Contact VeryFitPro Customer Service

I keep getting a message about enter my credentials from my email but there's no email sent to me. How do I get this off? Thanks

I don’t have a complaint I broke my charger part in Fitbit can u fix it

My VeryFitPro pro has broken
The pin has come out where you attach the strap to the actual face can I send it back for a replacement many thanks
Heather Lewars

I cannot get my VeryFit Pro to set up. I cannot set the time or other functions and I have installed the app.

My YAMAY watch will not sync with VeryFitPro.

I installed Strava linked it in the third party programs but did not like it.
Can't seem to remove Strava from list even though it is no longer on my phone, however like google fit but it does not show it in the third party programs
Have tried updates and reboots to no effect??
any ideas

I don't know if i got the wrong watch or not but when I recieve messages it is not letting me respond back on it and i need help with doing that

My daughter gave me a Veryfit pro for Christmas. It stop working 3 weeks ago. I love my watch now it doesn’t work anymore. I’m 68 and my daughter told me to email the company because she can’t fit it. The screen with not light up anymore. It have no reason not to work.
Thank You, Julia Rhea

My charger is not working. I need a new charger. How do I another one?

My watch will not turn on. I plugged the USB in and charged it, but it still won’t turn on, so I can’t bind it. I want to return it.

Have just had to buy a new watch and want to add it to my VeryFitPro app without losing all my data for the last 2 years. As soon as I bind new watch all data disappears . Thanks

On my veryfitpro watch does not want to work anymore when I have it on it's just a blank screen and when I turn it off it's black and white lines across the screen not sure what is happening

I cannot charge my Fitbit properly no matter how many times I try. I do what the instructions say and it stays at 37%

Can you please rest time to central time zone(Nashville) and date to. Thanks

I received a Very Fit Pro as a gift and having trouble pairing it with my phone as welling as setting up the device and the time and I need help. Could someone please contact me? 702 8348018

My band won't display the weather.

I have recently bought a watch from you and can't it to show incoming phone calls or vibrate on my wrist.

I got my watch and charged it after receiving it. I went on vacation and did not have access to a charger so it died. When I got home I charged it for like 5 hours and it still does not turn on.

I have no data showing on the app - 0
Steps, no sleep etc even though I’ve paired the devices & the watch shows the steps etc

I downloaded app, paired watch with android phone. The date and time did not update and I don't see where I can update it

Won't sync

I haven't used the watch for a while but when I charged it and bind with the phone app it still works but the screen on the watch isn't working but it still binds with the app and vibrating

I just got my Very Fit Pro and the strap seems to have already stretched from being removed for charging. Is it possible to get a new strap since several times it has come apart while I was wearing it.

Why is there no Swimming activity to record on the app or any Aerobics? Can swimming be added!

Mein fitness Armband ist kaputt und ich kann deshalb keine Fitness daten mehr aufzeichnen hilfe, hilfe!!! Ich bin im Urlaub Südtirol und habe keine Idee was ich tun kann???. Dies ist schon der 2.hilferuf und es kommt keine Antwort von Ihnen. Gr. Marlene Münch

Can not log in on new cell phone

Distance is inaccurate. I ran 13 laps on a 1/4 mile track to check it and it only registered 2.6 miles. I run a 5k (3.2 miles, measured on Google Earth) every morning and it only registers 2.8 miles. Is there any way to correct the calculation/ measurement?

I am only able to see that I have "new messages" but I am unable to read them. Is that normal, because that's not the impression I got from the product description and the manual?????

My very fit pro one watch kept showing a wrench 🔧 symbol and -2 yesterday. Today it won't work at all even after charging and resynching attempts. Please help

Good morning
I am contacting you in relation to a Fitbit that was purchased for me as a present last June. Unfortunately, when I tried to charge the Fitbit this week, the little section with the USB has broken off despite me pulling it out of the strap in the same way as per the instructions. I do have photos to share with you if you have a direct email address but I am no longer able to use it as it cannot be charged. I am wondering that as a gesture of goodwill you would send me out a replacement part as it is less than 12 months old. Unfortunately, I don't have any receipts as it was a present

Good morning
I am contacting you in relation to a Fitbit that was purchased for me as a present last June. I have thoroughly enjoyed using it and persuaded family and friends to get one themselves.
Unfortunately, when I tried to charge the Fitbit this week, the little section with the USB has broken off despite me pulling it out of the strap in the same way as per the instructions. I do have photos to share with you if you have a direct email address but I am no longer able to use it as it cannot be charged. I am wondering that as a gesture of goodwill you would send me out a replacement part as it is less than 12 months old. Unfortunately, I don't have any receipts as it was a present
I look forward to hearing from you
Paul

Bonjour
j'ai l'application fitcloudpro mais je ne reçois pas toute mes notification sur la montre il y a même des fois je reçois d'une personne mais pas d'une autre

I have one of your watches and the little peice that holds the bands have broke and I have a warenty on it how do I fix this peiece

Purchased in Jan 2021, The plastic piece came of & I can't charge the device. Is it still under warranty or can I get a replacement piece. Thanks

Hi my son got this watch for his birthday yesterday and we are having trouble with it. As far as we know it's charged but it won't turn on, it flashes green in some USB ports but not all, Bluetooth is on we have the app and tried pairing ect but nothing seems to work?? Can you send me a phone number so I can talk to you directly please. Its just completely black screen. Is this faulty?

my veryfitpro ID 205L had its screen go blank and will not respond no matter what I do. Please advise.

