Contact Curb Customer Service

Why should I report an Issue with Curb - Request & Pay for Taxis?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Curb Mobility, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Curb provides millions of rides per year with the tap of a button. - Greater Ride Details: It is now even easier and more accessible to see everything you need to know about your trip, including driver information, ETAs, pick-up/drop-off locations, and full trip routes. - Refreshed New Look: Experience a sleeker interface and imagery with improved navigation.

2. Curb connects to more than 100,000 drivers in nearly every major metro area in the U. S. and is currently available nationwide including New York City, Boston, Philadelphia, Chicago, Los Angeles, San Francisco, Las Vegas, Miami and Washington, DC.

3. A new scrolling capability directs you to ride details even quicker and faster loading times make for an overall enhanced mobile experience. - Exclusive & Personalized Ride Offers: Curb riders now have access to exclusive offers from our ad partners.

4. Simply enter your destination to receive Upfront Pricing** for all available vehicle options, choose your ride, and pay automatically once your trip is complete.

5. Every time you ride with Curb, you’ll ride with a fully licensed, insured driver.

6. Check the app to see what is available in your city. **Upfront Pricing fares are automatically calculated for your trip based on time and distance.

7. These offers are all available within the Curb app, but seamlessly integrated so they don’t distract from your riding journey.

8. Any tip amount is applied at the end of the ride and is not included in the Upfront Pricing fare.

9. Share your personal referral code with friends or have them scan your app QR code to give them $5 off their first ride.

10. Ride your way, choosing from Taxis, Wheelchair-Accessible Vehicles, or the new Select* option.

11. Get live updates on the status of your ride request so you can plan accordingly.

1. It takes a long time to load at times to search for the nearest driver, doesn't send you the receipt for the pay confirmation, which causes conflict with the driver and even shows that you're at a completely different location from where you're actually at.

2. Driver says sometimes the ride just disappears off their device.The app suffers from a bug that occasionally makes it look like there are no taxis available (regardless of what city you are in) and the app claims not to be able to recognize any address.

3. We went 4 blocks! So I get out, start walking back to catch the one at the pickup spot because it looks like the Curb app is still trying to book a cab, even though I pressed cancel twice.

4. Driver dropped us off at a central location in Chicago and the App could not process the payment.

5. Over 5 attempts made to call a cab and every time, the driver changed.

6. I've found it in the past but usually after pressing every annoying button on the the screen multiple timesThe app is a great alternative to Uber, but there are two issues with the app that should be addressed.

7. Works fine for pair and pay but if you're trying to call a taxi (like lyft / uber), it's awful.

8. It pairs me with a driver, and within a minute it goes away and says that there is no ride.

9. Similarly, the other way around is true.AVOID THE APP IN NYC! Curb lies about its "upfront" pricing.

10. If you're going to market yourself with UPFRONT PRICING, include the fees in the quote! I live in Midtown, and there is no shortage of cabs.

11. App doesn't update the cabs location, just shows you its location when they excepted the pickup.

1. Fix Curb Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Curb: Restarting the app will resolve most errors.
2. Update the Curb App. Here is how:
   1. On Android goto PlayStore » Search for "Curb" » Open Curb - Request & Pay for Taxis » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Curb » click "UPDATE".
3. Clear Curb - Request & Pay for Taxis app cache: Clearing cached data will force your app to retrieve the latest data directly from Curb servers.
   1. On Android, goto Settings » Apps » Select "Curb - Request & Pay for Taxis" » click Storage » click "Clear Cache".
4. Check Curb app permissions. If any of these permissions required to use your device's features are disenabled, Curb might not work.
5. Uninstall and reinstall Curb. If nothing else has worked, completely uninstall Curb then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Curb not working

2. Fix Curb Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Curb be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Curb not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Curb may not be able to connect to the Internet when running in the background.