Contact Transamerica Customer Service

Why should I report an Issue with Transamerica?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Transamerica to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Why even bother? A web app would be more functional -though it might not try to harvest other data.Doesn't accept my correct login information.

2. If my small town credit union can get it right, why can't Transamerica?No actual useful features for retirement or wealth management, tries to shove some weird health and goal management stuff down your throat.

3. Drop-down menu for verifying accounts doesn't work, so can't change the method for verification.

4. I use it for my 401(k) and it's ultimately useless for ANYTHING other than seeing my current total balance.

5. A complete waste of time.Doesn't let you delve into your financial transactions or history.

6. i also wish theres is an incentive to do well with google fit or budget for some type of rewardThis app is basically information harvesting garbage.

7. If given the choice would change service providers over inability to handle simple service.its an app thats like mint.

8. After being forced to answer a bunch of questions or at least click through them, you can see your current balance and basic trend graphs.

9. I can sign in to the "old" app just fine, but the "new and improved" app tells me that my information cannot be validated and I need to call them to fix it.

10. i wish they would add all the accounts to get the total for a nice view of everything.

11. If my return is negative I'm not sure I could see that either, I think it just shows a 0% because who wants to see what's actually happening with their money ¯\_(ツ)_/¯Won't let me log in anymore.

1. Fix Transamerica Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Transamerica: Restarting the app will resolve most errors.
2. Update the Transamerica App. Here is how:
   1. On Android goto PlayStore » Search for "Transamerica" » Open Transamerica » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Transamerica » click "UPDATE".
3. Clear Transamerica app cache: Clearing cached data will force your app to retrieve the latest data directly from Transamerica servers.
   1. On Android, goto Settings » Apps » Select "Transamerica" » click Storage » click "Clear Cache".
4. Check Transamerica app permissions. If any of these permissions required to use your device's features are disenabled, Transamerica might not work.
5. Uninstall and reinstall Transamerica. If nothing else has worked, completely uninstall Transamerica then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Transamerica not working

2. Fix Transamerica Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Transamerica be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Transamerica not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Transamerica may not be able to connect to the Internet when running in the background.