contact VeryFitPro

Contact VeryFitPro

App by Smart Wearable Devices

Report an issue with VeryFitPro.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with VeryFitPro?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smart Wearable Devices to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

VeryFitPro Features and Description

{1. Record every movement accurately. 2. Plenty of personal reminders.Call, SMS, WeChat, QQ, email and other personal reminder, do not miss every important information; Sitting is a great way to keep your health in check and avoid the harmful effects of prolonged sitting. 3. Thoughtful sleep housekeeper. 4. Clear heart rate graph.

contact VeryFitPro image 2   contact VeryFitPro image 2

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I have had my fitness tracker for 9 months. the wristband has snapped off with the chip broken and embedded in the strap.

    — by Catherine McLaughlin on Apr 11 2021

  • Hi,
    Could you please tell me how to add additional apps (such as the Signal app) to the list of apps to get notifications from. Currently, there are only popular apps such as WhatsApp, Facebook etc are available. Thanks

    — by Eric on Apr 10 2021

  • User details are incorrect and will not change. My dob, weight and gender are wrong. I have uninstalled and reloaded app several times and it still won't retain correct information.

    — by Ann Chadwick on Apr 09 2021

  • I have developed an allergy to the strap. Have you got alternative strap materials?

    — by James Clyne on Apr 08 2021

  • My watch loses data constantly. I just only got 3 of these watches last week and all of them do not work as advertised. Needs to be syncing up to 6 times per day. I am very frustrated and needs to exchange these watches but the address on return label is bogus and does not exist. I the money was taken from my visa under the name getfitowatch .com Please get back to me to advise. Thank you

    — by linda on Apr 07 2021

  • Hi, I contacted Amazon about my watch cause it was not receiving messages or call alerts. I would like to set that up. Also, they had me uninstall my veryfit app and then reinstall it. Well now my app says... binding failed, the device has been bound please unbind it or restore factory settings. 415. I don't know how to do any of that can someone please walk me through these issues I'm having.

    — by Felicia McCarty on Apr 07 2021

  • Hi, I just bought the Arcturus multi-sport fitness tracker and have just used it. I put it in running mode but the moment I stopped my run for a quick stretch before carrying on the running tracker stopped and then went back to normal mode. How do I change this so even if I do stop for a few minutes or so to breathe/ stretch during exercise it won’t automatically finish my running/ work out. I tried looking in the guide but the instructions aren’t very clear

    — by Isabella on Apr 07 2021

  • I bought a veryfitpro watch for myself. I love my watch. It holds a charge for a long time. While out of town battery died. Now I cannot get it to hold a charge for a day. What can I do?

    — by Mary Lesser on Apr 06 2021

  • The charging end has overheated and now will not connect can you supply me with a new lead

    — by Cliff Frampton on Apr 06 2021

  • My bracelet has broken at the charger end - the pins are now exposed and I cannot charge the device. This was a gift at Christmas.

    — by Sally Morris on Apr 05 2021

  • Why did y'all take $9.95 out of my account put it back please

    — by April Cunningham on Apr 04 2021

  • Bonjour. J'ai une montre willful et je ne reçois pas les notifications lorsque que mon téléphone est verrouillé. (par contre je les reçois parfaitement bien lorsque le téléphone est déverrouillé). Que dois-je faire ? Je vous donne mon numéro de téléphone 0781084833 si besoin merci

    — by Rivière on Apr 03 2021

  • Yesterday when I went to bed I had 58,576 step for the week! I put in 16, 382 today! The watch and app both show I've only got 64692 steps for the week! So if I had 58000+ yesterday and had 16,382 today that wouldn't equal 64,692! If the product and app aren't going to work properly I want to get rid of it! They both should be displaying 74900+ and it's not so please fix the issues

    — by Corey Maas on Apr 03 2021

  • Hello, I just got my watch and I use a rowing machine, was curious to see if you have that item on your roadmap of features in the future. I couldn't get any calculations off my row today, I use a Hydrow. Thank you, Carolyn Cruz

    — by Carolyn Cruz on Apr 02 2021

  • Could you please explain why datas are recorded for some weeks/months and then suddenly they all disappear? I do not have history of the steps I’ve done any more. I’ve read that it is a common issue. Is there a solution to solve it or should I change the device?

