Contact VeryFitPro

Reported Issues

• Won't stay loged on and on my tablet tells me user name in use and won't let me use it I want to talk to. Real person hell with this having to msg I WANT TO TALK TO A REAL PERSON NOW TO FIGURE THIS OUT

  — by Greg 2 weeks ago




• The watch burned my wrist

  — by Tammi 1 month ago




• The time on my fitpro sleep mode is off by an hour. How do I fix this. It said I went to sleep an hour before i did

  — by Beau ange 1 month ago




• Hi,
  I have a VeryFitPro Tracker and today my strap has broken is it possible to get a replacement please?

  — by Mrs Julia Dacre 2 months ago




• I can't log in. It says faild. I hit to sync but cant

  — by Bonnie S Supplee 2 months ago




• My veryfitpro app won't sync. It doesn't recognize my login and if I try to use the "forgot my password" option nothing happens. The login is/should be the same as I used here.

  — by Janelle Ellickson 2 months ago




• I can't log into my vfp account. keeps saying failed. I got a new watch (same as old one) and I want to sync time and connect to app. If I can't log in I cant do anything and therefore muy new watch is useless.

  — by Patti Longenecker 2 months ago




• It was working fine, but now I can't sync the app to the device. It says I need to log in to sync them and it won't let me log in. It also won't let me retrieve my password. These things happen even when I clear my cache or reboot the device. Can anything be done to fix this?

  — by Kathy Winter 2 months ago




• Can not sign on due to invalid info. Cannot sync watch to app

  — by Steven Madger 2 months ago




• I have tried to login to my account but it not let me nor will it do the forgot password. I get a data error on the forgot password. Please send a link to reset my password at [email protected]

  — by Debora Harrell 2 months ago




• I am having problems with the app. I am currently unable to sync the app with the device. It tells me to log in to sync the device. When I try to log in, I get a message that says, 'Login failed'. When I try to retrieve my password, I get an error message that says, "Data request error'. This even happens after I reboot the app and even when I clear my cache. What is the problem? Can it be fixed?

  — by Jeremy Whaley 2 months ago




• I cannot sync my the Veryprofit App with my ID205L. The App says I must Sign In first but when I do, the App says "Login Failed"

  — by George Holbrook 2 months ago




• i cant login to Veryfitpro at this time and i dont know why..i was logged in before

  — by Andrew 2 months ago




• I have a VeryFit watch for swimming laps and for swim time. Up until the recent upgrade I could set the pool distance at 25m. Pools are usually 25 or 50 m. The upgrade removed the 25m pool size (now only goes down to 45 m) making the watch useless for measuring the swim distance of 40 laps times 25m. Why did you do that? it makes the watch useless. Please on next upgrade put the 25 m pool distance back in.

  — by John Andrews 2 months ago




• When I try to connect my very fit pro with my very fit app it says that I have no account

  — by Kimberly Winebrenner 3 months ago




• I don’t see my steps on my watch
  Why?
  How do I fix this?

  — by Vicky 3 months ago




• I was told this app was FREE. It's NOT. So now I need to return my purchased watch.. Tell me how. I am sick and tired of these games.

  — by Judith Russett 4 months ago




• My watch not on.

  — by Neeraj 4 months ago




• This isn't a complaint but a question. How do you use the find my phone feature?

  — by Pam J Moore 4 months ago




• Can veryfit watches be repaired?

  — by Stephen Fox 4 months ago




• Ik wil veryfitpro opnieuw installeren maar dat lukt niet op mijn galaxcy A50 Wordt steeds verwezen naar veryfit en die wil ik niet. Graag uw support zodat ik veryfitpro kan installeren. Bedankt

  — by I van Dokkum 4 months ago




• Can’t pair the device to my phone

  — by Stella 5 months ago




• I need help

  — by Mark A Musick 5 months ago




• I can't sync my fitbit with the app on my phone

  — by Gwendolyn Lett 6 months ago




• Since update it will not connect at all, so loosing all my data. Please advise

  — by Paula Wardle 6 months ago




• Hello I need a replacement band for my VeryFitPro BGTR030 I am having difficulty finding one for this model

  — by Sheila Eustance 6 months ago




• My watch is not getting connected to the app

  — by Gayatri Rao 6 months ago




• For some reason all my calories did not reset for the new day this is the updated app iam using

  — by Candy Solomon 6 months ago




• Veryfitpro was updated and wants to send verification email, it never sends.
  I check the email address its correct.
  What can I do I have had veryfitpro for several years, I like it very much.
  Thank you for your help

  — by Robert Watkins 6 months ago




• I have been trying to reach you for days to help me connect my new watch

  — by Claire Annechini 6 months ago




• Hi. I cannot pair my device to my phone. I have tried all your suggestions. I unpaired as a last resort thinking maybe turning off the phone and resetting the watch would help but my the app will not pair with it. Blue tooth picks it up and acknowledges the watch but the app will not pair with it. It did not pair prior. I don’t know what else to do. Daylight savings happened, as a nurse I look at my watch constantly and it’s driving my nuts. Please let me know if you can help. Thank you.

