Published by Smart Wearable Devices on Mar 12, 2024

Report an issue with VeryFit.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with VeryFit?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smart Wearable Devices to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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VeryFit Customer Insights

1. I'm still getting to understand the device but; Pros: battery life is great& basic tracking works, sleep tracking is accurate unless BT drops, there are quite a few watch faces but many are the same template ¹just different colors.

2. Returning my device, deleting the app and getting a fitbit.Nothing is more discouraging than walking and meeting your goals only to get home and watch the miles go backwards and speed changing, saying you went slower, before you are able to stop the tracking and enter it.

3. All in all needs some improving.Lot of information packed into a watch! On HEALTH DATA page, it only gives distance readout in Kilometers, even after setting the default to miles in settings.

4. honestly that stress one is more pseudoscience.Giving 4/5 stars 🌟 only because I do love the watch & the app is nice to have but you can only walk about 6 foot from your phone or the app will disconnect & you have to manually reconnect it.

5. One problem with sleep monitoring, if you get up in the middle of the night and don't go back to sleep right away, it will not recognize any sleep after the awakening, it just generates a lower relaxation number.Getting accurate distance data is impossible.

6. This is a serious software feature design flaw issue in my opinion.My second watch stopped working after only only three months.

7. When the watchband broke, I got a new watch for the new features, like tracking swimming.

8. The first watch I bought lasted over two years, and it is still working.

9. I am not able to alter any settings or even sync the device to see my data.

10. That has stopped, but I now get a message that the watch checksum is incorrect.

11. Watch faces are limited, and no way to build your own except for the 3 you can put photos behind.

Steps to Troubleshoot & Fix VeryFit Issues

1. Fix VeryFit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart VeryFit: Restarting the app will resolve most errors.
  2. Update the VeryFit App. Here is how:
    1. On Android goto PlayStore » Search for "VeryFit" » Open VeryFit » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VeryFit » click "UPDATE".
  3. Clear VeryFit app cache: Clearing cached data will force your app to retrieve the latest data directly from VeryFit servers.
    1. On Android, goto Settings » Apps » Select "VeryFit" » click Storage » click "Clear Cache".
  4. Check VeryFit app permissions. If any of these permissions required to use your device's features are disenabled, VeryFit might not work.
  5. Uninstall and reinstall VeryFit. If nothing else has worked, completely uninstall VeryFit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing VeryFit not working


2. Fix VeryFit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make VeryFit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to VeryFit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, VeryFit may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • App keeps saying no network. Got wifi got bluetooth

    — by MartinMcCormacl 1 month ago

  • Good evening, my veryfit app is not working, it says there is a network problem. I have tried reinstalling the app and resetting my password but neither worked. My IDW17 Watch is working fine despite this.

    — by James North 1 month ago

  • Annoyingly I have to keep logging in. I forgot my password. Network isn’t working. Have been trying for 2 days. When a code arrived and I use it straight away, I get a message that it has already expired. Have tried so many times. It’s so so annoying. Now your network is not working again! What can I do? Code doesn’t work, network doesn’t work????!!!!

    — by Caroline Merriam Brügge 1 month ago

  • For the past 2 days your app won’t connect to my watch. It also won’t let me register a new account. Constantly says network unavailable! I will be returning my watch back to Amazon as it’s not fit for purpose

    — by Deborah Lillis 1 month ago

  • I set up the app to my smart watch but then the app logged out and I can no longer get access. I have deleted, re installed both the watch and the app and still no access

    — by David Hepworth 1 month ago

  • Hi I’m trying to login but keep getting message no network

    — by Halil cengiz 1 month ago

  • Hi I am having problems logging into my app

    — by Amanda Clancy 1 month ago

  • My calorie count has stopped working on my phone ID 208

    — by Irene Lovesey 1 month ago

  • This is not a complaint I need help.
    Firstly I want to delete all data and start my VeryFit again. How do I do this?
    Secondly. Login in it says no account exists. Register and it says account exists. I need help please thank you

    — by Rachel Stone 3 months ago

  • Received a TOOBUR watch for gift..downloaded Veryfit app to my android Motorola Stylus phone. My problem on your app linking into the Alexa. I have Amazon called them they tried several options even reset my email passwords several time. Still was not able to link in even spoke with an Alexa rep he was not able to help. Needing help using my smart watch..

    — by Angela 3 months ago

  • Hi,
    I bought a Kuura+WS smartwatch for my son who has a Oneplus nord ce 3 phone. We have tried to establish a bluetooth connection with the Veryfit app but it just doesn't seem to work. Every time we try to connect the watch seems to restart and then gives a message to "install the veryfit app" - which is naturally already installed. We have tried this several times but nothing seems to work. Any ideas on how to get the connection working? Are there other apps or settings that might prevent the bluetooth connection from working?

    Thanks in advance,
    Johanna

    — by Johanna Koskimies 3 months ago

  • Have tried 8 times to reset password and will not let me. Don't know how I got logged out.

    — by Gregoory 3 months ago

  • I am unable to log into my account. Password not recognized. Verification code does not work. Unable to connect. Please advise status of Application.

    — by Jerry Yoder 3 months ago

  • I just received a watch for Christmas. The app continues to tell me “Veryfit is not supported such devices.” I’m out of ideas on how to resolve this myself. Thank you.

    — by Megan Dixon 3 months ago

  • I am having an issue with logging into my account with the app. It keeps saying account or password is incorrect. I know the email address and I know my password as it has finally let me reset it a few times today. How do I go about logging into my account?

