Contact VeryFitPro Customer Service

I NEED Someone to contact Me ASAP!! This product is BOGUS! It will not pair with the Watch...I need someone to speak with an Agent! 910-224-4848

Not charging

Where can I get replacement strap for veryfit tracker in Bangalore? Is it available online? Plz provide details. Thanks.

Was working great for the month I had it...now it looks like the USB part in the strap has come out...can you rectify?

Tengo mi reloj desde diciembre 2020. Se rompió la caja plástica que aloja los contactos para la carga de la batería. Ahora estoy en Buenos Aires. Como me contacto con un service y garantía? Gracias.
+5491121664695

i can finalize the contract utilisation on the app on ther cellphone

When I do my walks the date is not present. I need the date somewhere on the walk page to get credit for my walking class. Without the date I need to switch apps which I would prefer to not have to do. Thanks

Hi
My Fitbit has not been turning in ever since it’s battery died. I have charged it properly several times. But it’s not tiring on please help

Can't synch after downloading firmware upgrade. Please help.
617-217-1737

I have a very fit pro watch and on Friday I did the upgrade to the software on the watch. My steps went down to 0 from 5000. On Saturday I did 10,000 steps and it beeped and went down to 4000 steps. I am losing all the steps I'm walking. Please let me know how fix this

file Light keeps coming on when it feels like it .

What does it mean when the green light on the back blinks?

I have a Mangcart android smart watch ID205S, V42, MAC FD-1E-68-D8-87. I use it with my Samsung A20 mobile phone and I need my sleep and activity data from 1/7/2021 which was lost when I signed out and then back into the app. If there's any way for the info to be retrieved and sent to the my account on the Veryfitpro app I would appreciate it tremendously!!!

I have a Mangcart android smart watch ID205S, V42, MAC FD-1E-68-D8-87. I use it with my Samsung A20 mobile phone and I need my sleep and activity data from 2/1/2021 which was lost when I signed out and then back into the app. If there's any way for the info to be retrieved and sent to the my account on the Veryfitpro app I would appreciate it tremendously!!!

I downloaded VeryFitPro app to use with a Wilful Smart Watch.
I only get the two orange screens and a blue screen. I never can get to the pairing/bind page. I have an iPhone 11 Pro Max 14.3 OS

verifitpro stopped syncing, couldn't

Hi, I forgot to end a Workout and the app has recorded a much higher calorie count than I did. How can I delete the activity? Thanks

I have purchased a watch for my wife model number on the box X0014HTKH5. We have lost the charger the one with the small round attachment to the watch. How can we obtain another one please?

Hello, I bought my watch on May 2020 and I have already issue with the battery. I need to recharge every 2 days more or less. I use the watch just to check the time and sometimes the heart.I never use for activity or sport. So how is it possible that every 2 days I need to plug on to recharge?
Sometimes is wrong in yours product
I am looking forward to hearing from you
Regards
Alessandra Serra

hi, I cannot charge at all unit shows red light but not charging. Please can you help me> tq

Gps is not working

When I am not near my phone, the watch doesn't tell me.if someone is phoning.

Hallo, ich habe versehentlich die Zugriffsrechte zu Google Fit entfernt.
Können Sie die wieder für mich herstellen?
Ich möchte VerFitPro unbedingt wieder mit GoogleFit verbinden können.

Danke

Please can you advise when my order ref R570161306 will be delivered? I've sent numerous emails and received no response.

how to change time as app not working

Are the "duration" kcals just the step calories burned? Or does it include the "my day" activity calories burned as well. Do you add the duration and activity kcals to get your total calories burned?

The watch leaked and burnt my wrist. Is this a known defect? In going to be making a doctor's appointment so they and look at it and treat if needed. I have pictures as well.

I have tried to contact you I asked you to send me an email about what has happened to my tracker never received an email I've only had my tracker not even a month and charger thing that charges fell out please contact me by email thank you I'll be waiting on your reply

The software seems to have an issue with start of sleep. For instance when I get up at 4am to go to restroom it measures sleep from 4am. Is there a way to set sleep schedule or it does this automatically which renders it useless for people who get up several times at night to go to the restroom

Why will the sleep part only go up to 09:42 even though I slept until 11:00???? Thank you

The “find my phone” function stopped working. I tried to turn it off from the app, then back on but it didn’t help. Please help me get this function to work again. I got this watch for my mom especially for this function. (We both have the watch, but it will not work on either watch.)

I updated to the ID205Lwatch. I binded and synced it. I turned on every notificaton. Yet the watch will not show any notification. Including my steps. If this is not fixed immediately I will return it, and write a very bad review. Please respond immediately. Dr. Larson

My VeryFit Pro will not keep a charge for more than 2 days. Is there any way to change the battery? I have not even had it for 1 year? Thanks so much

Hi there.