  — by Sally Romeo 6 months ago




• When daylight savings times happened my VeryFitPro won’t sync.

  — by Kathy 6 months ago




• I just updated to the new app for the watch and now at midnight everynight for the past 6 days it resets my total steps for the WEEK to zero instead of keeping the weekly total.

  — by Francis Lewis 7 months ago




• Hi there,
  I don't think my watch is correct.
  I have done 14k and it says I gave burned 1394 calories, no way that is right. Had a quick Google, more like 600.
  Also I was wanting to use this with my well being app, but it doesn't support it. Will it be supported in the future? Thanks

  — by Lisa Kerr 7 months ago




• I am unable to pair my veryfitpro to my phone

  — by Sherry Campanello 7 months ago




• Hi, this isn’t a complaint, just not sure how to contact via the app, hopefully this is going to the right app of VeryFitPro, just wanted to ask will you be merging with a third party app of MyFitnessPal, as it would be great cause the wrist watch tracks the correct steps whereas I don’t always have my phone so it never syncs. I have contacted myfitnesspal and they did say they would love to integrate with you guys! Hopefully this is a good idea and happens soon! love the product and app!

  — by Amina 7 months ago




• Hi my very fit watch has broken and won’t charge. How do I get a replacement or repair? Yours Isobel Fleming

  — by Isobel Fleming 7 months ago




• I have lost my charger. How. do I get a another one

  — by Linda Thatcher 8 months ago




• My watch will not charge I have tried a different block but still will not charge It is ID205U very Fit pro

  — by Pat Wallace 8 months ago




• I have the watch and all but the watch crashed and isn’t showing my correct steps, how can I sync it to my phone to show the steps on my food

  — by William 8 months ago




• How can I fix the back of my very fit pro watch?

  — by Gilene Noel 8 months ago




• Dear sir/madam,
  
  I had a question about my VeryFitPro. I have my VeryFitPro for about a year right now. But unfortunately the wristband is totally discolored. I had the pink one, but the wristband is almost white/yellow. It looks very gross. What can I do about this?
  
  I'm hoping for a quick response.
  
  Greetings,
  Anne.

  — by Anne 8 months ago




• I purchased my watch May 02, 2022(second watch) and have not had any problems until now. The green sensor light on the back will not turn off. I have tried restarting and rebooting the watch and it is still on. It is killing the battery!! I have look up other troubleshooting tips and nothing is working.

  — by Synovia C Manigault 8 months ago




• I had a veryfitpro that broke. I ordered a new one. I can get Bluetooth to join it.

  — by Craig W Behan 8 months ago




• I'm unable to open the app on my phone. I've used it previously but now it just locks up and when I uninstall it and reinstall it does the same thing

  — by Rose Barnett 8 months ago




• I have orderd a watch in April and it worked very well, it still does only it doesn’t log my hartrate anymore.
  It isn’t broken it just stopped doing that. What can I or you do to fix it?
  
  Greetings,
  Anne-Jasmijn Keuning

  — by Anne-Jasmijn 9 months ago




• Device won't pair. App pairs OK with older product but not with new one

  — by Peter 9 months ago




• I purchased a Yamay smartwatch SW023. I cannot get the call alert to work. I have followed all your troublshooting, but still cannot get a call. notification. I have a I phone 12 Plus. My Veryfitpro has ID 205U. Firmware version V32.

  — by Barbara K. Allen 9 months ago




• I can't not sync up to my fitness tracker

  — by caroline 9 months ago




• The first very fit pro my husband lasted about 18 months then came apart while charging. We bought a second Verdi toro in June 2022 and it just fell apart while pulling it apart to charge. This seems very poorly designed to get to the port to charge. This one lasted 3 months what is your company’s response to this?

  — by Judy Mackay 9 months ago




• I have an older Lintelek model - and a newer VeryFit Smart Band Model ID115 given as a Christmas present last year. I have only now come to use the new model - but neither will charge. When I plug into USB Post a red light comes on - but neither will start up automatically. Even after several hours there is no display.

