Published by VivaCut professional video editor on Mar 18, 2024

Report an issue with Video Editor APP.
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Why should I report an Issue with Video Editor APP - VivaCut?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of VivaCut professional video editor to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Video Editor APP - VivaCut image 1 contact Video Editor APP - VivaCut image 2

Video Editor APP Customer Insights

1. Previous images load even when they have been deleted from device.The transitions were very smooth, no lag on my part, and I loved the music that already came with it! I also found it awesome that I could add my own audio into my edits from videos on my phone.

2. What I love about this app are the unique effects, the multi-level editing option, keyframe animation & the flexibility of many of these features which allow me to create a video style that is personal and unique.

3. Usually after exporting, 1) The audio unsyncs itself from the video, making text and transitions out of sync and sloppy.

4. If you try and contact the company through the app the support page is in Chinese while the rest of the app is in English so I can not even create a ticket.Love this app! But, a few issues I've been having.

5. I need to be able to split audio and rearrange the audio tracks like you can video.

6. Reinstalling the app helped much! Great app VivaCut!App used to work fine but has been unusable over the last few months.

7. Update: when I added an image to my 4x3 video, I couldn't match the image size 16x9 and get it to overlay the whole screen.

8. I bought the monthly premium pass but somedays when I go to make a video, it says I don't have premium.

9. I am a premium user If you add any audio it, it just makes a high pitched buzzing or squeaking sound.

10. Such as when I'm trying to move the opacity it moves the video reel instead and I had to fight that for ten minutes to get it right back where I had the reel before.

11. I use to love the music before, but still a great assortment of music.

Steps to Troubleshoot & Fix Video Editor APP Issues

1. Fix Video Editor APP Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Video Editor APP: Restarting the app will resolve most errors.
  2. Update the Video Editor APP App. Here is how:
    1. On Android goto PlayStore » Search for "Video Editor APP" » Open Video Editor APP - VivaCut » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video Editor APP » click "UPDATE".
  3. Clear Video Editor APP - VivaCut app cache: Clearing cached data will force your app to retrieve the latest data directly from Video Editor APP servers.
    1. On Android, goto Settings » Apps » Select "Video Editor APP - VivaCut" » click Storage » click "Clear Cache".
  4. Check Video Editor APP app permissions. If any of these permissions required to use your device's features are disenabled, Video Editor APP might not work.
  5. Uninstall and reinstall Video Editor APP. If nothing else has worked, completely uninstall Video Editor APP then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Video Editor APP not working


2. Fix Video Editor APP Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Video Editor APP be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Video Editor APP not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Video Editor APP may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I need a refund. I no interest in using this app I used a trail but still got charge because of this my bank account is going bounce. Please help

    — by Katie 1 year ago

  • I was charged 59.99/automatically without my authorization this needs to be canceled and refunded!

    — by Cassandra Richardson 1 year ago

  • Hey please I really need my 61.99 back as due to me having financial problems at the moment and thought I already have cancelled the subscription witch I haven't please please please

    — by Caylah Sommers 1 year ago

  • I signed up for the 3 day trial and my card immediately got charged for $59.99. I canceled the subscription and it says a, "next payment" is due 03/02/2023. And never says anything about giving me back my money. What the heck!!!! I just wanted to find out the the video FX were something I could use. I don't need or want the app. Please help me

    — by Michael Wilkins 2 years ago

  • I paid for a year and my old phone messed up. I got a New phone and they trying to recharge me $60+ all over again. How can I activate my paid app on my New device?

    — by Willie 2 years ago

  • I paid $60 something for a year with VivaCut on my old LG5 last month, but it's messed up so I got a new phone and I tried to upload the app to my New phone but it trying to recharge me all over again. I paid for a Year. So how can I get my app on my New phone for what I paid for?

    — by Willie 2 years ago

  • Hi! Just right now, I accidentally purchased the subscription for Viva Cut Pro. Are there any ways to get a refund? Cause I am still a student, and I need that for my applicatiob in universities. Please. I need it immediately.

    I would purchase one, but I think I could not afford this 1 year in one purchase as I am still a student and I have a lot of priorities and bills to pay for university.

    Please. I need a refund.

    — by Dea Lamadrid 2 years ago

  • Hi!

    Just right now, I accidentally purchased the subscription for Viva Cut Pro. Are there any ways to get a refund? Cause I am still a student, and I need that for my applicatiob in universities.

    Please. I need it immediately.