My watch is not recording my steps correctly, how do I fix it?

Hi, the app on my mobile shows as though I have a message waiting by having a "1" symbol. I can't get rid of it. Why is it there?

My watch broke at wrist strap to watch. Plastic broke where pin hooks in.

Hi, can you please send me instructions to connect my ID205L watch to Strava so it shows my readings and my route. Strava is showing the numerical data, but not the map of my route. It's not showing any maps whatsoever. Hope you can help as I have been struggling with this for weeks and returned 3 watches thinking it was them which were faulty. I'm sure it's because I don't know how to set it up. Operator error. I just need an expert to help me. Thanks in advance. Alex

i have the YAMY watch with your very fit pro app- I LOVE it a friend bought if for me BUT I am having problems all of a sudden- have to chatrge it 2x a day wont scroll down for me to see info only sideways and that isnt working correctly either.Just charged it and it said 100% took the phone off charge put it on and it says only 40%[-how can i correct all of these issues- have deleted and re put app on- it aslo defaults to jan 6th with 50% charge- I am at my wits end trying to figure out the problem- should this watch be connected to BLUETOOTH-PLEASE HELP really cant afford to buy a new watch-this was a gift!

Why do you need my credit card info if the app is free? Thank you.

Cannot pair my Lamax BFit PRO2 with this app. Please help

Smart watch pr wallpaper set krna h

Hallo guten Abend meine Veryfitpro Model ID205L funktioniert seit dem letzten Update nicht mehr heißt lässt sich nicht mehr starten.
Was kann ich tun.?

Mit freundlichen Grüßen

Claudia Bellmann

Got my tracker in Jan for a Christmas present.
I love it snd the strap but it has come apart with charging.

My watch's software seems to be going bad over time. Some functions are just breaking. It would be a long list of functions that don't work anymore. Just a couple include: I cannot get to the page with the settings app, multiple apps don't open, swiping sometimes works, sometimes doesn't., and a couple of other issues.

My watch bend is cracked and seperated from watch. Please can you send me new belt with installation instructions

My veryfit pro app dissapeard and I can't get it back.

How do i adjust time to track sleep. I frequently take naps and would like naps included in daily sleep info. Also is there historic info available.

The hear rate is not sinking & my trainer said it is not sinking correctly

je n arrive pas a connecter ma montre pouvez vous me tel pour aide en ligne
mr amalric 0637057557

My watch has lost my steps multiple times now. I would like to be able to enter the data for how much i have walked manually. Is there a way to do that?

I have smartmrf bracelet which has worked in the pass
I had a problem with it and I am trying to reinstall it
I have the instruction manual and I down loaded the app on my android smart phone through Google play store
When I try to open the veryfitpro app it blinks and switches off

Have reset my watch and app several times when finally get connected with Bluetooth it only lasts about an hour then no displays or functions then recharge reset everything again only lasts about a hour would like to keep watch but after 4 days trying to get it to work is a disappointing worked fine first several months

I need the heartbeat tracker to work. If it can’t be fixed, I want a new watch or my money back.

I recently did an update from the app and now my VeryFitPro watch doesn’t register my heartbeat or sleep. I have a heart condition and need to keep track of my heart rate. I wish I would have read the complaints before purchasing. This is the first time I was asked to register. Not sure why. I would appreciate a solution to this problem, soon.

Getting a "Memory Full" notification on watch how do I fix it

I have a id id6535 and a androind phone cannot get it to sync ?????

Re: Status Bar - How can I get the bottom right icon (green when on) to say "on" as it says "off" at all times despite tapping numerous times? What is its purpose?
Thank you.
Linda

I purchased my VeryFitPro in February and Love it, but the plastic piece on the copper connector broke off, so now it won’t stay in the strap or charge.
Is it still under warranty?
Can I get a replacement?

Thanks for your help
- Taylore

bonjour pour 1.2 km marche l 'ppli me dit 618 cal erreur je crois comment corriger cela Merci

The music control on my phone in the app, when I try and turn it on, the whole screen just goes white and glitches out and I need to close the app and go back into it. I've tried a ton of times and it's just not working. Also, there's no weather option in my app in the device area to turn things on... I've tried restarting my phone and unbinding and unsyncing and nothing is working. I've had my watch and app for 3 days

I am being charged for VeryFit and VeryFitPro. Why is that? Please cancel the subscription for VeryFit.

