Contact VeryFitPro Customer Service

Why am I getting these alerts about inhale/exhale and relax? I did not request them and I do not want them. How do I stop getting those alerts? I just started getting them yesterday. Thank you.

Just wondering why my last recorded date for 2/3/2024 for heart rate and sleep. Is there a way to reset this. Thank you.

I need to unpair my old watch and pair my new ID205L. I talked to chat and they tried to have me join a answer site! Can you tell me where I can find in manual unpairing? I’m not pay for customer service support!

Can't remember where purchased. Ry setup web account but told app doesn't work with VISA what a shock. Any suggestion as to app? Android app sits on home screen only.

I inadvertently added sleep tracking to my tracker but want that deleted. The only activity I need is my running/ steps etc. and nothing else. Can you help me to get this fine please?

I change the step length from 26 to 27 & confirm but the next time I look it’s back on 26

My phone chimes the entire time I am trying to charge and it t ins in and off constantly . I have rest the watch several times . How do I fix this issue

Hi I have just purchased the veryfit smart watch but when I try to synchronize it on my phone it says account not valid I have put the correct email and password in but keeps saying not valid any ideas

I have already downloaded the very fit pro app from a previous device. I bought a new one but as I was renovating my house I left it in the box until I was finished. I have just unboxed my new fitness tracker watch but it seems my app does not work. It wants me to create another account and also it seems after 3 days will charge me £39.00 per month.. There was never a cost with this app before and all I use it for us to track my steps. Can you tell me why there is now a charge.. if this is the case then the tracker is not suitable and I want to return it

It seems with the recent upgrade I am now receiving multiple reports every single day to my android about activity & sleep. How do I turn these reports off? If I want info, I'll look it up - I don't need my notification bar on my phone bogged down with empty reports (I do not track my sleep). Thank you!

My device has stopped charging. I've tried different blocks/outlets, etc.

My FitPro won’t sync with my phone. It used to but won’t now. Can you help?

I'm trying to sync to the new upgraded website but I dont remember my password for the previous app very fit Pro.
How can I get that?

I already have a very fit pro watch! How can I add another very fit pro watch with the same ap

How many times do I have to notify you of a defective band before you respond,?

Won't stay loged on and on my tablet tells me user name in use and won't let me use it I want to talk to. Real person hell with this having to msg I WANT TO TALK TO A REAL PERSON NOW TO FIGURE THIS OUT

The watch burned my wrist

The time on my fitpro sleep mode is off by an hour. How do I fix this. It said I went to sleep an hour before i did

Hi,
I have a VeryFitPro Tracker and today my strap has broken is it possible to get a replacement please?

I can't log in. It says faild. I hit to sync but cant

My veryfitpro app won't sync. It doesn't recognize my login and if I try to use the "forgot my password" option nothing happens. The login is/should be the same as I used here.

I can't log into my vfp account. keeps saying failed. I got a new watch (same as old one) and I want to sync time and connect to app. If I can't log in I cant do anything and therefore muy new watch is useless.

It was working fine, but now I can't sync the app to the device. It says I need to log in to sync them and it won't let me log in. It also won't let me retrieve my password. These things happen even when I clear my cache or reboot the device. Can anything be done to fix this?

Can not sign on due to invalid info. Cannot sync watch to app

I have tried to login to my account but it not let me nor will it do the forgot password. I get a data error on the forgot password. Please send a link to reset my password at daharrell@redacted

I am having problems with the app. I am currently unable to sync the app with the device. It tells me to log in to sync the device. When I try to log in, I get a message that says, 'Login failed'. When I try to retrieve my password, I get an error message that says, "Data request error'. This even happens after I reboot the app and even when I clear my cache. What is the problem? Can it be fixed?

I cannot sync my the Veryprofit App with my ID205L. The App says I must Sign In first but when I do, the App says "Login Failed"

i cant login to Veryfitpro at this time and i dont know why..i was logged in before

I have a VeryFit watch for swimming laps and for swim time. Up until the recent upgrade I could set the pool distance at 25m. Pools are usually 25 or 50 m. The upgrade removed the 25m pool size (now only goes down to 45 m) making the watch useless for measuring the swim distance of 40 laps times 25m. Why did you do that? it makes the watch useless. Please on next upgrade put the 25 m pool distance back in.

When I try to connect my very fit pro with my very fit app it says that I have no account

I don’t see my steps on my watch
Why?
How do I fix this?

I was told this app was FREE. It's NOT. So now I need to return my purchased watch.. Tell me how. I am sick and tired of these games.

My watch not on.

This isn't a complaint but a question. How do you use the find my phone feature?

Can veryfit watches be repaired?

