Published by Smart Wearable Devices on Oct 16, 2024

Report an issue with VeryFitPro.
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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact VeryFitPro image 1 contact VeryFitPro image 2

About VeryFitPro

1. Plenty of personal reminders.

2. Sitting is a great way to keep your health in check and avoid the harmful effects of prolonged sitting.

VeryFitPro Customer Insights

1. It sometimes doesn't record my sleep even though I actually slept.All historical data wiped by binding replacement watch.

2. I teach fitness classes and wanted to at minimum hit pause and play on the watch to control the music from my phone.

3. More options/flexibility re which apps can interact with the connected device would be especially appreciated (interaction between my glucometer monitor app and the watch in particular).

4. It will work for steps still but why wear a watch if you can't yell the time.

5. It used to work great, but now I'm disappointed with the watch.The wristwatch device worked perfectly for me.

6. When I unbound the old device and bound the new one, instead of resetting today's steps to zero, it reset EVERYTHING to zero! I've now lost all my tracking for the last several months because the device only holds 30 days so you have to use the app for history storage.

7. The only downfall, is that the watch disconnects after separating from the phone only a short distance away.

8. I tried to disconnect and reconnect and that didn't work, tried to turn off and on blue tooth, restart my phone, and still won't connect.

9. Good concept though!Worth the money if you don't plan to call or use music.. I guess.. I've never been able to pair the text or call features, no matter what mobile device it's pairs with.

10. Greater flexibility re choice of and switching between associated media & podcast apps would finally allow effective use of that feature.I can't get it to connect to my phone.

11. Very upset.Watch is great, I bought this watch in May of '22 and loved it.

Steps to Troubleshoot & Fix VeryFitPro Issues

1. Fix VeryFitPro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart VeryFitPro: Restarting the app will resolve most errors.
  2. Update the VeryFitPro App. Here is how:
    1. On Android goto PlayStore » Search for "VeryFitPro" » Open VeryFitPro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VeryFitPro » click "UPDATE".
  3. Clear VeryFitPro app cache: Clearing cached data will force your app to retrieve the latest data directly from VeryFitPro servers.
    1. On Android, goto Settings » Apps » Select "VeryFitPro" » click Storage » click "Clear Cache".
  4. Check VeryFitPro app permissions. If any of these permissions required to use your device's features are disenabled, VeryFitPro might not work.
  5. Uninstall and reinstall VeryFitPro. If nothing else has worked, completely uninstall VeryFitPro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing VeryFitPro not working


2. Fix VeryFitPro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make VeryFitPro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to VeryFitPro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, VeryFitPro may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I cannot register on VeryFitPro. It won’t let me in. Please help

    — by Janet Stevenson 2 years ago

  • Cannot get login in. Keep getting error message

    — by Jacqueline c Dixon 2 years ago

  • ich kann mich über die VeryFitPro App weder anmelden noch registrieren. Ich hatte mal ein Konto mit der angegebenen Email Adresse. Da ich mein Password nicht mehr weiss habe ich versucht eins anzufordern aber das geht leider auch nicht. Da mein Telefon aber meine Uhr/Tracker gefunden hat kann es daran nicht liegen. Ich komme nicht weiter. Entweder Sie helfen mir oder die Uhr geht am Montag an Amazon zurück - schon viel zuviel Zeit verloren. Vielen Dank Kirsten

    — by Kirsten Heitfeld 2 years ago

  • Mijn emailadres en wachtwoord worden niet meer herkend

    — by I van Dokkum 2 years ago

  • The app doesn't let me do the Access

    — by Siria 2 years ago

  • My device won't charge. When plugged in it charges for an instant then stops charging.

    — by Judith A O'Neill 2 years ago

  • How do I set my height or stride on the app or fitness device? Do you have a toll free number that I can call?