Can you please add Telegram app in SNS Alert

Can you please add telegram app on alert

The lasers that activate my heart rate, blood pressure and my O2 do not come on so I get no info

sleep mode doesn't work. On my first night it worked fine, the following night it had stopped working

I need to send some pictures of my broken watch (that was just purchased in December of 2020), because the piece that the wrist band attaches to snapped off and I’d like them to replace it.

My smartwatch ID205L charged when I received it and now will not charge at all. Cheers. Neil Shepherd

When I end an activity on the app it does not work. The activity summary does not come up on my app and my watch thinks that I am still participating in this activity. Your support on how to resolve this would be much appreciated.

I have ordered a new ID205L watch to replace my much used current one. Will I have to uninstall the app on my phone and start fresh, or can I somehow transfer the data into my new watch? Thanks!

I have just bougjt my watch from Amazon and it arrived on Saturday unfortunately it is nit recording all my steps and calories. I have checked that im weaing it correctly and it has been set up according to the instructions. Can you please advise how i can troubleshoot this problem? I hope to hear from you soon, thank you

Try to open app on phone and says Sorry but Very fit pro is not working. Have deleted and reinstalled. Same issue. How to fix?

couple things. Menstrual cycle is off. It should say day 11 and it says day 2. I confirmed correct in the app.

secondly, it will synq if I do the drag down on the home page but will not synq if I click synq under user. says failed. I tried unbinding and rebinding. I do not want to keep losing my data.

No complaint, just wanted to know if I can sync my very fit fitness tracker with my WW (weight watchers) app? How do I do this! Thanks

THe step counter just stopped-- I am synced to the app and hte batter y is fully charged --

Where could I get a replacement strap

Hi I bought this watch only a few months ago and it already does not work. It will not charge and prior to not working the time started to get behind. Please refund my money. Thank you!

When I go into my device I can find ID152 on my iPhone

I am unable to pair my fitness tracker to app. Need to speak to someone who can help me in fixing it.

How do I get VeryFitPro watch to record miles on an outdoor bike ride?

My steps never synchronized with my active fit and I lost a day of 10000 steps for 4/30/2021.please confirm so i can get credit

my veryfit pro is up to date but only records half the distance all the time
regards eddie

It seems like every Tuesday the app doesn't want to track my sleep patterns even when it is fully charged and I actually get sleep. Please help fix this.

Cannot connect to Bluetooth. Device is fully charged. What’s wrong? Thank you.

I have one of these watches and I don’t know how to set the time on it I would like to speak to a live agent

I have a tracker that won't set to the correct time when sync is performed.
It's always 3 minutes off/running slow. Any suggestions?

I used a veryfit app & smart watch. It is possible to development an app drive mode or anti sleep driving car mode? Is very useful in life? Pls contact me

My watch won’t alert me to any calls or messages. It did for a few weeks then stopped. I have reinstalled the app and tried setting it up all over, but nothing works

very fit pro watch for mothers day 2021 the strap snapped of the strap pin completely broken I was sat down when it just broke I'm not at all happy as I' cant afford two waste £40 on somthing I can't use less 3 months old

download app on my samsung S9 watch, App opens to a orange screen then to a white screen and unable to go any further. Plus unable to correct time on watch.

The application should include sleep during the day as there are many of us who work night shifts

Will not verify nor collect current weather. I have paired, synced. Allowed permissions even rebooted bluetooth and my phone several times.

The option does not appear in the appropriate section as noted

My watch does stay connected to my phone. I have to rebound it every other day which is annoying. What can I do?

Possible faulty watch. No weather data even after following instructions. Reboot, bluetooth restore, following instructions to a tee. I don't know what else to try. I've entertained videos, all troubleshooting is mute.
Still believe there is hiccup in the app or faulty watch. I've uninstalled the and reinstalled still no weather.

Please help ne. No more trouble shooting advise as I've tried everything.

I'll recommend a replacement so I can return this one as I suggest it's faulty.

Thank you
Harry Brinker

This isn’t a complaint it’s more of a question on how to use the app, I thought where it said calories that was the total I burnt in the day but when ive done workouts in the “my day” but do I have to add them up aswell as the calories bit

The app has me waking up every single morning at 9:42. I never wake up that early. I really would like this fixed. It's doing a good job about when I fall asleep. Please help me know how much sleep I am actually getting. Thank you.

I've done as suggested regarding weather not appearing in the designated place.

Device. More and there is no weather option even after resetting bluetooth and even a restart of my phone.

All app permissions have bee granted. I even attempted a sync skill still nothing.

Please help as I really enjoy my new watch

Thank you
Harry

My question is that I can't receive current weather. I have followed the instructions and once I allowed permissions and went to more as instructed there is no weather option.

Please advise

Thank you.
Harry