  — by Mr Shaun Robinson 9 months ago




• I have lost my straps for the veryfit where can I get some new one from

  — by Sarah Hobbs 9 months ago




• You have the wrong email address on file for me ([email protected]). Please correct to: [email protected]

  — by Karlene McLaren 9 months ago




• I can see a call come through on my watch, how do you answer it

  — by Tammy Davis 9 months ago




• Cancel my subscription and

  — by susan coffee 9 months ago




• Cancel my subscription and

  — by susan coffee 9 months ago




• My watch keep disconnecting and wont atay connectd on in synch. I keep trying to synch amd still wont connect

  — by janean jackson 9 months ago




• I can’t set up text messages or phone allerts

  — by Michelle Gildea 10 months ago




• Würde gern mein Gerät synchronisieren, habe mein Passwort vergessen,was kann ich tun,leider kein Button zum Passwort zurücksetzen in der App vorhanden

  — by Joswig 10 months ago




• My VeryFitPro is not charging. I have tried several USB outlets and still nothing. Help!
  And thank you:)

  — by Lynda Bouchard 10 months ago




• Hi, I would like to know; when the watch is off my wrist; the light continues to blink&stay green and not turn off. When I go to put on the watch ; the watch is dead and I have to recharge it. How do I turn the watch off when I’m not wearing it? There is no directions telling me how to do it.
  Thanks for reading and answering my question on this email.MaryJoWalker

  — by MaryJo Walker 10 months ago




• I love my watch! I have lost the metal bar adjuster that holds the watch in correct hole on my wrist for size. Is there anyway to get a new one please. Thank you so very much!
  Pam Mackin

  — by Pam Mackin 10 months ago




• I cannot complete registration on the app because the activation code is not dropping to my mail.

  — by Iyabo Ayeni 11 months ago




• Hello sir/mam,
  I recently bought smartch watch from Amazon and I just received the package.
  While checking the watch, I found that the watch is not taking charge from the charger and the display did not work either.
  I could not see it lightening. I tried for multiple times and also by looking it’s pocket guide manual.
  I am just informing you because I did not want to give negative feedback and rating of it in amazon because it will negatively impact your customer.
  I hope we could fixed the solution as soon as possible between us.
  I can also mail the watch to you directly.

  — by Aryan Lamichhane 11 months ago




• How can I increase the brightness of Time, Data Mode ,etc. I can not read anything on this watch
  when I'm outside.

  — by Levere Overmiller 11 months ago




• Re: Veryfitpro ACT206 Watch Strap - URGENT
  
  TO WHOM IT MAY CONCERN
  
  Dear Sirs,
  
  I am having trouble getting the item above, and wondered if you could recommend a retailer who sells this item near to me in the UK (B8 1RB0, or perhaps and alternative compatible smart watch strap that I could use on my Veryfitpro ACT 206 watch.
  
  I love my watch, as it is of a sleek and slim design.
  
  It does everything I could need, and it is quite light to wear.
  
  I do not want to replace the watch itself, just the strap as the strap has split in several places, but not quite broken yet.
  
  I have already tried alternative smart watch straps, but they have all been too wide, and with the wrong watch connections on the straps.
  
  Any help you could give me regarding this matter would be much appreciated,
  
  Thanking you in anticipation,
  
  Kindest regards,
  
  T. Owen. Ms.

  — by Tilly Owen 11 months ago




• Hi
  
  I’ve had the “very fit pro “app for ages no issues with the app or my watch.
  
  I updated the app to the new one which is the “very fit “ app and now I can’t see my calories burnt on the app at all. They are not being displayed even tho on the preview on the App Store you can see them I can’t.
  
  And all of a sudden my watch is counting my calories at a ridiculous rate.
  The calories burnt are not accurate it is saying I burn 1500 calories yesterday which is incorrect it is saying I’ve burn calories when I’ve hardly done any exercises.
  
  I’ve never had This issue untill I updated to the new app I do not like the new app at all and now can no longer get on the old app.
  
  Please can you help me I need my watch back to how it was before with accurate calories being counted
  
  Sent from my iPhone

  — by Aleshia Benton 11 months ago




• My Veryfitpro no longer charges. I have tried multiple USB ports. Only 8 months old

  — by Matt Wright 11 months ago




• App not working on Samsung cell phone after uninstalling and reinstalling

  — by Debra Aleck 1 year ago




• How do I recover a day of lost data?

