Contact Veo Customer Service

Why should I report an Issue with Veo - Shared Electric Vehicles?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VeoRide to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Step 1: Find the closest e-scooter, bike, or e-bike. Step 2: Scan to unlock!

2. To finish your ride and stop the fare, just tap the "End Ride" button in the app or push down the lever on the bike lock. We do the rest! Questions about Veo?

3. Download the app, grab a Veo e-scooter, bike, or e-bike and just enjoy the ride.

4. Scan the QR code (or enter the scooter's or bike’s ID number) to unlock it. Enjoy your ride!

5. Step 3: Park in a designated parking zone (shown in the app) when done.

6. Veo makes your daily commute easier and faster.

7. Send an email to hello@veoride. com or visit our website, to see all the places you can Veo today!

1. I'd be fine with a crappy "modern" UI and a random cartoon face on my profile if it at least worked properly, but knowing how things are nowadays I should have seen this coming and expected that they'd update and break something that worked perfectly fine for no reason.

2. I had to go with the good ol reliable Razor!App often will have connectivity issues, and with the electric ride you're charged by the minute.

3. If you have issues, it's non-refundable! Not worth the hassle! Found a vehicle, started the ride but kept loading in the app.

4. You won't be able to use it 75%+ of the time, and you'll find yourself losing a lot of time instead of saving any.The most fun you will have on 2 wheels And perfect for commuting to work, shopping, visiting friends.

5. After an update, I was logged in as what looked like a sample profile for debugging, and the place to input your name doesn't even work after you figure out how to get to your own profile.

6. A downer start to the experience turned out to be pretty great!The new update not only looks horrible, but it doesn't even work.

7. So be careful of this app, especially if you have a budget...Clunky app While using the map, the App is constantly trying to communicate over network which is expected but interrupts the view for a good while and occurs with every touch.

8. I had to push the vehicle in a red zone to end the ride (while its alarm was going off because i was pushing it).

9. I have a monthly membership and it is still trying to charge me per ride.A transit mode is worthless if it's unreliable, and it's called Veo.

10. Plan 15m to get the app initial set up and few min at the end of each ride in case it doesn't cooperate.The software devs need to get their act together.

11. This app could be way better with some optimizations to how/when users are charged.When I created my account, I made sure to turn off the auto reload but they still charged me twice.

1. Fix Veo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Veo: Restarting the app will resolve most errors.
2. Update the Veo App. Here is how:
   1. On Android goto PlayStore » Search for "Veo" » Open Veo - Shared Electric Vehicles » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Veo » click "UPDATE".
3. Clear Veo - Shared Electric Vehicles app cache: Clearing cached data will force your app to retrieve the latest data directly from Veo servers.
   1. On Android, goto Settings » Apps » Select "Veo - Shared Electric Vehicles" » click Storage » click "Clear Cache".
4. Check Veo app permissions. If any of these permissions required to use your device's features are disenabled, Veo might not work.
5. Uninstall and reinstall Veo. If nothing else has worked, completely uninstall Veo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Veo not working

2. Fix Veo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Veo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Veo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Veo may not be able to connect to the Internet when running in the background.