Published by Smart Wearable Devices on Nov 3, 2023

Report an issue with VeryFitPro.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with VeryFitPro?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smart Wearable Devices to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact VeryFitPro image 1 contact VeryFitPro image 2

About VeryFitPro

1. Plenty of personal reminders.

2. Sitting is a great way to keep your health in check and avoid the harmful effects of prolonged sitting.

VeryFitPro Customer Insights

1. It sometimes doesn't record my sleep even though I actually slept.All historical data wiped by binding replacement watch.

2. I teach fitness classes and wanted to at minimum hit pause and play on the watch to control the music from my phone.

3. More options/flexibility re which apps can interact with the connected device would be especially appreciated (interaction between my glucometer monitor app and the watch in particular).

4. It will work for steps still but why wear a watch if you can't yell the time.

5. It used to work great, but now I'm disappointed with the watch.The wristwatch device worked perfectly for me.

6. When I unbound the old device and bound the new one, instead of resetting today's steps to zero, it reset EVERYTHING to zero! I've now lost all my tracking for the last several months because the device only holds 30 days so you have to use the app for history storage.

7. The only downfall, is that the watch disconnects after separating from the phone only a short distance away.

8. I tried to disconnect and reconnect and that didn't work, tried to turn off and on blue tooth, restart my phone, and still won't connect.

9. Good concept though!Worth the money if you don't plan to call or use music.. I guess.. I've never been able to pair the text or call features, no matter what mobile device it's pairs with.

10. Greater flexibility re choice of and switching between associated media & podcast apps would finally allow effective use of that feature.I can't get it to connect to my phone.

11. Very upset.Watch is great, I bought this watch in May of '22 and loved it.

Steps to Troubleshoot & Fix VeryFitPro Issues

1. Fix VeryFitPro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart VeryFitPro: Restarting the app will resolve most errors.
  2. Update the VeryFitPro App. Here is how:
    1. On Android goto PlayStore » Search for "VeryFitPro" » Open VeryFitPro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VeryFitPro » click "UPDATE".
  3. Clear VeryFitPro app cache: Clearing cached data will force your app to retrieve the latest data directly from VeryFitPro servers.
    1. On Android, goto Settings » Apps » Select "VeryFitPro" » click Storage » click "Clear Cache".
  4. Check VeryFitPro app permissions. If any of these permissions required to use your device's features are disenabled, VeryFitPro might not work.
  5. Uninstall and reinstall VeryFitPro. If nothing else has worked, completely uninstall VeryFitPro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing VeryFitPro not working


2. Fix VeryFitPro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make VeryFitPro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to VeryFitPro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, VeryFitPro may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Just wondering why my last recorded date for 2/3/2024 for heart rate and sleep. Is there a way to reset this. Thank you.

    — by Linda Brucker. 1 week ago

  • I need to unpair my old watch and pair my new ID205L. I talked to chat and they tried to have me join a answer site! Can you tell me where I can find in manual unpairing? I’m not pay for customer service support!

    — by Scott Dixon 2 weeks ago

  • Can't remember where purchased. Ry setup web account but told app doesn't work with VISA what a shock. Any suggestion as to app? Android app sits on home screen only.

    — by David Whitinger 1 month ago

  • I inadvertently added sleep tracking to my tracker but want that deleted. The only activity I need is my running/ steps etc. and nothing else. Can you help me to get this fine please?

    — by Lois feldmann 1 month ago

  • I change the step length from 26 to 27 & confirm but the next time I look it’s back on 26

    — by Roka 1 month ago

  • My phone chimes the entire time I am trying to charge and it t ins in and off constantly . I have rest the watch several times . How do I fix this issue

    — by Emma Jane Payne 1 month ago

  • Hi I have just purchased the veryfit smart watch but when I try to synchronize it on my phone it says account not valid I have put the correct email and password in but keeps saying not valid any ideas

    — by Stephen Gilbert 1 month ago

  • I have already downloaded the very fit pro app from a previous device. I bought a new one but as I was renovating my house I left it in the box until I was finished. I have just unboxed my new fitness tracker watch but it seems my app does not work. It wants me to create another account and also it seems after 3 days will charge me £39.00 per month.. There was never a cost with this app before and all I use it for us to track my steps. Can you tell me why there is now a charge.. if this is the case then the tracker is not suitable and I want to return it

    — by Sandra Inglesfield 1 month ago

  • It seems with the recent upgrade I am now receiving multiple reports every single day to my android about activity & sleep. How do I turn these reports off? If I want info, I'll look it up - I don't need my notification bar on my phone bogged down with empty reports (I do not track my sleep). Thank you!