    — by Dea Lamadrid 2 years ago

  • Hi!

    Just right now, I accidentally purchased the subscription for Viva Cut Pro. Are there any ways to get a refund? Cause I am still a student, and I need that for my applicatiob in universities. Please. I need it immediately.

    — by Judea Lamadrid 2 years ago

  • I thought I canceled my 3 day trial 24 hours in advance, but was still billed the $60 for a yearly subscription. If at all possible, I'd like a refund, thank you.

    — by Kaitlyn Faber 2 years ago

  • HI I REALLY NEED SOME HELP RIGHT NOW. I'M BEGGING. I DIDN'T KNOW THAT MY GCASH WAS LINKED AND I DON'T KNOW ABOUT THE SUBSCRIPTION. THE MONEY THAT HAS BEEN DEDUCTED WAS FOR MY TUITION FEE. MY MOTHER WILL BE REALLY MAD AT ME. WE ARE NOT FINANCIALLY STABLE AND I'M REALLY SHAKING RIGHT NOW I DON'T KNOW WHAT TO DO. PLEASE HELP ME. 😭😭😭😭😭😭😭

    — by Eiya Cesista 2 years ago

  • please reply to me
    i dont have money left
    that money is for my food
    I dont use the app
    and it charged me yesterday

    — by zeus 2 years ago

  • please refund my money I need that small amount
    yesterday the app charged me and I dont use your app
    I need my money for food plss notice this message

    — by zeus 2 years ago

  • Pls notice me
    its pandemic now I need a refund
    I didnt purchase any subscription
    and i dont have that app 3 days ago
    but now I see my money the app less my money
    I dont use the app dont worry and I already request google refund and I already unsubcribe the subscription
    can you pls refund in early time I need that for my food :(
    thank you

    — by zeus 2 years ago

  • the app cahrges for payment but I didnt have that app and i dont use it
    after checking my online money it decrease
    can I get my money back I already Unsubcribe it and request a refund

    — by zeus 2 years ago

  • Refund please I was charged 7$!

    — by Erik 2 years ago

  • I downloaded vivacut app earlier this week, but uninstalled it because I discovered it was same as inshot which I already use and besides the annual subscription was more expensive.
    However I was debited about 14000 nigerian naira today and I don't have use for the app.
    Please how do I get my money back.
    Thank you

    — by Madu Lovina 2 years ago

  • Hello so i went to use viva cut and it offered a 3 day trial, i clicked yes and it paid full price, i didnt want the full price please refund

    — by Casey cornaire 2 years ago

  • I dont want to use it anymore...i want to refund my subscription

    — by Jennelyn A.Titan 2 years ago

  • Please refund my money. I don't know why you charge me in my acount without confirmation!Its not fair on your app .. Pls refund my money as soon as possible.

    — by Jovel Claire C. Aquino 2 years ago

  • I need to cancel the yearly fee. I was trying to cancel free trail and it didn't let me

    — by Flora Yeaman 2 years ago

  • I need to cancel the subscription I don't want to be charged for the year. I tried to cancel yesterday and it wouldn't let me .

    — by Flora Yeaman 3 years ago

  • Bustedss replyy mee how many mails i send u ... Lanza busteds ur company wil b closed soon cheating en eating my money alwayssss

    — by manisha 3 years ago

  • I recorded a video against a green screen background and used chroma key to take away the green. When playing the video in the app the background picture is seen and not the green. But every time I try to export the video the background picture is gone and all I se is me against the green screen background

    — by Daniel Gerstig 3 years ago

  • Busteddds of vivacut deducted my moneyyyyy bussteddsssssssssssss

    — by manisha 3 years ago

  • U r not refunding my money im asking from so long i m going to complain on vivacut today to polis .. Wait en c what happens

    — by manisha 3 years ago

  • Dear vivacut, Im manisha rajulapati.. On may 14 i faced a big isssue from vivacut ... And my money got deducted.. I am unable to cancel subscription that option also not there...as my children unknowingly accepted freetrial how kids know about policies and all ..how my children knows subscriptions payment and all... I want my refund i dono im serious about dis issueeee... I want my refund of 1789 soonn... Its not fair on your app .. Pls refund my money as soon as possible.. Im messaging u from may 14 im requesting from 1 week its not fair on ur part never repeat this i want my refund u people wont respond ...busted i want my refund its been 20 days... Pls refund my money taking customers money is big crime cyber crime its hardworked money each rupee is important u are taking asusualy my money i want refund if not ur app should face many consequences its been 25 days almost i.need my money thats it

    — by manisha 3 years ago

  • Dear vivacut,

    Im manisha rajulapati.. On may 14 i faced a big isssue from vivacut ... And my money got deducted.. I am unable to cancel subscription that option also not there...as my children unknowingly accepted freetrial how kids know about policies and all ..how my children knows subscriptions payment and all... I want my refund i dono im serious about dis issueeee... I want my refund of 1789 soonn... Its not fair on your app .. Pls refund my money as soon as possible.. Im messaging u from may 14 im requesting from 1 week its not fair on ur part never repeat this i want my refund u people wont respond ...