    — by Beatrice on Apr 02 2021

  • I cannot pair this Fitbit with my phone nor do I see where there is a charger, if Fitbit has to be charged. I did not get a charger

    — by Eleanor Parker on Apr 01 2021

  • Not a complaint. My average walking speed is showing up in feet and inches one trip 41feet another 22ft? Feet per what?

    — by David on Mar 31 2021

  • my new phone whic is still and android phone wont pair with my fitpro

    — by mark on Mar 31 2021

  • Hi, the very fit pro app keeps keeps crashing after the opening screen loads up. I have tried everything and searched the FAQs on the internet but can still not get it properly. I can load very fit ok but this won't connect to my watch. I am on android11 on a Sony experia phone

    — by Ian Grassby on Mar 30 2021

  • I can't get the veryfitpro connection to my Bluetooth on my phone

    — by Colin Glen on Mar 30 2021

  • Is there a setting to leave the display on longer. I turns off in 8 seconds.

    — by Christopher T Conforti on Mar 30 2021

  • The button on the side does not always turn on the display so I am unable to use it.

    — by Christopher T Conforti on Mar 30 2021

  • Hello, I received my watch three weeks ago, and now, it is completely broken. It will not charge, it will not turn on. I would like a replacement. Thank you.

    — by Amanda Van Elzen on Mar 30 2021

  • I live my Fitbit and it has been working fine for 6 months.All my data has disappeared. I have tried to retrieve it but nothing happens. Please advise.

    — by Dawn on Mar 29 2021

  • I can no longer see the data per week, it is showing as zero. I can however see my data for the month and year. I have tried resetting the app but no change. Please advise.

    — by Brooke Townsley on Mar 29 2021

  • Hey! I’ve just updated my app and it has deleted my data for today on my app and watch. Can this be retrieved? Many thanks

    — by Thomas Lee on Mar 29 2021

  • Cannot get bind device page to come up

    — by Sidney M Myers on Mar 29 2021

  • My fitpro has lost yesterday’s steps and now looking back there is no data at all. How do I fix this. I have rebooted etc and no luck. My VeryFitPro app is no my phone and not Bluetooth and it’s fully charged

    — by Tina McCrory on Mar 29 2021

  • 'unfortunately Veryfit Pro has stopped working' message appeared a week ago. Clearing cache/ uninstalling/ re-installing and factory re-setting phone has not fixed things, What should I do? Alternative ap ?

    — by Richard Shorey on Mar 28 2021

  • At the beginning of March 2021, my app speed working with my YAMAY watch that I received as a gift 2 months ago. Help! I tried it all. On and Off, delete app and reinstall, tried it on newer tablet...

    — by Deborah M Frett on Mar 27 2021

  • The charge is not working on the watch. It will either not charge or not move from whatever number shown on the watch face.

    — by Gwendolyn Lett on Mar 27 2021

  • Problem with setup on IPhone ax max

    — by Brad Bishop on Mar 26 2021

  • VeryFitpro will not charge

    — by Gwendolyn Lett on Mar 26 2021

  • Randomly my watch shut off. I assumed that it was just dead but I charged it all night and I woke up and it still was not working. I had done nothing to it. I hope you can help me resolve this problem

    — by emily on Mar 26 2021

  • I can't get email notifications for my FitBit. How can I enable this feature

    — by Remus on Mar 26 2021

  • The watch will not come on when I turn my wrist. How do I resolve this problem

    — by Gwendolyn Lett on Mar 25 2021

  • My battery will not keep a charge for more than a couple hours.

    — by VERA M LEMING on Mar 25 2021

  • My batter will not keep a charge for more than a couple hours

    — by VERA M LEMING on Mar 24 2021

  • I can’t log in to app on my iPhone

    — by Katrina Mcqueen on Mar 24 2021

  • I can't log onto my app to link my smart watch

    — by Jacqueline Thomas on Mar 24 2021

  • Depuis la dernière mise à jour du 10 mars 2021 ma montre id205l n'arrive plus à se synchroniser avec mon téléphone la maj ne peut pas s'effectuer. Montre bloqué sur flèche de maj.jai contacter le vendeur de ma montre fitpolo mais pour ma part je pense que cela vient de l'application mais pas de la montre.