    — by Kathleen Malone 2 months ago

  • My device has stopped charging. I've tried different blocks/outlets, etc.

    — by Traci Lauricella 3 months ago

  • My FitPro won’t sync with my phone. It used to but won’t now. Can you help?

    — by Darlene S 5 months ago

  • I'm trying to sync to the new upgraded website but I dont remember my password for the previous app very fit Pro.
    How can I get that?

    — by Charlotte Birt 6 months ago

  • I already have a very fit pro watch! How can I add another very fit pro watch with the same ap

    — by Rose Wright 7 months ago

  • How many times do I have to notify you of a defective band before you respond,?

    — by Pastor David Witenstein 8 months ago

  • Won't stay loged on and on my tablet tells me user name in use and won't let me use it I want to talk to. Real person hell with this having to msg I WANT TO TALK TO A REAL PERSON NOW TO FIGURE THIS OUT

    — by Greg 9 months ago

  • The watch burned my wrist

    — by Tammi 10 months ago

  • The time on my fitpro sleep mode is off by an hour. How do I fix this. It said I went to sleep an hour before i did

    — by Beau ange 10 months ago

  • Hi,
    I have a VeryFitPro Tracker and today my strap has broken is it possible to get a replacement please?

    — by Mrs Julia Dacre 10 months ago

  • I can't log in. It says faild. I hit to sync but cant

    — by Bonnie S Supplee 11 months ago

  • My veryfitpro app won't sync. It doesn't recognize my login and if I try to use the "forgot my password" option nothing happens. The login is/should be the same as I used here.

    — by Janelle Ellickson 11 months ago

  • I can't log into my vfp account. keeps saying failed. I got a new watch (same as old one) and I want to sync time and connect to app. If I can't log in I cant do anything and therefore muy new watch is useless.

    — by Patti Longenecker 11 months ago

  • It was working fine, but now I can't sync the app to the device. It says I need to log in to sync them and it won't let me log in. It also won't let me retrieve my password. These things happen even when I clear my cache or reboot the device. Can anything be done to fix this?

    — by Kathy Winter 11 months ago

  • Can not sign on due to invalid info. Cannot sync watch to app

    — by Steven Madger 11 months ago

  • I have tried to login to my account but it not let me nor will it do the forgot password. I get a data error on the forgot password. Please send a link to reset my password at daharrell@redacted

    — by Debora Harrell 11 months ago

  • I am having problems with the app. I am currently unable to sync the app with the device. It tells me to log in to sync the device. When I try to log in, I get a message that says, 'Login failed'. When I try to retrieve my password, I get an error message that says, "Data request error'. This even happens after I reboot the app and even when I clear my cache. What is the problem? Can it be fixed?

    — by Jeremy Whaley 11 months ago

  • I cannot sync my the Veryprofit App with my ID205L. The App says I must Sign In first but when I do, the App says "Login Failed"

    — by George Holbrook 11 months ago

  • i cant login to Veryfitpro at this time and i dont know why..i was logged in before

    — by Andrew 11 months ago

  • I have a VeryFit watch for swimming laps and for swim time. Up until the recent upgrade I could set the pool distance at 25m. Pools are usually 25 or 50 m. The upgrade removed the 25m pool size (now only goes down to 45 m) making the watch useless for measuring the swim distance of 40 laps times 25m. Why did you do that? it makes the watch useless. Please on next upgrade put the 25 m pool distance back in.

    — by John Andrews 11 months ago

  • When I try to connect my very fit pro with my very fit app it says that I have no account

    — by Kimberly Winebrenner 1 year ago

  • I don’t see my steps on my watch
    Why?
    How do I fix this?

    — by Vicky 1 year ago

  • I was told this app was FREE. It's NOT. So now I need to return my purchased watch.. Tell me how. I am sick and tired of these games.

    — by Judith Russett 1 year ago

  • My watch not on.

    — by Neeraj 1 year ago

  • This isn't a complaint but a question. How do you use the find my phone feature?

