Contact Arthritis Tracker Customer Service

Why should I report an Issue with Arthritis Tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Versus Arthritis to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Deleted & found a vetter app! Sorry!It has been really good for a while but recently it has started not loading and not letting me onto the app I have tried installing it on a different device but the same thing happenedThis app is good if you are under say 25 but not to good if you are over that age I am 58 and been a long time suffering with osteoarthritis I don’t want to put this app down as it does do a good job if you are under 25 it’s a pity no one has come up with a version for over 25Doesn't let me create an account.

2. The app is easy to use and even though the target group is the younger folks, I find it very helpful to help me keep track of my condition.Must have been a great app, but I was discouraged to use the app and uninstalled immediately, when it says it is made for 13 to 25 years old, I think older people get to experience arthritis more than young people who are aged 13 to 25.

3. Once I've entered my email and made sure the password meets requirements, it doesn't let me create an account.Got no further than reading the data agreement.

4. Also as soon as it said my data would be stored somewhere other than my phone I knew I could live quite happily without this programme installed.The inclusion of adding a note is a good feature to have.

5. Have tried all the accounts and passwords I use and nothing.I think it's to basic I would love to have more tools to modify not just how are you feelingIt really helped me to keep my condition under control, i really like the app.

6. So I think it's a bad introduction.Dreadful. Can't even create account because of the stupid password rules.

7. Any programme that requires that much of a data agreement is not an application I want to use.

8. Features seem really useful but it won't let me make an account.

9. Tried 4 times, did what it asked yet still wouldn't allow it.

10. Says I already have one which I know I don't.

1. Fix Arthritis Tracker Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Arthritis Tracker: Restarting the app will resolve most errors.
2. Update the Arthritis Tracker App. Here is how:
   1. On Android goto PlayStore » Search for "Arthritis Tracker" » Open Arthritis Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Arthritis Tracker » click "UPDATE".
3. Clear Arthritis Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Arthritis Tracker servers.
   1. On Android, goto Settings » Apps » Select "Arthritis Tracker" » click Storage » click "Clear Cache".
4. Check Arthritis Tracker app permissions. If any of these permissions required to use your device's features are disenabled, Arthritis Tracker might not work.
5. Uninstall and reinstall Arthritis Tracker. If nothing else has worked, completely uninstall Arthritis Tracker then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Arthritis Tracker not working

2. Fix Arthritis Tracker Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Arthritis Tracker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Arthritis Tracker not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Arthritis Tracker may not be able to connect to the Internet when running in the background.