says I can do video but it doesn't work.Excellent app.

3. No progress, no change, for as long as I leave it on the screen, repeatedly tested for a minute or more.Attention Android users that cannot open the app: try clearing cache and storage and restarting app.

4. I've tried to log issues for the past 2 years, and even today when I try to "Attach Photo" or "Attach file" to an issue I just get an immediate popup that says "Attachment failed." If I hit "Retry" it continues to fail.

5. thinks a recent update by Acella may not be coded correctly for Android phones over a year oldApp crashes a lot, GPS is inaccurate and now app isn't working at all.

6. I have uninstalled and re-installed twice along with clearing the cache and app data to no availThe most recent version of this app crashes immediately upon opening on my Pixel 5.

7. O am afraid the city is using this as data and it is extremely inaccurate.Stopped working on my phone a week ago.

8. I'm an Android user, and yes, I've cleared my cache.Absolute garbage, just like the city and government it pretends to serve.

9. It doesn't work at all, and hasn't worked in quite a long time.

10. When you try an open a message comes up saying whoops, something went wrong.

11. Weirdly however on my other cell phones it downloaded and cease to work just fine.

1. Fix Philly 311 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Philly 311: Restarting the app will resolve most errors.
2. Update the Philly 311 App. Here is how:
   1. On Android goto PlayStore » Search for "Philly 311" » Open Philly 311 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Philly 311 » click "UPDATE".
3. Clear Philly 311 app cache: Clearing cached data will force your app to retrieve the latest data directly from Philly 311 servers.
   1. On Android, goto Settings » Apps » Select "Philly 311" » click Storage » click "Clear Cache".
4. Check Philly 311 app permissions. If any of these permissions required to use your device's features are disenabled, Philly 311 might not work.
5. Uninstall and reinstall Philly 311. If nothing else has worked, completely uninstall Philly 311 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Philly 311 not working

2. Fix Philly 311 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Philly 311 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Philly 311 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Philly 311 may not be able to connect to the Internet when running in the background.