    — by Pam J Moore 1 year ago

  • Can veryfit watches be repaired?

    — by Stephen Fox 1 year ago

  • Ik wil veryfitpro opnieuw installeren maar dat lukt niet op mijn galaxcy A50 Wordt steeds verwezen naar veryfit en die wil ik niet. Graag uw support zodat ik veryfitpro kan installeren. Bedankt

    — by I van Dokkum 1 year ago

  • Can’t pair the device to my phone

    — by Stella 1 year ago

  • I need help

    — by Mark A Musick 1 year ago

  • I can't sync my fitbit with the app on my phone

    — by Gwendolyn Lett 1 year ago

  • Since update it will not connect at all, so loosing all my data. Please advise

    — by Paula Wardle 1 year ago

  • Hello I need a replacement band for my VeryFitPro BGTR030 I am having difficulty finding one for this model

    — by Sheila Eustance 1 year ago

  • My watch is not getting connected to the app

    — by Gayatri Rao 1 year ago

  • For some reason all my calories did not reset for the new day this is the updated app iam using

    — by Candy Solomon 1 year ago

  • Veryfitpro was updated and wants to send verification email, it never sends.
    I check the email address its correct.
    What can I do I have had veryfitpro for several years, I like it very much.
    Thank you for your help

    — by Robert Watkins 1 year ago

  • I have been trying to reach you for days to help me connect my new watch

    — by Claire Annechini 1 year ago

  • Hi. I cannot pair my device to my phone. I have tried all your suggestions. I unpaired as a last resort thinking maybe turning off the phone and resetting the watch would help but my the app will not pair with it. Blue tooth picks it up and acknowledges the watch but the app will not pair with it. It did not pair prior. I don’t know what else to do. Daylight savings happened, as a nurse I look at my watch constantly and it’s driving my nuts. Please let me know if you can help. Thank you.

    — by Sally Romeo 1 year ago

  • When daylight savings times happened my VeryFitPro won’t sync.

    — by Kathy 1 year ago

  • I just updated to the new app for the watch and now at midnight everynight for the past 6 days it resets my total steps for the WEEK to zero instead of keeping the weekly total.

    — by Francis Lewis 1 year ago

  • Hi there,
    I don't think my watch is correct.
    I have done 14k and it says I gave burned 1394 calories, no way that is right. Had a quick Google, more like 600.
    Also I was wanting to use this with my well being app, but it doesn't support it. Will it be supported in the future? Thanks

    — by Lisa Kerr 1 year ago

  • I am unable to pair my veryfitpro to my phone

    — by Sherry Campanello 1 year ago

  • Hi, this isn’t a complaint, just not sure how to contact via the app, hopefully this is going to the right app of VeryFitPro, just wanted to ask will you be merging with a third party app of MyFitnessPal, as it would be great cause the wrist watch tracks the correct steps whereas I don’t always have my phone so it never syncs. I have contacted myfitnesspal and they did say they would love to integrate with you guys! Hopefully this is a good idea and happens soon! love the product and app!

    — by Amina 1 year ago

  • Hi my very fit watch has broken and won’t charge. How do I get a replacement or repair? Yours Isobel Fleming

    — by Isobel Fleming 1 year ago

  • I have lost my charger. How. do I get a another one

    — by Linda Thatcher 1 year ago

  • My watch will not charge I have tried a different block but still will not charge It is ID205U very Fit pro

    — by Pat Wallace 1 year ago

  • I have the watch and all but the watch crashed and isn’t showing my correct steps, how can I sync it to my phone to show the steps on my food

    — by William 1 year ago

  • How can I fix the back of my very fit pro watch?

    — by Gilene Noel 1 year ago

  • Dear sir/madam,

    I had a question about my VeryFitPro. I have my VeryFitPro for about a year right now. But unfortunately the wristband is totally discolored. I had the pink one, but the wristband is almost white/yellow. It looks very gross. What can I do about this?

    I'm hoping for a quick response.

    Greetings,
    Anne.

    — by Anne 1 year ago

  • I purchased my watch May 02, 2022(second watch) and have not had any problems until now. The green sensor light on the back will not turn off. I have tried restarting and rebooting the watch and it is still on. It is killing the battery!! I have look up other troubleshooting tips and nothing is working.

    — by Synovia C Manigault 1 year ago

  • I had a veryfitpro that broke. I ordered a new one. I can get Bluetooth to join it.