    — by Barb Wessel 2 years ago

  • Have a verypro fit ONE ID 205 CHARGER CLIPS BROKE Need new charger but the one I ordered has magnets and does not work. My watch has four contact points and the charger end clips on to watch

    — by Bruce Samoville 2 years ago

  • I am trying to order the pink ID205L to replace the one I have bit I will not ship to me here. Please help.

    — by Angela Griffin 2 years ago

  • My watch face is getting very dim. Its about two years old and barely readable. Is it covered by warranty or can I get a free replacement?

    — by Thomas Potter 2 years ago

  • I seem to have multiple accounts and now cannot pair my Walkabout Watch. Can you please remove the data on the app so I can give my phone away

    — by Ally Xipakis 2 years ago

  • After a year of trouble free use, my device will no longer pair with the app.

    — by Kit Daniels 2 years ago

  • device will no longer pair with app

    — by Kit Daniels 2 years ago

  • It does not record my sleep

    — by Arlene Leavitt 2 years ago

  • Can't get the watch to link up so that I can change the time.

    — by sharon d baker-boykin 2 years ago

  • Bonjour.
    A ce jour aucune rectification n à été effectuée sur les tickets du 02/03 à 15h16
    et le ticket du 04/03 à16h18 merci de votre attention M.FRANCOIS

    — by alain francois 2 years ago

  • I've had my veryfit pro for some months now & really love it but recently it has caused a burn on my arm. I can no longer wear it. Any suggestions as to why it would start to burn quite deep to.

    — by Jen nunn 2 years ago

  • I had this VeryFitPro ID152 fitness tracker during New Year 2022 as a gift. I took and off to charge using usb and it is broke off in the band. Where can I send to fix it?

    — by Jessica Yong 2 years ago

  • Is there a recall on my watch

    — by Ervin Hinds 2 years ago

  • My watch shook my wrist and had a 02 sign come up and now won't turn on why is that?

    — by Jay Jay 2 years ago

  • I got this VeryFit pro for birthday in September. I took ban off to charge using the usb and it is broke off in the band. Only had 4 months

    — by Marcia Denoyer 2 years ago

  • Eight white bars appear in the top right corner on the time display screen making it difficult to see the mins

    — by Doug Huber 2 years ago

  • My watch died when I charged it up I lost all my steps

    — by Amanda Shoker 2 years ago

  • I had my information including the VeryFitPro app transferred from my old Apple Iphone to my new Apple ipIphone. The VeryFitPro app shows up on my screen but it does not let me do snything. It says no data even when I hold the phone next yo my VeryFitPro watch. What do I need to do?

    — by Valerie Conway 2 years ago

  • It is not recording my sleep consistently? any way to get a print out of my sleep for a week?

    — by Cathy Daumen 2 years ago

  • My daughter's watch says it is fully charged when it is plugged in and the screen shows up but the screen goes blank as soon as it is unplugged and won't turn on. Any suggestions to fix this? Thank you!

    — by Lisa Harger 2 years ago

  • Eight White horizontal lines along right top half of screen

    — by Lester Fliegel 2 years ago

  • My watch has been stolen can you help me track it location?

    — by Emmanuel Owiredu 2 years ago

  • I want a strap for Yogg Plus

    — by AMIT WARANG 2 years ago

  • I am unable to reset the time on this device, I work for the nhs and they will not permit me to download the app. All the patients have these on the ward

    — by Alice Prior 2 years ago

  • The heart rate on my watch in the application on my phone or not syncing up and it does not record the heart rate throughout the day.

    — by Wes 2 years ago

  • I have an account from which all my achievements have disappeared. Please help

    — by Yash Agarwal 2 years ago

  • Bonjour, comment ajouter le ski alpin et la raquette dans les activités sur ma montre ID205L. Merci

    — by Edith Tremblay 2 years ago

  • I had to get a new watch just before Christmas as the strap broke on my last one. Anyway for some reason this watch constantly register's my resting heart rate at 62bpm. I know this is not the case as I have SVT. The previous watch registered various resting heart rates. Just wondering if you can explain this please?