When I do a workout (e.g., cycling or 'fitness'), the calories I burn are not being included in my daily total. Is there a way for these calories to count towards the daily target? As it stands, they're considered a separate event that isn't included and I'm doing the math separately.

Thank you!

My first watch (wristband) broke after 7 days. Now, first day of the replacement watch and half way through the day, it stopped syncing with my I Phone. It won't connect at all with my IPad. As directed by the FAQ, I tried to unbind, but it won't unbind - instead I get a Refresh message which does nothing. Please help.

Cannot get time back on the screen

continually says LOGIN FAILED. Tried to renew password but says data error

I'm not receiving text messages or phone calls. I've unpaired a number of times still nothing. Please help.

I can’t link my phone to my watch to receive messages. I googled everything. I’m ready to return them. I bought 2

New fit pro is not keeping up with old fit pro. Hardly any steps recorded. I wear them togehter.

I have had 2 Veryfit pro devices and been happy with them until they snapped where the band connects to the device on the non-battery side. Will you either refund my money or send me a new one at no charge since this problem keeps happening? Thank you

I bought three Yamay smart watches for gifts. Two work well but the third is seen by VeryFitPro on the Android phone but using Confirm Bind Device never successfully connects. Please assist me in completing this installation.

I powered off my veryfitpro. How do l power it back up?

My veryfirpro is recoding nearly twice as many steps as it should - do i need to make some change ? thank
you

The copper charging prongs have become exposed. The plastic covering has come off. Can you help? I received the ID115U HR as a gift. I'm not sure of the date that I recieved it.

My band has gone broken so please provide me any customer service contact number.

Not receiving Call of SNS after firmware V32

I’m unsure if u got my previous email. However I need to be sent a new watch that works properly. I walk/exercise daily and this watch does not give accurate information. Please let me know what can be done about this ASAP. Thanks

MY WATCH STOPPED GETTING E-MAIL. STILL GETS FACEBOOK. IT SAYS E-MAIL IS ON. WHAT SHOULD I DO?

I can not pair my very fit pro with my iphone

Having trouble with the sleep section of the app. I put my watch on right before going to bed, and take it off right before getting up in the morning. The app shows me asleep before I even have the watch on, and still sleeping long after I take it off. I have my target sleep setting set at 8 hours. Is there something I'm missing? Another setting maybe?

Christmas 2019, our daughter gave my wife and I ID205L Smart Watch's for Christmas. Last week one of the lugs that holds the pin that holds the watch band broke on one side of my wife's watch and consequently it fell off her arm. Now she can no longer wear the watch on her arm. Will you please replace the watch for her? The watch has never been abused or the band caught on anything to have caused this to happen. This is the only watch she has and wears it every day. Thank you. Delbert Boling, 11583 North Highway K214, Hoyt, Kansas 66440

forgot password do not get email with code

Hi, I have a watch that is connected to my phone however because the app doesn’t auto sync the weather doesn’t change unless I manually sync it. My second problem is that the distance does not calculate properly. If you could please let me know if this can be fixed. Thanks

Followed directions. All I get are graphics and can't find device. Have samsung galaxy 10s

Cant count steps

I want to sync my Noom app to Very Fit but it does not come up as and option. I have to link to Apple Health but that does not track all the activity that Very Fit tracks. Can you help?

Will not hold charge more then 3 days,how to fix this

I would like the light on my watch to illuminate only when I press the button. Please advise.

I purchased 2 Very Fit Pro smart watches for Christmas. One was for me and one for my wife. I am having trouble with mine. The watch screen done not come on demand. It will come on from time to time, but not always when requesting the time.
Can you please help with this problem.

I have very fit pro on an android phone with email notifications and gmail configured. On my Willful watch some emails arrive and some don’t. Having examined the emails there appears to be no difference between ones that arrive and ones that don’t . Any idea why this could be?

sms function stopped working a few weeks ago. maybe ios14.3 upgrade on my iphone se caused this problem.

Not connecting band to moblle
Its shows -4

Can't get sleep to work.stuck on 12am 12am

Unable to delete activity/adjust an activity

I am unable to receive whatsapp messages through my watch. I have enabled all permissions and turned on the SNS function. Whatsapp was also reinstalled yet the notifications aren't coming in

Hi,

I'm using VeryFitPro app for an Aikela smart watch and am facing an issue. When I go for a walk and check the stats later, I can see the numbers such as km, time etc but can't see the route on the map. I see the world map but no route is shown on it.

Can you please help me with that? I'd like to see the route, otherwise I'll have to unfortunately return the watch and stop using the app.

Best regards,
Andrea

After my watch has been charged for 24 hours it still has a black face. No time showing. Should it be like that. It doesn't appear to be charginh.

cannot sync with iPhone, cannot use - very poor explanations.