  — by Dee Brown 1 year ago




• I have problems down loading the app to my samsung galixy pro 2 . I had no problem puting it on my phone but i am not connected to my emails on my phone so in order to connect my veryfit pro to my google fit i need it on my tsblet. It says it is uncompatible

  — by Gloria 1 year ago




• Hi,
  
  I have lost my watch charger and finding it difficult to purchase (find) another.
  Can you advise where I can get another one from
  Thanks

  — by Clare 1 year ago




• I just need a new band. One side split so I can wear my devise. I have a very fit pro

  — by Kathy Redmond 1 year ago




• Trying to sync the ID205L and somehow I think I put in [email protected] instead of [email protected] and now I can't find a way to correct it to complete the hook up. Help!!!

  — by Jerry Rowley 1 year ago




• I have an older one id 2ahftid115pushr. My band is coming apart. Where can I get a replacement band. And what size. My screen is fly across not curved edges.

  — by Mary 1 year ago




• I have an older one id 2ahftid115

  — by Mary 1 year ago




• Have purchased 2 of the Hear rate monitoring Fitness trackers in the last 6 months. The charge port has broken on both of them. How can I get a replacement or it fixed.

  — by Patricia Clarke 1 year ago




• Bonjour mon mari vient d acheter une montre connecté et elle s applique avec veryfitpro. On arrive pas a mettre le français. Merci pour votre réponse

  — by Nathalie Tardieu 1 year ago




• My tracker reads 101 steps but my independent tracker says 185 please fix this problem

  — by Jonathan Fike 1 year ago




• Hello,
  
  I accidentally removed the VeryFitPro app's account access to my Google Fit account. Now it no longer shares data with Google fit. I contacted Google customer support and they recommended that I reach out to you for assistance with restoring access to Google fit. Can you please assist me with this?
  
  Thank you!

  — by Rachael Ronaldo 1 year ago




• My steps are not accurately being registered

  — by Jonathan Fike 1 year ago




• I have got a watch for my daughter who is 9 a couple of years ago and I have just bought one for my son who is 6. How do I get both watches to work on my app as they don't have the ability to have a app each! They want to challenge each other to see who does the most steps etc. how do I get both phones to work on the app please?

  — by Sandra James 1 year ago




• Hi I’ve lost my watch, is there a way to track it so I can find it?

  — by Gemma Shand 1 year ago




• Why doesn't my veryfitpro app have an activity function under more

  — by Julie 1 year ago




• I cannot register on VeryFitPro. It won’t let me in. Please help

  — by Janet Stevenson 1 year ago




• Cannot get login in. Keep getting error message

  — by Jacqueline c Dixon 1 year ago




• ich kann mich über die VeryFitPro App weder anmelden noch registrieren. Ich hatte mal ein Konto mit der angegebenen Email Adresse. Da ich mein Password nicht mehr weiss habe ich versucht eins anzufordern aber das geht leider auch nicht. Da mein Telefon aber meine Uhr/Tracker gefunden hat kann es daran nicht liegen. Ich komme nicht weiter. Entweder Sie helfen mir oder die Uhr geht am Montag an Amazon zurück - schon viel zuviel Zeit verloren. Vielen Dank Kirsten

  — by Kirsten Heitfeld 1 year ago




• Mijn emailadres en wachtwoord worden niet meer herkend

  — by I van Dokkum 1 year ago




• The app doesn't let me do the Access

  — by Siria 1 year ago




• My device won't charge. When plugged in it charges for an instant then stops charging.

  — by Judith A O'Neill 1 year ago




• How do I set my height or stride on the app or fitness device? Do you have a toll free number that I can call?

  — by Barb Wessel 1 year ago




• Have a verypro fit ONE ID 205 CHARGER CLIPS BROKE Need new charger but the one I ordered has magnets and does not work. My watch has four contact points and the charger end clips on to watch

  — by Bruce Samoville 1 year ago




• I am trying to order the pink ID205L to replace the one I have bit I will not ship to me here. Please help.

  — by Angela Griffin 1 year ago




• My watch face is getting very dim. Its about two years old and barely readable. Is it covered by warranty or can I get a free replacement?

  — by Thomas Potter 1 year ago




• I seem to have multiple accounts and now cannot pair my Walkabout Watch. Can you please remove the data on the app so I can give my phone away

  — by Ally Xipakis 1 year ago




• After a year of trouble free use, my device will no longer pair with the app.

  — by Kit Daniels 1 year ago




• device will no longer pair with app

  — by Kit Daniels 1 year ago




• It does not record my sleep

  — by Arlene Leavitt 1 year ago




• Can't get the watch to link up so that I can change the time.

  — by sharon d baker-boykin 1 year ago




• Bonjour.
  A ce jour aucune rectification n à été effectuée sur les tickets du 02/03 à 15h16
  et le ticket du 04/03 à16h18 merci de votre attention M.FRANCOIS

  — by alain francois 1 year ago