    Sincerely,
    Manisha

    — by manisha 3 years ago

  • Dear vivacut,

    Im manisha rajulapati.. On may 14 i faced a big isssue from vivacut ... And my money got deducted.. I am unable to cancel subscription that option also not there...as my children unknowingly accepted freetrial how kids know about policies and all ..how my children knows subscriptions payment and all... I want my refund i dono im serious about dis issueeee... I want my refund of 1789 soonn... Its not fair on your app .. Pls refund my money as soon as possible.. Im messaging u from may 14 im requesting from 1 week its not fair on ur part never repeat this i want my refund u people wont respond ...busted i want my refunf its been 20 days

    — by manisha 3 years ago

  • Please cancel my subscription and refund my money. I was charged today by you. I got unathorized charged. I was just using the app for the trial.

    Need my money back

    thanks

    — by Lester Dumago 3 years ago

  • I contacted my bank because I have many deduction from this app. And i find out that is from a cell phone that it was stolen back in January. They told me that you guy need to cancel any subscription and made a refund to my account. All this transaction are being made with out my consent.

    — by Edna 3 years ago

  • Ojosverdes

    — by Edna 3 years ago

  • I have subscribed viva cut pro mistakenly so I want to un subscribe and want my refund Rs.5300

    — by Jeevanavanith A 3 years ago

  • Unauthorised charging on my account I want a refund

    — by Jane 3 years ago

  • Hi! Yesterday I got a message from my bank that there was some money transfer from my bank account and there was your app's name in it. I didn't subscribe to this app. So I'd like to get a refund because this is looks like fraud. I already contacted my bank to block my bank account, but they still asked me to contact you by e-mail so I can get a refund.

    — by Anzhelika 3 years ago

  • Hello! Yesterday I got a message from my bank that there was some money transfer from my bank account and there was your app's name in it. I didn't subscribe to this app. So I'd like to get a refund because this is looks like fraud. I already contacted my bank to block my bank account, but they still asked me to contact you by e-mail so I can get a refund.

    — by Anzhelika 3 years ago

  • Ok so I'm in a bit of a panic, I us ur app for almost everything, and I was using it to edit a school video for my senior class, which is due today. But when I go to my video, it shows me a black screen with a video broken icon. I checked all of my other videos and they are exactly that same. I'm an animator too so this sucks so bad. All of my stuff is broken , please help me please, also I am subscribed to it, 1 year

    — by Sadie Reel 3 years ago

  • I recently signed up for a 3 day free trial. I canceled my subscription and want to be sure I won't be charged anything because the app says that my subscription cancels on May 8th.

    — by LaChelle Edwards 3 years ago

  • I want to refund my 771. I purchased it by accident.

    — by Lawrence 3 years ago

  • I accidentally forgot to cancel my membership and it charged me over $50. I just wanted to try the pro version and i forgot to cancel my membership. Please refund my money i am a student

    — by Samir 3 years ago

  • I have been using your pay monthly app for sometime recently i have created 3 videos however when i go back into app and try and try and biew video is just a blank black image ive had this issue before and contactec you and to this day still no response i request solution immediately

    — by Larraine Clark 3 years ago

  • Can you guy’s fix the song

    — by Ahmed 3 years ago

  • I downloaded the viva cut app and I accidently paid for subscription and that same day I deleted the app and unsubscribed to it and would like my refund money back that was took off my card

    — by Roy Lee Crenshaw Jr. 3 years ago

  • Hello, I was editing/making a video on Vivacut and then I went off of it to go to Instagram. When I came back 90% of my clips were gone and they had a little symbol that looked like the clips were broken. And idk how to get them back. I've been working on this edit for over an hour and it would be pretty impossible to remake it. Is there a way you can help me get my clips back/restored? I have a screenshot of what the clips looked liked when I came back and they were gone. Thank you -

    — by Claudette Jones 3 years ago

  • I have videos that I edited for my college class about a week and a half ago. I thought I would let it stay there and download it when the assignment is due. I deleted all the original videos on my phone to get space. I went back on the app today and clicked on the edited videos.. It says its there but as soon as i click it the whole video is a black blank space.. I downloaded it and the video came out still black space. I need the video fixed

    — by Antonina Kortusova 3 years ago

  • Hello, you charged me for a month and I canceled it on the app but 8 do not think that the cancel went through. I only wanted to use it for the free trial period and did not use it after, please can you refund me in full and delete my account please.

