Contact Focal Finder Customer Service

Why should I report an Issue with Focal Finder?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TS Systems to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Useful to explore other f lengths to make composition choices.Just what I needed, I use this app mainly to help me frame in combination with vintage rangefinder cameras which have interchangeable lenses.

2. I'll bump it up to 5* when a 4:5 aspect ratio and automatic rotation for portrait mode is added.Useful app to visualise different lens field of view.

3. I wish I could enter a 35mm equivalent number manually (and persist that setting) rather than dragging a slider, but this works very well already.

4. Just wish that custom aspect ratio is available.

5. Multiple frame lines and ability to change the FoV in which they're embedded.

6. Not sure why this app is rated so lowIt has hung a couple of times, but otherwise works well.

7. I managed to calibrate it and compare with my camera.

8. Quite good for location scouting too.Good app.

9. lensesApp is very laggy on my Note 3.

10. Exactly what I was looking for.

11. A bit disappointed.

1. Fix Focal Finder Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Focal Finder: Restarting the app will resolve most errors.
2. Update the Focal Finder App. Here is how:
   1. On Android goto PlayStore » Search for "Focal Finder" » Open Focal Finder » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Focal Finder » click "UPDATE".
3. Clear Focal Finder app cache: Clearing cached data will force your app to retrieve the latest data directly from Focal Finder servers.
   1. On Android, goto Settings » Apps » Select "Focal Finder" » click Storage » click "Clear Cache".
4. Check Focal Finder app permissions. If any of these permissions required to use your device's features are disenabled, Focal Finder might not work.
5. Uninstall and reinstall Focal Finder. If nothing else has worked, completely uninstall Focal Finder then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Focal Finder not working

2. Fix Focal Finder Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Focal Finder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Focal Finder not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Focal Finder may not be able to connect to the Internet when running in the background.