Contact TIER Electric scooters Customer Service

Why should I report an Issue with TIER Electric scooters?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tier Mobility GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. TIER electric scooters, bikes and mopeds give you the freedom to explore your city and to get where you need to be in a smart, safe, and sustainable way.

2. With our fleet of shared electric scooters in 100+ cities worldwide, TIER is on a mission to change mobility for good.

3. Our safe and affordable scooters, bikes, and mopeds are fully electric and climate-neutral, allowing you to contribute towards a cleaner, greener, and more sustainable city - all while having fun along the way.

4. TIER is reinventing how we travel within our cities by offering shared electric micro-mobility options as an alternative to traditional forms of urban transport.

5. TIER scooters are conveniently placed in your city to make traveling from A to B hassle-free.

6. Take a TIER electric scooter and choose a sustainable and emission-free way to get around.

7. To rent rather than to buy is how we take back our cities, and TIER mobility is here to help.

8. TIER gives you access to sustainable urban travel.

9. When you’re on the go, it’s better to pay a flat rate and get the most out of your usage! • RIDER PLUS skip the unlock fee on every ride + 300 minutes! • MONTHLY UNLOCKS no unlock fees. Pay only for minutes.

10. Simply rent a TIER e-scooter near you on the map, scan the QR code and go!

11. The TIER mobile app is truly mobile.

1. Sometimes the scooter won't accelerate at all in a regular street, sometimes it won't be possible to end a ride even when parked in a proper parking area (restarting the app seems to fix the issue).What an obsolete joke! This is the worst experience of ebimes I have had.

2. I literally had a ride that was 8:01 and it charged me for 9 minutes.I'm being generous with 3 stars, it's an absolute shame that there is a limit with no rules for parking around the city, it's fit for a month python sketch.

3. Nothing works anymore and now I can't rent a scooter at all Good parking, ride, and pricing, but the way it calculates minutes is terrible.

4. I wasted 15 minutes trying to move to different areas and at the end went to a place where lots of other scooters were parked.

5. Not only can't you park the bike, you can't even cycle it irrespective as to whether you are in the road or in a park! As someone with an injury, chosing to use an electric bike to make a journey shorter and more comfortable, the exact opposite happened.

6. Since you're charged by the minute, these add up to £££ wasted.Awful experience, my wife and i rode the scooters for 10 minutes.

7. If you want to lift it from the street to the sidewalk, forget it.Absolute rubbish! Choose one of the other providers that allow flexibility in parking.

8. Unfortunately, if the parking spot is not directly on a road, it may assume your precise location is on a road nearby, and therefore, not in the parking area.

9. Scooters often on the other side of the road compared to what app shows.

10. Shockingly disappointedRecently introduced a system to determine your "precise location" before you end a ride.

11. The non-working vehicles appear in the app, they can be unlocked and the unlocking fee is charged even if the vehicle was not moved from its initial position.

1. Fix TIER Electric scooters Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TIER Electric scooters: Restarting the app will resolve most errors.
2. Update the TIER Electric scooters App. Here is how:
   1. On Android goto PlayStore » Search for "TIER Electric scooters" » Open TIER Electric scooters » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TIER Electric scooters » click "UPDATE".
3. Clear TIER Electric scooters app cache: Clearing cached data will force your app to retrieve the latest data directly from TIER Electric scooters servers.
   1. On Android, goto Settings » Apps » Select "TIER Electric scooters" » click Storage » click "Clear Cache".
4. Check TIER Electric scooters app permissions. If any of these permissions required to use your device's features are disenabled, TIER Electric scooters might not work.
5. Uninstall and reinstall TIER Electric scooters. If nothing else has worked, completely uninstall TIER Electric scooters then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TIER Electric scooters not working

2. Fix TIER Electric scooters Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TIER Electric scooters be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TIER Electric scooters not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TIER Electric scooters may not be able to connect to the Internet when running in the background.