    — by stéphanie Crespin on Mar 24 2021

  • I bought the watch in December 2020 from Amazon. The sleep hours are inadequate it says I’m sleeping when I’m up txting my partner. And as of Saturday 20/3/21 hasn’t counted any calories even though I’ve walked 6000 steps each day. This is not suitable for what I need and I can’t complain to Amazon as I can’t find their complaint details.

    — by Rob on Mar 22 2021

  • Not a complaint- hi I purchased the very fit pro which arrived yesterday - think it is ID152- but thought it would measure blood pressure which is what I needed if for as I have to take it regularly- thought it would do this - have I ordered the wrong item?? Anything I can do??

    — by Linda martin on Mar 22 2021

  • HELP! I had a Very Fit Pro step tracker for the past year. It worked well, but eventually broke due to constantly having to take it apart to charge. Other than that, it was a good product. I bought my daughter the kids step tracker, but I can't get it to bind with the app on my phone. Secondly,the time on the clock is 3 hours behind and I can't figure out how to change it. Could this be a used product I received?

    — by Alicia C on Mar 21 2021

  • I have been using VFP for 15 months on my Samsung phone without problem. I now get the error message 'Unfortunately, VeryFitPro has stopped.' I have uninstalled and re-installed. I have switched my phone off and on again. I have re connected by bluetooth. Nothing has worked

    — by Hilary Sharman on Mar 21 2021

  • 'unfortunately Veryfit Pro has stopped working' message appeared a week ago. Clearing cache/ uninstallimg/ re-installing and factory re-setting phone has not fixed things, What should I dop now?

    — by Iain Petrie on Mar 20 2021

  • Find my phone is not functional when the app is closed

    — by Ali Youssef on Mar 19 2021

  • Watch did not update to CDST and when attempted to open VeryFitPro app on cell phone, recd notice "Unfortunately, VeryFitPro has stopped." Uninstalled and reinstalled App and still same issue.

    — by Donald North on Mar 19 2021

  • on the face of my very fit pro lines have developed on the bottom quarter of the screen, tried rebooting, lines are still there. what can I do?

    — by steph gloria on Mar 18 2021

  • I've been using my VeryFitPro watch since January 2021
    and the APP no longer has my details for past activities . It seems to have all been deleted since Sunday March 15th. Can I get my activity details restored?

    — by Tonina Di Paola on Mar 18 2021

  • My watch keeps turning off - it's fully charged & if I get a phone call or put it into a specific exercise mode vs. just walking it stops working & turns black. All settings are gone & have to be reset. Watch is only 5 months old.

    — by Kimberly B Pigeon on Mar 18 2021

  • Only counts approximately half the steps taken each day.

    — by Janice on Mar 18 2021

  • I have a veryfitpro that has been working fine for the last 2 months.
    There was an update on March 14th that coincided with the Daylight Savings time change.
    I cannot get into my app since then.
    There is an error message of "Veryfitpro has stopped".
    Please help me get into my app again.

    — by Lenny Grunin on Mar 16 2021

  • I have downloaded the app but it won't open says download stopped working

    — by Thelma Coppin on Mar 16 2021

  • There is no heart monitor on watch and doesn't record sleep for whole night. Why?

    — by Earl Truxton on Mar 16 2021

  • Upgrade lässt sich nicht durchführen

    — by Bianka Neumann on Mar 16 2021

  • How do I return my device. I am 78 years young but this is to baffling for me to use

    — by Judith d rossman on Mar 15 2021

  • I just bought the rose gold and the black neither one of them will receive anything to do with our phone no text messages no alerts no phone calls are coming in whatsoever. Mine the rose gold my heart rate does not work it does not show me the beats per minute. My husband shows his so I know his works but mine does not

    — by Kelly Lee Maxwell on Mar 15 2021

  • My whole dashboard has been cleared, wiped out completely!!! I'm a sophomore in college and I'm required to enter in ALL my information by the end of the week for my final grade. Please help me get my information back or else I will fail my class.