    — by Shelley cox 2 years ago

  • watch band broken and charger contacts defective. What is warranty arrangement.

    — by Thomas E. Bell 2 years ago

  • I have lost my charger lead. Can I order a new one from your site?

    — by Roger Turner 2 years ago

  • Can not connect watch to app.

    — by Robert Clelland 2 years ago

  • My VeryFitPro is not charging or turning on. I haven't used it in a while and now it is not working. Not sure what to do

    — by Hannah 2 years ago

  • I lost my watch just and cant find it

    — by Dec 2 years ago

  • Je veux me connecter sur les sites de rencontres

    — by Celestine59 3 years ago

  • Had new mobile number fo not know how to input number to sync with veryfit

    — by Pauline Parkes 3 years ago

  • When my watch turns on instead of just date and time it now shows a reindeer as well as time in a smaller font. How can I get back to normal

    — by Potter Orr 3 years ago

  • How do I change the time on new phone?

    — by Nancy Morris 3 years ago

  • How do I change the time on the watch.
    It doesn't measure steps

    — by David Giles 3 years ago

  • I took the strap off to charge my watch and the USB is stuck inside the strap. How do I get it out? Now technically broken ad won't be able to charge it.

    — by Nicola Ker 3 years ago

  • My data as of 11/8 is missing. I love the device and use it to track my steps. Please restore. Thank you.

    — by heather philp 3 years ago

  • Find my phone alert was sent and it wasn’t me.

    — by Jacquelyn Smith 3 years ago

  • Cannot sync with phone Bluetooth. Android

    — by Beth M Woolway 3 years ago

  • I am trying to get a replacement band for my ID 133 color HD. I can not find one any where. Where can I get one or will another one with different numbers fit it?

    — by LeAn Poffenbarger 3 years ago

  • Ich besitze eine Yamay Fitness-Uhr und dazu ein Samsung Galaxy Tab A 8.0 Wi-Fi T380. Nach dem Kauf habe ich die zugehörige Software VeryfitPro installiert und angemeldet. Alles funktionierte wunderbar. Jetzt wurde das Yamay Fitness-Armband plötzlich nicht mehr erkannt. Ich dachte mir, dass eine Neuinstallation helfen würde. Aber das funktioniert nicht. Ich bekomme immer die Meldung, dass die Veryfitpro Software nicht auf meinem Smartphone läuft. Mein Tablet arbeitet mit Android 9. Was kann ich tun, um wieder auf meine Fitness-Uhr zugreifen zu können? (Bluetooth ist aktiviert)

    — by Gisbert Ress 3 years ago

  • I have the ID115U and just rebooted the device because I was having trouble syncing the correct time from my iPhone 12 to my watch. Now I no longer have an option to set alarms. Please help. Thanks!

    — by Heather Olenick 3 years ago

  • My veryfitpro does not seem to be holding a charge

    — by Karen Outhouse 3 years ago

  • I accidentally erase bike activity in the app. I can I have it back? It’s the reason I bought the tracker and now I don’t have it. Please help. Thank you

    — by Giulia Pavan 3 years ago

  • Hi, I have an VeryFitPro account on my iOS and I can't remember the password, when I do a password Reset it sends me a code that is incorrect so I'm unable to login, can you please delete my account or better, change my password so that I can have access to my previous data?
    Thanks
    Dan

    postmaster@redacted
    19 h 21 (il y a 7 minutes)
    à moi

    The code is: 800542 (Effective within 10 minutes)

    — by Daniel 3 years ago

  • I bought this watch & it gives all inaccurate info. It doesn't even tell me if I'm losing the weight.. or hitting my goals..nothing.. it's literally a step counter.. all its good for.. extremely upset over spending $40 on a watch that doesn't work correctly at all.

    — by Amy Miller 3 years ago

  • How do I change the military time mode on my tracker back to normal time ?

