Contact V Customer Service

Why should I report an Issue with V by VFD?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VFD MFB to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. V Bank is your all-in-one digital banking app that gives you unrestricted access to banking, lifestyle, and investment features 24/7.

2. Say bye to stressful paperwork and hello to convenience. * Redesign of the app logo to the new Vbank logo. * You can now open an additional Savings account with the “Open Additional Savings Account” feature. * Authenticate your transactions using your biometrics (thumbprint or facial recognition). * Search for past transactions quickly with transaction filter options like transaction type, transaction channel source, and date range. * Generate your Fixed Deposit investment letter and send it to your destination of choice. * Carry out transactions even without signing in to the app with the Quick Links feature. * Your Target Savings, Fixed Deposit, and Crew Savings plans can now be locked with the Lock Savings feature. * Disable or Enable interest payments on your Savings Account. * Wherever you are in Nigeria, you can get a Verified Debit Card delivered to your doorstep. * Crew Savings plans are now categorized based on themes for an easier search. * A transfer counter to track your free monthly interbank transfers. * Inclusion of a disclaimer on the e-voucher purchase window explaining that voucher use is country-specific. * Tap on the Total Account Balance Tile to view a list of all your accounts.

1. Thank you so much Vbank for giving me peace of mind.Man! This app is trash what's the essence of trying to upgrade to tier 3 when when I can't upload anything!!!! I keep clicking upload but it's just stuck there... Besides the app looks broken for a banking app with frequent maintenance now and then... Pls fix this bug ASAPA very good app if there is any downtime they send a notification immediately I haven't had any issues for over 2 years of using the bank keep up the good workSince Wednesday I have been unable to log in on this app.

2. I'm having issues with the identification card section, the captures are clear but I still get a mail telling me that the capture is not clear.Excellent app, excellent bank, excellent customer service.

3. I was making an application online and was told to input my Vbank account number, please how can I get it as I do not have access to the app because it doesn't rotate? Please I don't want to miss this 🙏This app is really frustrating.

4. I've heard good things about the app and the bank but I'm yet to experience it, since I got the app I have been unable to upgrade to KYC level 2.

5. Reversals on failed transactions are fast and I've not regretted using this bank since I started using it actively since Naira scarcity season.

6. That's really frustrating actually and I wish the developer or the MFB itself could so something to improve their services.Hi there, I was using the app sometime back but had issues with my phone,so I had to uninstall it.

7. This app have been having a lot of technical issues which makes me wonder what are the updates for SMHWhat more can I ask for? Reliability is impressive.

8. Also when I am about to make a transfer, And I insert the account number it would keep saying account number doesn't exist.

9. Almost instant reversals on failed transfers (funds and bills) I can repeat and edit previous transfer details.

10. Please, if you can't do business again, shut down your bank! Very Nonsense Bank.They have very useless customer service.

11. I requested an ATM card and it's been 2 months and they still haven't delivered it.

1. Fix V Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart V: Restarting the app will resolve most errors.
2. Update the V App. Here is how:
   1. On Android goto PlayStore » Search for "V" » Open V by VFD » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for V » click "UPDATE".
3. Clear V by VFD app cache: Clearing cached data will force your app to retrieve the latest data directly from V servers.
   1. On Android, goto Settings » Apps » Select "V by VFD" » click Storage » click "Clear Cache".
4. Check V app permissions. If any of these permissions required to use your device's features are disenabled, V might not work.
5. Uninstall and reinstall V. If nothing else has worked, completely uninstall V then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing V not working

2. Fix V Server issues & Internet Connection

1. Check network connection: An unstable Internet will make V be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to V not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, V may not be able to connect to the Internet when running in the background.