    — by Craig W Behan 1 year ago

  • I'm unable to open the app on my phone. I've used it previously but now it just locks up and when I uninstall it and reinstall it does the same thing

    — by Rose Barnett 1 year ago

  • I have orderd a watch in April and it worked very well, it still does only it doesn’t log my hartrate anymore.
    It isn’t broken it just stopped doing that. What can I or you do to fix it?

    Greetings,
    Anne-Jasmijn Keuning

    — by Anne-Jasmijn 1 year ago

  • Device won't pair. App pairs OK with older product but not with new one

    — by Peter 1 year ago

  • I purchased a Yamay smartwatch SW023. I cannot get the call alert to work. I have followed all your troublshooting, but still cannot get a call. notification. I have a I phone 12 Plus. My Veryfitpro has ID 205U. Firmware version V32.

    — by Barbara K. Allen 1 year ago

  • I can't not sync up to my fitness tracker

    — by caroline 1 year ago

  • The first very fit pro my husband lasted about 18 months then came apart while charging. We bought a second Verdi toro in June 2022 and it just fell apart while pulling it apart to charge. This seems very poorly designed to get to the port to charge. This one lasted 3 months what is your company’s response to this?

    — by Judy Mackay 1 year ago

  • I have an older Lintelek model - and a newer VeryFit Smart Band Model ID115 given as a Christmas present last year. I have only now come to use the new model - but neither will charge. When I plug into USB Post a red light comes on - but neither will start up automatically. Even after several hours there is no display.

    — by Mr Shaun Robinson 1 year ago

  • I have lost my straps for the veryfit where can I get some new one from

    — by Sarah Hobbs 1 year ago

  • You have the wrong email address on file for me (mlarenkm42@redacted). Please correct to: mclarenkm42@redacted

    — by Karlene McLaren 1 year ago

  • I can see a call come through on my watch, how do you answer it

    — by Tammy Davis 1 year ago

  • Cancel subscription,lost my job

    — by susan coffee 1 year ago

  • Cancel my subscription and

    — by susan coffee 1 year ago

  • Cancel my subscription and

    — by susan coffee 1 year ago

  • My watch keep disconnecting and wont atay connectd on in synch. I keep trying to synch amd still wont connect

    — by janean jackson 1 year ago

  • I can’t set up text messages or phone allerts

    — by Michelle Gildea 1 year ago

  • Würde gern mein Gerät synchronisieren, habe mein Passwort vergessen,was kann ich tun,leider kein Button zum Passwort zurücksetzen in der App vorhanden

    — by Joswig 1 year ago

  • My VeryFitPro is not charging. I have tried several USB outlets and still nothing. Help!
    And thank you:)

    — by Lynda Bouchard 1 year ago

  • Hi, I would like to know; when the watch is off my wrist; the light continues to blink&stay green and not turn off. When I go to put on the watch ; the watch is dead and I have to recharge it. How do I turn the watch off when I’m not wearing it? There is no directions telling me how to do it.
    Thanks for reading and answering my question on this email.MaryJoWalker

    — by MaryJo Walker 1 year ago

  • I love my watch! I have lost the metal bar adjuster that holds the watch in correct hole on my wrist for size. Is there anyway to get a new one please. Thank you so very much!
    Pam Mackin

    — by Pam Mackin 1 year ago

  • I cannot complete registration on the app because the activation code is not dropping to my mail.

    — by Iyabo Ayeni 1 year ago

  • Hello sir/mam,
    I recently bought smartch watch from Amazon and I just received the package.
    While checking the watch, I found that the watch is not taking charge from the charger and the display did not work either.
    I could not see it lightening. I tried for multiple times and also by looking it’s pocket guide manual.
    I am just informing you because I did not want to give negative feedback and rating of it in amazon because it will negatively impact your customer.
    I hope we could fixed the solution as soon as possible between us.
    I can also mail the watch to you directly.

    — by Aryan Lamichhane 1 year ago

  • How can I increase the brightness of Time, Data Mode ,etc. I can not read anything on this watch
    when I'm outside.

    — by Levere Overmiller 1 year ago

  • Re: Veryfitpro ACT206 Watch Strap - URGENT

    TO WHOM IT MAY CONCERN

    Dear Sirs,

    I am having trouble getting the item above, and wondered if you could recommend a retailer who sells this item near to me in the UK (B8 1RB0, or perhaps and alternative compatible smart watch strap that I could use on my Veryfitpro ACT 206 watch.