    — by Natalie Biafora 3 years ago

  • Want to return this. Cat make it work. Send return info

    — by Roger 3 years ago

  • I would liket to know how I change the time that that the tracker resets each day. Can you tell me how? Jennifer

    — by Jennifer Nangle 3 years ago

  • I synced my old android phone to the cloud. I have just downloaded VeryFitPro app to my new android phone and I want to restore my 2 years data to my new phone. However, the "Sync Now" option on my new phone only "uploads". I do not see my data of 2 years.

    — by Peter Josephs 3 years ago

  • I just purchase the fitness tracker and it will not sync to the app

    — by Tracy 3 years ago

  • My veryfitpro does not track steps accurately. I have reset the device three times and it still won't work. Please tell me how to fix this

    — by Konstantina Koulogiannis 3 years ago

  • I sneezed and my very fit pro broke

    — by Jill 3 years ago

  • I have 12,000 steps and 4.6 miles but -0- calories burned. How can I fix the calorie count? Thanks

    — by Shirley Shepley 3 years ago

  • My watch was amazing for nearly two moths but It’s now gone faulty
    Is there anything you can do ?

    — by Tony 3 years ago

  • Ii bought this watch on july 1st thru Amazon. As of today this watch has stopped working and now wont charge or even come on. How do I get a replacement? This watch is about 6weeks old

    — by Vicki Dunn 3 years ago

  • My watch has stopped giving notifications for calls or text messages. I have checked that bluetooth is on, do not disturb is is off on my tracker, system notifications are on for my iphone, Lock Screen, Notification Center and Show as Bannera are all turned on, show previews is set to always. I have Unbind and bind the watch, I have turned the iphone off and on. I do not know what else to try. Thanks

    — by Susan P 3 years ago

  • I received my VeryFitPro for Christmas. I am trying to charge it and nothing is happening.

    — by Susan Kohlstedt 3 years ago

  • I have had my fitness tracker for a year and it will not charge, so annoying I love it and wear it all the time ( not in water) please can you help me

    — by Elizabeth Newton 3 years ago

  • De app registreert mijn slaap elke nacht vanaf 2:00 uur. Ik draag het horloge ook snachts. Ik ga elke avond naar bed tussen 22:00 en 23:00 dus daar klopt niks van. Hoe kan ik dit goed instellen?

    — by Laurie 3 years ago

  • I am not able to download the application of very fit pro
    Kindly assist me

    — by Shagun Dubey 3 years ago

  • I was charged $39 something from intermediate fast tracker which I canceled and no longer have the app. There is no phone number to call customer service which is bullshit. I want it canceled and mu money refunded.

    — by Catherine Lewis 3 years ago

  • My veryfit Pro is 1 day old screen on watch blank but is receiving notifications I can feel it vibrating what can I do to fix it thank you

    — by Tricia Geraghty 3 years ago

  • I use two different treadmills on a regular basis. Both of the treadmills record similar distance and time, but my very fit pro is always way under what the machines are reading. Today I walked for 33 minutes at 3.3 mphs and covered 1.8 miles. My veryfitpro only recorded 2.7 mphs and 1.55 miles. Is there a way to fix this issue?

    — by Mary Moseberth 3 years ago

  • I am having problems getting my apps. Right now I can’t answer my phone. All the apps is not working

    — by Rose Lutton 3 years ago

  • I had to charge my VeryFit. After it was charged all my activities were erased and the date are time are wrong. I can't figure out how to correct it.

    — by SHARON FEENEY 3 years ago

  • I cannot find a new band for ID 128color Hm. My band is broken

    — by Cynthia Doonan 3 years ago

  • I can't get watch to pair up with phone. Have tried all directions

    — by mary burke 3 years ago

  • It’s not really a complaint but I have been trying to figure out how to disconnect the alarms and set a new alarm without having the app connected to the watch. My son is at camp and unable to connect to any internet and the app is on my phone not near him at all - the alarm is set and going off at a previous time which he no longer wants and he wants to reset his watch to the new alarm
    Time . His old one was set to get up for school and he wants to sleep later now please help!!!