    — by Camryn Coogan on Mar 15 2021

  • Hello. I woke up this morning and synced my bracelet but all my information has disappeared. It will show me my progress for the month but when I go to the weeks it shows nothing blank. Is there a reason I can’t see each week anymore but I can see what I did for the last month

    — by Jill abode on Mar 15 2021

  • the ap on my phone for VeryFitPro has a number 1 that has popped up (just like if there were a message). I don't know how to delete it or find out why a 1 on the app has appeared. I tried to delete and reinstall the update...but the 1 keeps appearing. Can you tell me how to delete or check why a number has appeared? Is it telling me there is a message or something in the VeryFitPro? Thank you.

    — by Eutropia on Mar 15 2021

  • app error: unfortunately VeryFitPro has stopped! Tired renstalling app, results in same message; is there an alternative app to use?

    — by Malcolm Sanford on Mar 14 2021

  • Hello,
    I am currently using VeryFitPro on my smart watch (and therefore I have also downloaded the app on my smartphone).
    When I am clicking (on the app) on "+" and afterwards on the different sport possibilities, I only find 5 of them (even less than on my watch)!
    Since I am a badminton player, I would be delighted to have the possibility to have "badminton" as an option on the app and on my watch.
    Anyway, I would like to know how I can add sport activities.

    Thank you in advance
    Solange Komenda

    — by Solange Komenda on Mar 14 2021

  • My device id115 is not turning on even it is fully charged ..and in app i can see it in devices list but it is not pairing what should I do to make it work properly

    — by Pranavi on Mar 14 2021

  • The app only records sleep from 11pm, I am using it with a childrens tracker so want to see sleep data from when they begin to sleep, not after 11pm. Having Googled looking for a response, this seems to be a common issue with the app, please advise.

    — by Kara Page on Mar 13 2021

  • My strap is splitting, can I purchase another?

    — by Sue Bezridny on Mar 13 2021

  • iphone, bluetooth on, app says it synced yet i see nothing on the screen for activites. says i've done nothing for weeks yet it had numbers on it couple times. the videos' on line show different screens that what i get on my phone app. I don't find this system easy to use.

    — by Debra on Mar 11 2021

  • Lost bit now found it but its do i get it back working

    — by Armsberry Jones on Mar 11 2021

  • Hello I need to speak to someone I have got a new phone and it is not moving the date from my old phone to the new one

    — by Tegan Willis on Mar 08 2021

  • My Yamay smart watch fitness tracker Is hooked up to your app but the steps and calories burned are not accurate.
    Please help me fix this problem!
    Thank you very much, and have a great day!🙂

    — by Sharon Loev on Mar 08 2021

  • I can not connect my watch GBAutio (ID205L) through the application to my Motorola 7G Power.

    — by Mark on Mar 08 2021

  • VeryFitPro App will no longer open on my SamsungNote3 says "Unfortunately VeryFitPro has stopped"

    — by Terry M Hooge on Mar 07 2021

  • Hi there bought this fitbit for my husband, and the app is saying it has stopped working, what is the issue as the fitbit is useless without the app

    — by Sally Allen on Mar 05 2021

  • I like the watch and app but I have one problem. Two things are on my drop down menu when I have the Bluetooth synced. One says to tap for more info or to stop the app. The other is similar but hasa time associated with it. If I tap the 2hr, it disappears from the pull down menu for 2 hrs. How do I get it to disappear longer or all together.

    — by L Roth on Mar 04 2021

  • Good day, I have ordered 2 watches from Amazon on Jan 12,2021 one for my boy and one for my girl. My boy’s watch works well so far, however, my daughter’s watch it’s not reading the correct step count. Please advise what is my next step to fix the issue of her watch. Thank you so much.

    — by Alan chan on Mar 04 2021

  • I cant listen to music from my yamay smartwatch. Google play is no longer available and the only other choose i cant find to use.

    — by Stephanie Doyle on Mar 04 2021

  • How do you set the time on the watch?

    — by Margie Mazzella on Mar 03 2021

  • Difficult to contact & get answers about product or app, so hoping this will help me get them.
    How do I remove an activity in the show movement section & replace with an activity in the no movement section? Also how many activities can I place in the show movement section?