When I try to register my VeryFitPro app, I keep getting an error that says "Network connection is poor". I have a very good/strong network connection. Please help. Thanks!

My watch wont display text messages. I have updated the app to the latest versionn, synced the device, checked the settings and restarted the watch.

can login to account

I am trying to login to my veryfitpro account and it keeps telling me that the login failed.

After charging my veryfitpro watch (ID205L) it remains black even after I push the button. How do I start it?????

I got a new iphone SE 2020 and now I cannot get into the app.

I purchased a Veryfitpro vigor for my daughter for Christmas. I cant seem to register, login or login with Facebook. It just keeps giving me error messages or failed messages. I registered her on this site, but still no luck in the app. Suggestions?

It's not letting me register or login? Keeps saying failure. I can't even sign in through FB.

My VeryFitPro no longer measures bmp. I hav only had it two months. What is wrong?

I can’t retrieve my password on the app, it says network connection is poor. Please help

My fit pro doesn’t count my steps

I cannot seem to register for veryfitpro. Is there a certain number of characters that I need to input to get it to work?

When i do forget passward i enter my email it says data error

I have suddenly got 4 lines on my sleep graph, two white, two blue. Why?

It isn't working

Hello, I am unable to register my user for this app. Why am I getting a registration failed notification? I have reset bluetooth, restarted phone, reset app data, unpaired and repaired device, and it still will not let me register. I was able to register and login at initial setup, but a few minutes later it logged me out and would not let me log back in. However, it let me keep his personal info outside of the login... and I could still sync. What is going on? 


Also PLEASE update sleep functions to higher sensitivity and better tracking. The sleep function only tracked just over 4 hours for my child, and he definately slept longer. My only guess after research is that we woke him twice to go use toilet. This watch was chosen specifically for sleep, heart, and steps. If this app can't provide accurate info, I'll need to research a better tracking option. 


Thank you for any assistance you can provide! 


Rebekah

Hello, I just got my watch for Christmas and every time I try to log in on the app it says I have bad internet connection, but I don’t. In any way could you help me with this?

Hello, I just downloaded the VeryFitPro app onto my iphone 11. However, I'm unable to register to create an account in the app. I receive the following error: 'Network connection poor". My network connection is excellent over both 4G and WiFi. I've tried restarting my phone and uninstalling and reinstalling the app. Please help!

Hello!
I just received my Yamay smart watch for Christmas which uses the VeryFitPro app. Everything worked great until it asked for an update. I tried to do the update, but it kept failing and now I can't do anything with my watch (it's stuck on the update screen). I tried uninstalling the app and reinstalling it, but it disconnected the watch from my phone and I can't reconnect the watch until the update is completed. However, the update fails every time I try (it never gets past 5% and will jump back to 1% throughout), and I've restarted my phone several times but nothing has changed. Please let me know your suggestions!
Thank you!

I can not download the app. I have ensured my wifi was connected and that there was enough space in my storage

Device is under counting all my steps? Please help as all my personal information is correct.

My VeryFitPro is not charging. I am using the usual usb. What has gone wrong and how do I sort it out, please? Susan Thorp

I have a watch and it isn't connecting to my phone. It has the IOS 14.3 update. Should I try unbinding it? Thanks!

unable to get this watch to work

I have the Lintelek watch linked to VeryFitPro. VeryFitPro is then linked to Google Fit, which is linked to Noom. Every time VFP updates the info to Google Fit, it changes the weight to an incorrect one. I have updated my weight manually into VFP, Google Fit, and Noom 5 times today and each time they update from VFP, the wrong weight gets put back in. My weight is correct in VFP, Google Fit, and Noom until VFP updates the data. It's happened all day since I started today. (Just set everything up.) Is there a way to disconnect the weight info being updated by VFP to Google Fit? It's driving me nuts.

The copper charging prongs have become exposed. I assume the plastic covering has been retained inside the strap as the two wont connect into each other . Can you help?

Device not connecting with mobile

I have 2 issues. When I sync a bike ride from veryfitapp to Strava it always loads the incorrect time. Always 5 hours earlier even though smartwatch, veryfitapp and Strava are all set to the same correct time. Also, about 30% of my heart rate data is being lost when syncing from veryfitapp to Strava. Any help you could give me would be much appreciated.

My watch is recording almost double the steps my I don't see any place in VeryFitpro to put in my stride or recalibrate the steps.

Battery losing charge in less than a day and doesnt always record sleep last night was asleep by 10PM but it didnt start recording sleep till 2.30am. Only had devise for few weeks very disappointing my last very fit plus bracelet lasted for 3years until usb connection disintegrated. Very disappointing advice please

Veryfitbitpro not charging