    — by Betsy Sentner 3 years ago

  • J'ai perdu le chargeur de m'a montré veryfitpro one. Comment en acheter un nouvea

    — by VANDEWEEGHE 3 years ago

  • How do I get the ecg feature ? I bought because they say had ecg feature

    — by Morshidah Yoosoff 3 years ago

  • How can I connect discord?

    — by Emile 3 years ago

  • the app stops tracking/recording my bike ride at 45 minutes. mentions something about bluetooth?

    — by Diane Chobot 3 years ago

  • hello, my wife connected her smartwatch with veryfitpro without problem, but i can't connect a 2nd watch because on the app page i have the data of the 1rst watch and i can't get the binding system
    can you help me? thanks

    — by daniel Pons 3 years ago

  • My watch died I charged it and it will not turn on

    — by Kinsey 3 years ago

  • I charged my watched and now it has horizontal lines a third of the way through the screen.

    — by Sharon Pfluger 3 years ago

  • The charger to my VeryFitPro is broken. I just want to get a replacement.

    — by Mary W McNeil 3 years ago

  • Which sport do I use when using my rowing machine

    — by Pauline 3 years ago

  • Hi VeryFitPro
    I bought your fit trackers for my husband and I and the guard that was on my husband's watch has somehow disappeared from the watch band. Could send me a replacement? I still have my guard on my band and I can only think that somehow the guard came apart and fell off. Thanks in advance for your consideration. Judith Johnson, 15669 W. Glenrosa Avenue, Goodyear, AZ 85395

    — by Judith Johnson 3 years ago

  • I cannot seem to access the calorie feature on my watch only the step count and heart rate.

    — by Suzanne R. Herriman 3 years ago

  • Hi, this is not a complaint as I am very happy with the product. The product I purchased last year, ID133 color HR is a really great watch but my problem is the plastic on the clasp/buckle has sadly broken and I am unsure where to buy a replacement watch strap. I looked on Amazon es and it is currently unavailable. Can I buy a replacement strap from you?

    — by Lee Felsing 3 years ago

  • I have two Aikela watches which use your app. Both constantly do my record sleep patterns even after rebooting and even reloading app.

    — by Blu Hopkins 3 years ago

  • Watch does not work. I need to return. Please send the address or issue me a refund. Just brought in April and it does not charge. Very disappointed. Never had to ever happen with my purchasing of a watch.

    — by Connie Salisbury 3 years ago

  • I changed my password but I had to get a new watch and now it won't let me login when I put my email address and password in to sign in.

    — by Rich Cassida 3 years ago

  • I cannot change the clock face on my VeryFitpro. There is no dial setting.

    — by Gwendolyn Fay Lett 3 years ago

  • how do I set my watch to military time?

    — by Barbara Robideau 3 years ago

  • My veryfitpro one 1 is showing out of sync and I am unable to receive any form of data on my phone or watch .I have firmwide upgrade 15.16.20.28.1.

    — by Avril Elaine Thomas 3 years ago

  • Charge my watch last night put the watch nothing comes on the screen.

    — by Edmond Dougherty 3 years ago

  • Sleep tracker either doesn't work at all or only works part of the time. I have unbinded it and rebooted it and hasn't helped at all. Ready to return it.

    — by Catherine Geens H 3 years ago

  • The Sleep function worked the first 2 days that I purchased the Fitbit, then went to a timeframe “12:00AM to 12:00AM” that can’t be measured. Where’s the setting to reset the sleep time? I can’t find I find that.

    — by Tracey Wagner 3 years ago

  • I didn’t even know you guys Existed and one you all took money from my account and I would like my money back 24.95 and that was my government check you guys took money from I am on social security I couldn’t pay a bill because you guys took that

    — by Kalyn Fuller 3 years ago

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