Ik wil veryfitpro opnieuw installeren maar dat lukt niet op mijn galaxcy A50 Wordt steeds verwezen naar veryfit en die wil ik niet. Graag uw support zodat ik veryfitpro kan installeren. Bedankt

Can’t pair the device to my phone

I need help

I can't sync my fitbit with the app on my phone

Since update it will not connect at all, so loosing all my data. Please advise

Hello I need a replacement band for my VeryFitPro BGTR030 I am having difficulty finding one for this model

My watch is not getting connected to the app

For some reason all my calories did not reset for the new day this is the updated app iam using

Veryfitpro was updated and wants to send verification email, it never sends.
I check the email address its correct.
What can I do I have had veryfitpro for several years, I like it very much.
Thank you for your help

I have been trying to reach you for days to help me connect my new watch

Hi. I cannot pair my device to my phone. I have tried all your suggestions. I unpaired as a last resort thinking maybe turning off the phone and resetting the watch would help but my the app will not pair with it. Blue tooth picks it up and acknowledges the watch but the app will not pair with it. It did not pair prior. I don’t know what else to do. Daylight savings happened, as a nurse I look at my watch constantly and it’s driving my nuts. Please let me know if you can help. Thank you.

When daylight savings times happened my VeryFitPro won’t sync.

I just updated to the new app for the watch and now at midnight everynight for the past 6 days it resets my total steps for the WEEK to zero instead of keeping the weekly total.

Hi there,
I don't think my watch is correct.
I have done 14k and it says I gave burned 1394 calories, no way that is right. Had a quick Google, more like 600.
Also I was wanting to use this with my well being app, but it doesn't support it. Will it be supported in the future? Thanks

I am unable to pair my veryfitpro to my phone

Hi, this isn’t a complaint, just not sure how to contact via the app, hopefully this is going to the right app of VeryFitPro, just wanted to ask will you be merging with a third party app of MyFitnessPal, as it would be great cause the wrist watch tracks the correct steps whereas I don’t always have my phone so it never syncs. I have contacted myfitnesspal and they did say they would love to integrate with you guys! Hopefully this is a good idea and happens soon! love the product and app!

Hi my very fit watch has broken and won’t charge. How do I get a replacement or repair? Yours Isobel Fleming

I have lost my charger. How. do I get a another one

My watch will not charge I have tried a different block but still will not charge It is ID205U very Fit pro

I have the watch and all but the watch crashed and isn’t showing my correct steps, how can I sync it to my phone to show the steps on my food

How can I fix the back of my very fit pro watch?

Dear sir/madam,

I had a question about my VeryFitPro. I have my VeryFitPro for about a year right now. But unfortunately the wristband is totally discolored. I had the pink one, but the wristband is almost white/yellow. It looks very gross. What can I do about this?

I'm hoping for a quick response.

Greetings,
Anne.

I purchased my watch May 02, 2022(second watch) and have not had any problems until now. The green sensor light on the back will not turn off. I have tried restarting and rebooting the watch and it is still on. It is killing the battery!! I have look up other troubleshooting tips and nothing is working.

I had a veryfitpro that broke. I ordered a new one. I can get Bluetooth to join it.

I'm unable to open the app on my phone. I've used it previously but now it just locks up and when I uninstall it and reinstall it does the same thing

I have orderd a watch in April and it worked very well, it still does only it doesn’t log my hartrate anymore.
It isn’t broken it just stopped doing that. What can I or you do to fix it?

Greetings,
Anne-Jasmijn Keuning

Device won't pair. App pairs OK with older product but not with new one

I purchased a Yamay smartwatch SW023. I cannot get the call alert to work. I have followed all your troublshooting, but still cannot get a call. notification. I have a I phone 12 Plus. My Veryfitpro has ID 205U. Firmware version V32.

I can't not sync up to my fitness tracker

The first very fit pro my husband lasted about 18 months then came apart while charging. We bought a second Verdi toro in June 2022 and it just fell apart while pulling it apart to charge. This seems very poorly designed to get to the port to charge. This one lasted 3 months what is your company’s response to this?

I have an older Lintelek model - and a newer VeryFit Smart Band Model ID115 given as a Christmas present last year. I have only now come to use the new model - but neither will charge. When I plug into USB Post a red light comes on - but neither will start up automatically. Even after several hours there is no display.

