Published by TopCashBack on Oct 28, 2024

Report an issue with TopCashback.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with TopCashback: Cash back & Deals?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TopCashBack to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact TopCashback: Cash back & Deals image 1 contact TopCashback: Cash back & Deals image 2

About TopCashback: Cash back & Deals

1. Search or browse hundreds of categories and discover deals from leading brands like eBay, Amazon / Macys, Walmart, Expedia and Adidas. - Get a payout bonus when you get your Cash Back as a Visa Prepaid card, Amazon. com, Gift Card or American Express® Rewards Card. - Boost your earnings by paying out your cash back as gift vouchers via retailers like Amazon, Sephora and Nike. - Receive payout earnings via bank ACH and Paypal. So don’t miss out.

2. Topcashback is the USA’s leading cash back savings app.

3. TopCashback will track your spend and add your cash back straight into your TopCashback account.

4. So why not join 20 million members worldwide and start earning cash back today?

5. Simply sign up, search offers from over 7,000 retailers and make your purchase.

6. Download the app today and get rewarded each time you shop with TopCashback.

TopCashback Customer Insights

1. I've been a member a long time - it shouldn't take that long for cash back to be credited.The app says experience issues all the time so i Uninstal it and re-download it and it works for a few hours and then if I open it again it does the same thing.

2. Customer service says it was fixed, but it is not, and I'm wondering if I will get paid for ANY of these or if I'm just wasting my time on tbis app, when I could be using Rakuten, Coupon Cabin, or Retail Me Not, which have so far been a bazllion times better and more responsive.This is _almost_ a great app.

3. Cash does take awhile from online purchases to become payable and it is hard to tell if it's been tracked sometimes.

4. I also wish they had in-store cashback options... Great App!Most of the time this app on the phone or on your computer does not track your purchases.

5. I will use other apps to save money and be able to cash out alot faster.Best cashback so far, but needs to be app friendly for gift card purchasing for quicker processing.

6. Overall, I'll be sticking with it to see if it improves.Never tracks purchases, and when it does, takes over 3 months.

7. It's frustrating when you make a large purchase (airline tickets, for instance) and it logs you out before you check out and you find out after the fact that it didn't give you credit.I'm unable to even open the app.

8. Most transactions don't become payable until 1.5 months to 4.5 months later, but money is coming back vs.

9. It's great for pre-purchasing gift cards ahead of time and adding them to your merchant apps though.

10. One reason I didn't give 5 stars is because it does take forever for transactions to become payable.

11. Topcashback may offer higher cash back %, but what good does that do if they don't actually pay it to you? So disheartening.

Steps to Troubleshoot & Fix TopCashback Issues

1. Fix TopCashback Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TopCashback: Restarting the app will resolve most errors.
  2. Update the TopCashback App. Here is how:
    1. On Android goto PlayStore » Search for "TopCashback" » Open TopCashback: Cash back & Deals » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TopCashback » click "UPDATE".
  3. Clear TopCashback: Cash back & Deals app cache: Clearing cached data will force your app to retrieve the latest data directly from TopCashback servers.
    1. On Android, goto Settings » Apps » Select "TopCashback: Cash back & Deals" » click Storage » click "Clear Cache".
  4. Check TopCashback app permissions. If any of these permissions required to use your device's features are disenabled, TopCashback might not work.
  5. Uninstall and reinstall TopCashback. If nothing else has worked, completely uninstall TopCashback then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TopCashback not working


2. Fix TopCashback Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TopCashback be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TopCashback not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TopCashback may not be able to connect to the Internet when running in the background.

Reported Issues