    I love my watch, as it is of a sleek and slim design.

    It does everything I could need, and it is quite light to wear.

    I do not want to replace the watch itself, just the strap as the strap has split in several places, but not quite broken yet.

    I have already tried alternative smart watch straps, but they have all been too wide, and with the wrong watch connections on the straps.

    Any help you could give me regarding this matter would be much appreciated,

    Thanking you in anticipation,

    Kindest regards,

    T. Owen. Ms.

    — by Tilly Owen 1 year ago

  • Hi

    I’ve had the “very fit pro “app for ages no issues with the app or my watch.

    I updated the app to the new one which is the “very fit “ app and now I can’t see my calories burnt on the app at all. They are not being displayed even tho on the preview on the App Store you can see them I can’t.

    And all of a sudden my watch is counting my calories at a ridiculous rate.
    The calories burnt are not accurate it is saying I burn 1500 calories yesterday which is incorrect it is saying I’ve burn calories when I’ve hardly done any exercises.

    I’ve never had This issue untill I updated to the new app I do not like the new app at all and now can no longer get on the old app.

    Please can you help me I need my watch back to how it was before with accurate calories being counted

    Sent from my iPhone

    — by Aleshia Benton 1 year ago

  • My Veryfitpro no longer charges. I have tried multiple USB ports. Only 8 months old

    — by Matt Wright 1 year ago

  • App not working on Samsung cell phone after uninstalling and reinstalling

    — by Debra Aleck 1 year ago

  • How do I recover a day of lost data?

    — by Dee Brown 1 year ago

  • I have problems down loading the app to my samsung galixy pro 2 . I had no problem puting it on my phone but i am not connected to my emails on my phone so in order to connect my veryfit pro to my google fit i need it on my tsblet. It says it is uncompatible

    — by Gloria 1 year ago

  • Hi,

    I have lost my watch charger and finding it difficult to purchase (find) another.
    Can you advise where I can get another one from
    Thanks

    — by Clare 1 year ago

  • I just need a new band. One side split so I can wear my devise. I have a very fit pro

    — by Kathy Redmond 1 year ago

  • Trying to sync the ID205L and somehow I think I put in jrow4471@redacted instead of jrow4471-1@redacted and now I can't find a way to correct it to complete the hook up. Help!!!

    — by Jerry Rowley 1 year ago

  • I have an older one id 2ahftid115pushr. My band is coming apart. Where can I get a replacement band. And what size. My screen is fly across not curved edges.

    — by Mary 1 year ago

  • I have an older one id 2ahftid115

    — by Mary 1 year ago

  • Have purchased 2 of the Hear rate monitoring Fitness trackers in the last 6 months. The charge port has broken on both of them. How can I get a replacement or it fixed.

    — by Patricia Clarke 1 year ago

  • Bonjour mon mari vient d acheter une montre connecté et elle s applique avec veryfitpro. On arrive pas a mettre le français. Merci pour votre réponse

    — by Nathalie Tardieu 1 year ago

  • My tracker reads 101 steps but my independent tracker says 185 please fix this problem

    — by Jonathan Fike 1 year ago

  • Hello,

    I accidentally removed the VeryFitPro app's account access to my Google Fit account. Now it no longer shares data with Google fit. I contacted Google customer support and they recommended that I reach out to you for assistance with restoring access to Google fit. Can you please assist me with this?

    Thank you!

    — by Rachael Ronaldo 1 year ago

  • My steps are not accurately being registered

    — by Jonathan Fike 1 year ago

  • I have got a watch for my daughter who is 9 a couple of years ago and I have just bought one for my son who is 6. How do I get both watches to work on my app as they don't have the ability to have a app each! They want to challenge each other to see who does the most steps etc. how do I get both phones to work on the app please?

    — by Sandra James 1 year ago

  • Hi I’ve lost my watch, is there a way to track it so I can find it?

    — by Gemma Shand 1 year ago

  • Why doesn't my veryfitpro app have an activity function under more

    — by Julie 1 year ago

  • I cannot register on VeryFitPro. It won’t let me in. Please help

    — by Janet Stevenson 1 year ago

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