    — by Deborah on Mar 02 2021

  • Ich habe die Uhr in Klammern Modell: ID 205) jetzt schon etwas länger! Aber im Sportmodus „zu Fuß gehen“, also wandern habe ich eine Frage! Unten gibt es verschiedene Symbole, auf Seite 1 Herzfrequenz, auf Seite 2 Schritte und Kalorien aber auf der dritten Seite weiß ich nicht genau was das grüne und was das blaue Symbol bedeuten soll! Können Sie mir da helfen? Was bedeutet das grüne Symbol, und was bedeutet das blaue Symbol?

    — by Kilian on Mar 02 2021

  • I just bought two new watch band for my VeryFitPro and now the end that goes into the band has broken off of the watch.

    — by Lois Stroud on Mar 01 2021

  • I am allergic to the wrist band and would like to know what the material used is. I want to replace it. I love the watch.

    — by Jo Ann Collins on Feb 27 2021

  • I was not able to change the activities. I held it down, but nothing happened.

    — by Bonnie Kosanke on Feb 25 2021

  • I have a new WillFul watch and cannot set it up. Please help me to set this up

    — by TAMATHA L PAYNE on Feb 24 2021

  • I received a veryfitpro fitness tracker for Christmas. It will no longer charge. I have checked that I am charging the correct end, there is no dust/dirt on the USB port or the charging end of the device, and I have tried multiple USB ports and outlets. Please advise.

    — by Jennifer Green-Flint on Feb 19 2021

  • I have purchased 3 of the very fit pro for my family.
    If you are unable to respond to my email about your product, I will be returning them .
    This is my 3rd email to you.

    — by Robb Scheele on Feb 18 2021

  • How can I add more activities to the activity list. The GPS history seams to be non existent. Please respond.

    — by Robb Scheele on Feb 18 2021

  • My Bluetooth keeps giving error message "incorrect PIN or password"???? So, can't sync Bluetooth, but phone and app seen to be connected ok

    — by Paula on Feb 17 2021

  • Sleep counter is NOT accurate at all,charge only last 3-4 days, is there a Way to fix this

    — by Nancy Terry-Pepper on Feb 16 2021

  • My watch’s charging cord stopped connecting to my watch. Now cannot charge my watch. Help!

    — by Turner Carter, III on Feb 14 2021

  • I am very disappointed in the fact that the battery life is only good for 12 hours and the watch is not accurate at all. Charging the phone has been difficult as well

    — by Diane Baldock⁹ on Feb 12 2021

  • This is my third email and still no reply ! Please could you advise me as to why when my very fit pro syncs to Strava it isn’t transferring the same data. I’ve just done a 3.8 mile walk but on Strava it’s saying 3.2! Please, please, please can you respond!

    — by Kerry McInulty on Feb 11 2021

  • chang time to my smart watches

    — by THABET ALJABOURY on Feb 11 2021

  • Die App VeryFitPro lässt sich nicht mit der Google Fit App verbinden.
    Was muss ich tun?

    — by Anke Wiskow on Feb 11 2021


    — by THABET ALJABOURY on Feb 11 2021

  • how i reset veryfitpro

    — by THABET ALJABOURY on Feb 11 2021

  • I NEED Someone to contact Me ASAP!! This product is BOGUS! It will not pair with the Watch...I need someone to speak with an Agent! 910-224-4848

    — by Stephany Y Bonds on Feb 10 2021

  • Not charging

    — by Julie Watson on Feb 10 2021

  • Where can I get replacement strap for veryfit tracker in Bangalore? Is it available online? Plz provide details. Thanks.

    — by Ashok Shet on Feb 10 2021

  • Was working great for the month I had it looks like the USB part in the strap has come out...can you rectify?

    — by Jeneh Sayers on Feb 10 2021

  • Tengo mi reloj desde diciembre 2020. Se rompió la caja plástica que aloja los contactos para la carga de la batería. Ahora estoy en Buenos Aires. Como me contacto con un service y garantía? Gracias.

    — by Mabel Curti on Feb 09 2021

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