I have lost my straps for the veryfit where can I get some new one from

You have the wrong email address on file for me (mlarenkm42@redacted). Please correct to: mclarenkm42@redacted

I can see a call come through on my watch, how do you answer it

Cancel subscription,lost my job

Cancel my subscription and

Cancel my subscription and

My watch keep disconnecting and wont atay connectd on in synch. I keep trying to synch amd still wont connect

I can’t set up text messages or phone allerts

Würde gern mein Gerät synchronisieren, habe mein Passwort vergessen,was kann ich tun,leider kein Button zum Passwort zurücksetzen in der App vorhanden

My VeryFitPro is not charging. I have tried several USB outlets and still nothing. Help!
And thank you:)

Hi, I would like to know; when the watch is off my wrist; the light continues to blink&stay green and not turn off. When I go to put on the watch ; the watch is dead and I have to recharge it. How do I turn the watch off when I’m not wearing it? There is no directions telling me how to do it.
Thanks for reading and answering my question on this email.MaryJoWalker

I love my watch! I have lost the metal bar adjuster that holds the watch in correct hole on my wrist for size. Is there anyway to get a new one please. Thank you so very much!
Pam Mackin

I cannot complete registration on the app because the activation code is not dropping to my mail.

Hello sir/mam,
I recently bought smartch watch from Amazon and I just received the package.
While checking the watch, I found that the watch is not taking charge from the charger and the display did not work either.
I could not see it lightening. I tried for multiple times and also by looking it’s pocket guide manual.
I am just informing you because I did not want to give negative feedback and rating of it in amazon because it will negatively impact your customer.
I hope we could fixed the solution as soon as possible between us.
I can also mail the watch to you directly.

How can I increase the brightness of Time, Data Mode ,etc. I can not read anything on this watch
when I'm outside.

Re: Veryfitpro ACT206 Watch Strap - URGENT

TO WHOM IT MAY CONCERN

Dear Sirs,

I am having trouble getting the item above, and wondered if you could recommend a retailer who sells this item near to me in the UK (B8 1RB0, or perhaps and alternative compatible smart watch strap that I could use on my Veryfitpro ACT 206 watch.

I love my watch, as it is of a sleek and slim design.

It does everything I could need, and it is quite light to wear.

I do not want to replace the watch itself, just the strap as the strap has split in several places, but not quite broken yet.

I have already tried alternative smart watch straps, but they have all been too wide, and with the wrong watch connections on the straps.

Any help you could give me regarding this matter would be much appreciated,

Thanking you in anticipation,

Kindest regards,

T. Owen. Ms.

Hi

I’ve had the “very fit pro “app for ages no issues with the app or my watch.

I updated the app to the new one which is the “very fit “ app and now I can’t see my calories burnt on the app at all. They are not being displayed even tho on the preview on the App Store you can see them I can’t.

And all of a sudden my watch is counting my calories at a ridiculous rate.
The calories burnt are not accurate it is saying I burn 1500 calories yesterday which is incorrect it is saying I’ve burn calories when I’ve hardly done any exercises.

I’ve never had This issue untill I updated to the new app I do not like the new app at all and now can no longer get on the old app.

Please can you help me I need my watch back to how it was before with accurate calories being counted

Sent from my iPhone

My Veryfitpro no longer charges. I have tried multiple USB ports. Only 8 months old

App not working on Samsung cell phone after uninstalling and reinstalling

How do I recover a day of lost data?

I have problems down loading the app to my samsung galixy pro 2 . I had no problem puting it on my phone but i am not connected to my emails on my phone so in order to connect my veryfit pro to my google fit i need it on my tsblet. It says it is uncompatible

Hi,

I have lost my watch charger and finding it difficult to purchase (find) another.
Can you advise where I can get another one from
Thanks

I just need a new band. One side split so I can wear my devise. I have a very fit pro

Trying to sync the ID205L and somehow I think I put in jrow4471@redacted instead of jrow4471-1@redacted and now I can't find a way to correct it to complete the hook up. Help!!!

I have an older one id 2ahftid115pushr. My band is coming apart. Where can I get a replacement band. And what size. My screen is fly across not curved edges.

I have an older one id 2ahftid115

Have purchased 2 of the Hear rate monitoring Fitness trackers in the last 6 months. The charge port has broken on both of them. How can I get a replacement or it fixed.

Bonjour mon mari vient d acheter une montre connecté et elle s applique avec veryfitpro. On arrive pas a mettre le français. Merci pour votre réponse

My tracker reads 101 steps but my independent tracker says 185 please fix this problem

Hello,

I accidentally removed the VeryFitPro app's account access to my Google Fit account. Now it no longer shares data with Google fit. I contacted Google customer support and they recommended that I reach out to you for assistance with restoring access to Google fit. Can you please assist me with this?

Thank you!

My steps are not accurately being registered

I have got a watch for my daughter who is 9 a couple of years ago and I have just bought one for my son who is 6. How do I get both watches to work on my app as they don't have the ability to have a app each! They want to challenge each other to see who does the most steps etc. how do I get both phones to work on the app please?

Hi I’ve lost my watch, is there a way to track it so I can find it?

Why doesn't my veryfitpro app have an activity function under more