    — by Mike Zamiska 3 months ago

  • Bound successfully verification failed and calls don't work

    — by Jon Wimble 3 months ago

  • I'm not be able to register to Veryfit app to use my smartwatch. Anytime a message error such as "request failed please try again" appears. I try to restart phone and app but nothing changed. Model ID208 Plus, Mac F4-05-E0-48-2D-61.

    — by Marianna 3 months ago

  • I am unable to make an account on the app, it tells me there is no network connection when trying to register the account as well as some other features on the app won’t load correctly. I am 100% sure my internet is not the problem and have already tested this

    — by Thomas Wakelin 3 months ago

  • This watch is giving me inaccurate sleep analysis.

    — by Mary Higgins 4 months ago

  • Is the app working??

    — by Cesar 5 months ago

  • hi
    I bought
    Ordered on October 9, 2023 Order# 702-7863826-3997067
    Brand VRPEFIT
    Model name ID208BT
    Style Modern
    Colour Burgundy Red
    I need the Warranty Service because the smart watch is not working I just received one month but Very Fit doesn’t work right.
    i need the warranty.

    — by ANA MARIA 5 months ago

  • Just started getting this "Enable Bluetooth permissions" and I try to enable but it keeps coming up. Now when I look at sleep date, I get 12/3/2022 instead of last nite 12/6/2022. HELP? If you can call me (614) 476-9352 would appreciate it

    — by DAVID CHIJNER 1 year ago

  • I have a watch and use your app. I have been made to do an update but every time it starts it says I must restart the update. It then gets to the point where the update bar begins and then does not start any progress again. I understand it may take a while to update, but when it keeps restarting and then not showing any progress it makes me restart it and the whole thing begins again.

    — by Jamie Mario Howell 1 year ago

  • Your app will not download to my Android phone. I can download any other app but cannot download the VeryFit app. I purchased the ID207 Octandra Go Smart Watch but have not been able to get passed the QR Code because I cannot download your app. Why?

    — by Donald Olson 1 year ago

  • So every time I try to verify on the app it says no network found I did this on phone app and WiFi both say it and I am wondering what is going on I’d like to verify so I can keep records of all my health stuff

    — by William Miller 1 year ago

  • Not able to set my watch I don't receive the code to enter to set the account

    — by Marina D Morrey 1 year ago

  • When my watch is fully charged, it sometimes drops to about 20% within a day or to.!! Why is this, it is very annoying

    — by brian chapman 1 year ago

  • Beste
    Mijn app veryfit werkt niet meer heb die al paar keer gewist en terug gedownload, maar krijg wit beeld gaat niet meer open
    Wat kan ik doen want kan mijn horloge ook niet meer gebruiken
    Mvg madalena

    — by Hai madalena 1 year ago

  • Hello,

    I've purchased the CT2 Pro2 and none of the data from the watch is syncing into that part on the app... can you please help? Thank you

    — by Melissa Malone 1 year ago

  • I purchased a YAMAY smart watch on 6/25/21 on Amazon, order # 114-0531611-7385810. I originally registered with the VeryFit app with email igrokspock@redacted. I need to change my email address to margod0326@redacted since the original user name no longer exists.
    I haven't used the app in many months and have forgotten my original password.
    I wanted to update my watch today because it's time reading is off by six minutes. I uninstalled and then reinstalled the VeryFit app on my Android phone, hoping I'd be able to set up a new account with my current email address. But the app is asking for my password; in order to retrieve it they want to sent a verification code to my original registered email, igrokspock@redacted, which I no longer have!
    How do I change my email address with the VeryFit app so I can reset my password and actually use the app?
    I tried registering anew on this site using email margod0326@redacted with a new password. But when I tried to sign in to the app using them it said the account does not exist.
    If my watch was keeping the correct time none of this would be necessary. But I need to update my watch with the app in order to get the correct time to display on my watch....
    So may I please change my email address and password?
    Thank you for your help,
    Margo Dodd

    — by Margo Dodd 1 year ago

  • Good morning !

    My name is Analisa Emanuele I purchased one of your watches a while ago. On a different Amazon account and recently I moved into a new place and lost the charger for the watch. I can show you proof of purchase by showing you the watch itself. I am just wondering if there is a way I can receive another charger for the watch as the other one is gone .

    Thank you !

    — by Analisa Emanuele 1 year ago

  • I bought your watch from amazon, having trouble connecting to your veryfit app. keep geeting a error

    — by kathy morse 1 year ago

  • Cannot get email verified. Receiving and entering code but it won't take it.

    — by Rebecca McGinty 1 year ago

  • This is not a complaint because my device (ID115 PLUS HR) is working well but a request to find out if I can replace one of the straps. The side without the electrical contact has broken so I can no longer wear my watch. Can you supply a replacement? I'm happy to pay for it! My details are: Tony Withers, 86 Burlington Place, Eastern Esplanade, Margate Kent CT9 2FF, United Kingdom. I have no details of when or where I purchased the item which was a gift.. Thanks

    — by Tony Withers 1 year ago

  • I have purchased a GT band because I have a medical condition and need to monitor SpO . Is this optimistic as it reads high 98 then drops to something realistic and sometimes is unable to give reading?

    — by James Tuffin 2 years ago

  • All my data is erased

    — by Yash Agarwal 2 years ago

  • Bonjour Monsieur Madame
    Je possède une montre acheté sur Amazon willfui fitness tracter
    Et je marché avec un club et je n’obtient pas le même nombre de km avec les autres pers qui possèdent aussi une montre j’ai environ 1 km de moins et pourtant j’ai parfaitement bien réglé ma montre, pouvez vous m’aider?

    — by Rodier 2 years ago

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