Contact Thrive Market Customer Service

Why should I report an Issue with Thrive Market: Shop Healthy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Thrive Market to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Sometimes the notification take you to the browser version rather than the app, which is annoying.The ability to add items to my order when I realize I'm out and then those items staying in my cart until I'm I'm ready to check out is the best feature! I love the favorites feature as well.

2. It's over 50$ was bummed getting pick up is cheaper.Most of the app is seamless, but when you really need it, to get help with a problem, the *claim your free* button at the bottom of every page, is exactly over where the buttons for *chat* or *call* or even the faqs are.

3. 3/2023 the above was fixed quickly, however the recent update has resulted in an error message every time the status of orders button is opened, so no way to see tracking or deliveryMight be priced competitively on somethings but it came out to almost $9/lb for chicken.

4. There us a good selection of items and you can sort by diet and other filters.I really LOVE Thrive Market (5 stars for sure).

5. The Thrive Market brand products are generally very good, and good prices on most products.

6. Any time I've had an issue with something incorrect/damaged in my box, customer service immediately took care of it (without argument) and resolved the issue by mailing out a replacement or providing a refund.

7. Plus the prices are much cheaper than in the stores!I'm not having any of the technical issues with the app that other reviews mention.

8. I still need to get the transactional notifications about autoship, I just don't need daily push notifications about deals.The prices are uo there.

9. Like the prices are more expensive and I pay a subscription with shipping, not worth it.Ended my 30 day trial today.

10. Notifications are very inconvenient: when you click them, the don't take you to the specific content they mention, so you're left to search around for it (see number 1) 3.

11. Just not worth it for me and being hung up on the first time I call isn't pleasant.

1. Fix Thrive Market Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Thrive Market: Restarting the app will resolve most errors.
2. Update the Thrive Market App. Here is how:
   1. On Android goto PlayStore » Search for "Thrive Market" » Open Thrive Market: Shop Healthy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Thrive Market » click "UPDATE".
3. Clear Thrive Market: Shop Healthy app cache: Clearing cached data will force your app to retrieve the latest data directly from Thrive Market servers.
   1. On Android, goto Settings » Apps » Select "Thrive Market: Shop Healthy" » click Storage » click "Clear Cache".
4. Check Thrive Market app permissions. If any of these permissions required to use your device's features are disenabled, Thrive Market might not work.
5. Uninstall and reinstall Thrive Market. If nothing else has worked, completely uninstall Thrive Market then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Thrive Market not working

2. Fix Thrive Market Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Thrive Market be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Thrive Market not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Thrive Market may not be able to connect to the Internet when running in the background.