    — by Ellisse Daley 3 years ago

  • Hi i cancelled my subscription but money was still taken out of my account.

    — by Joshua Samuel Taylor 3 years ago

  • My Vivacut Pro app is not exporting the video as fast as it used to. After one hour now, it hasn't exported 1% of a 38 minute video.
    What should I do?
    My account email is 1titusanderson@redacted you should probably use that email address. The bar above won't let me make a correction.

    — by Titus-Nietzsche Anderson 3 years ago

  • This is not a complaint but a question. So I purchased the one-time purchase VivaCut pro on my Samsung device. Now I have a new apple phone is there any way I can transfer that one-time purchase membership to my apple phone? Or do I have to spend 90$ again?

    — by Jamari Gibson 3 years ago

  • Hello, I have subscribed 3 days free trail, after that I have debited 2950 from my acctout, without asking permission how it happens, I don't what this subscription, actually activated 3 days, please cancel this and credit my amound back as soon as possible

    — by Suseelkumar 3 years ago

  • I made a purchase for viva cut through Google store for one year and I was during the free trial time but I found that I have been charged for one year despite I have cancelled the subscription could you please refund me....

    — by Ahmad 3 years ago

  • Hi my name is jerry and I'm here to ask for my refund for the viva cut pro because I had already tried thru Google support and was declined so it said to contact the app owners and I had already canceled the subscription is what Google then I checked my bank and it took 64 dollars out and I need my refund because I have Bill's to pay so can I please get my refund

    — by Jerry Mobberly 3 years ago

  • I accidentally bought the premium version of the app where I have to pay yearly. Can you please cancel my subscription and refund my money. Thanks

    — by Bridgit Madariaga 3 years ago

  • Paid 60$ for the pro version and cannot use the app because it crashed and is not on the app store anymore. I would like a refund as I have not even gotten the chance to use its pro features after paying 60$ for them.

    Rhinoryant@redacted

    — by Ryan Tayara 3 years ago

  • i want to cancel my account now my mail of my playstore thtedailydunk@redacted

    — by Tsirofo Raonivelo-Andriamiharinosy 3 years ago

  • Unknowingly its taken $61.99 from my account. I am a student. Please refund my amount.

    — by sathya 3 years ago

  • I have had a payment of £58.99 taken from my account for this app which is my Christmas money I have not authorised this transaction as soon as I put that 60 pounds in my bank it took money from me I would like a refund or I will be contacting the bank please please give me a refund it’s my Christmas money gone to waste I dident want to sign up to this I never did I had a free trial it never said anything about a yearly subscription which has taken 58.99 from my account please help me I would like a refund imidietly

    — by Leo 3 years ago

  • hello to whom this may concern,

    i purchased the vivacut pro feature about a month ago and everything was working fine until a day ago when i was editing and i was ready to export the video but the watermark showed up and wouldn’t go away. i tried to restore it several times and redownloaded the app as well and nothing worked. can some please assist me in fixing this issue immediately thank you

    — by Aaliyah McPherson 3 years ago

  • I had a subscription that did not cancel, I have made sure it is cancelled now and wish to request a refund please I have not used the app since charged please could someone help the charge was 58.99 to an Apple phone the name is Ronan badger

    — by Ronan 3 years ago

  • I have charged a 60.00 by accident i would like a refund as soon as possible

    — by Izzaldean Farsakh 3 years ago

  • Hello i want to get a refund on this one year app purchase. I had this app on my phone for about a month and all of a sudden it was purshased with out my consent. I added money to my card and the next day y saw a PAYPAL notification saying i had purshesed this. When i didnt now want to purshace. It was purchased in MEXICAN PESOS a bit more de 600 pesos. I want my money back. I really need it please.

    — by Victor 3 years ago

  • yüklensin artık

    — by çağla 3 years ago

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