Published by CX North America Information Services Inc on Oct 31, 2023

Report an issue with CX Carrier Lite.
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Why should I report an Issue with CX Carrier Lite?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of CX North America Information Services Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About CX Carrier Lite

1. The CX North America Carrier Lite driver mobile app is a smartphone app suitable for drivers, carriers, brokers and logistics providers.

2. This app quickly locates and checks the location of drivers who are moving freight. **Carriers, brokers, logistics providers, expeditors and truck drivers can post their locations for automatic alerting, real-time ETA’s and secure messaging to avoid check calls.

3. Receive an order directly to the CX Carrier Lite driver mobile app with full details including; Contact names, shipper/consignee addresses, references, consignment details and any special instructions.

4. Update your dispatchers and customers in real-time on the CX North America Carrier Lite app using our one-tap status update feature.

5. When used in conjunction with CX North America’s web applications, it enables carriers and drivers to share real-time visibility of their vehicles and freight throughout the entire cycle of the shipment.

6. Using the GPS signal in your mobile device, dispatchers can track the location of the freight and this will be displayed on our live maps.

7. Carriers and drivers can get all order info direct to phone, avoid check calls and get paid faster.

8. View the main details needed for an order; shipper and consignee locations and ETA’s.

9. Stay in touch with your dispatch department and co-workers with the built-in instant messenger that works between mobile apps and desktops too!

10. The CX Carrier Lite app is FREE to download and install.

11. Capture, crop, scan and convert PODs and documents and send to dispatch immediately after delivery, even in low light.

CX Carrier Lite Customer Insights

Steps to Troubleshoot & Fix CX Carrier Lite Issues

1. Fix CX Carrier Lite Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CX Carrier Lite: Restarting the app will resolve most errors.
  2. Update the CX Carrier Lite App. Here is how:
    1. On Android goto PlayStore » Search for "CX Carrier Lite" » Open CX Carrier Lite » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CX Carrier Lite » click "UPDATE".
  3. Clear CX Carrier Lite app cache: Clearing cached data will force your app to retrieve the latest data directly from CX Carrier Lite servers.
    1. On Android, goto Settings » Apps » Select "CX Carrier Lite" » click Storage » click "Clear Cache".
  4. Check CX Carrier Lite app permissions. If any of these permissions required to use your device's features are disenabled, CX Carrier Lite might not work.
  5. Uninstall and reinstall CX Carrier Lite. If nothing else has worked, completely uninstall CX Carrier Lite then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CX Carrier Lite not working


2. Fix CX Carrier Lite Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CX Carrier Lite be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CX Carrier Lite not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CX Carrier Lite may not be able to connect to the Internet when running in the background.

Reported Issues