Contact Movo Customer Service

Why should I report an Issue with Movo - Motosharing and electric scooters?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Movo.me to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We literally planned our date around riding these scooters around town! Thank you Movo 😎In the last version on android it gives me an error every time i try to scan a scooter.

2. CheersThese scooters feel unsafe, the brakes feel unreliable they don't really respond like they feel they should, the body and handles of the scooters themselves shake and rattle which feels like it could come apart at anytime while your riding.

3. The whole idea is cool but it was inconvenient and very stressful for me when I couldn't end the trip.Great service but unfortunately lately the app has been sending a lot of push notifications that are very annoying and also, the notification icon is absolutely horrible (is it even possible to make it bigger?).

4. I am not even logged in, still I receive these spam offers at least twice per day.The application is getting worst and worst, takes hell of time for closing the session, don't know what they have changed, but it is pretty clear it wasn't for good.

5. Finishing the trip takes a looooooooooong time, especially when you're trying to run somewhere and can't babysit a scooter.I had to pay more because I lost service and the app has no way to do anything via Bluetooth.

6. Tried to inform move but no way to tell them.Amqzing service! So easy to navigate around the app and way better than Grin- would love to be able to book a ride longer as a paid festure.

7. I've ridden lots of these and I wouldn't recommend other brands are much better and feel safer.Nearly every scooter is broken.

8. Brakes often do not work or a slight type of brake and you have to come to a complete stop before acceleration works again.

9. Everytime you pull up app, it has to render all screens before it shows your active riding session, for example.

10. I rent 1 for ten feet, stop rent another, stop try a third hoping one will work.

11. It gives me this error: End of input at character 0.Got blocked while traveling and sent them multiple emails all day.

1. Fix Movo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Movo: Restarting the app will resolve most errors.
2. Update the Movo App. Here is how:
   1. On Android goto PlayStore » Search for "Movo" » Open Movo - Motosharing and electric scooters » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Movo » click "UPDATE".
3. Clear Movo - Motosharing and electric scooters app cache: Clearing cached data will force your app to retrieve the latest data directly from Movo servers.
   1. On Android, goto Settings » Apps » Select "Movo - Motosharing and electric scooters" » click Storage » click "Clear Cache".
4. Check Movo app permissions. If any of these permissions required to use your device's features are disenabled, Movo might not work.
5. Uninstall and reinstall Movo. If nothing else has worked, completely uninstall Movo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Movo not working

2. Fix Movo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Movo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Movo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Movo may not be able to connect to the Internet when running in the background.