Published by North East Texas Credit Union on Mar 1, 2023

Report an issue with NETCU Go.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with NETCU Go?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of North East Texas Credit Union to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact NETCU Go image 1 contact NETCU Go image 2

NETCU Go Customer Insights

1. The transfer to from account feature is very helpful in maintaining adequate funds in billing accounts, daily expences, college age dependants funds accounts as well as transfers to cover emergencies with a debit card use from home or ?I really love the security of this app.

2. .The login is always failing.Super user friendly, I was worried about a hassle or something but it's slicker then 2 eels in a barrel of snot.Like the new features like being able to deposit checks through the app and not have to use the mail or visit in person.

3. Highly recommend!it used to work really well.. but this upgrade doesn't work at all.. Please fix.. the May 23rd update didn't help.. just a new error.. error logging in.. wants to update.. and its the latest update.

4. Friendly staff also happy to help if needed.This app has saved my budget a couple times alerting me by showing my available balance in real time.

5. It shows in real time that variable amount auto pays such as utilities were paid on time and how much was paid.

6. It is very convenient to be able to chat with customer service in an instant(of course during business hours.) The app is very simple to understand.

7. Throws error when trying to update if you dont open it every single day.

8. As with anything there's going to be improvements & adjustments over time to stay caught up with technology.

9. GREAT people work there too.When the app work it is okay.

10. NETCU has done an amazing job offering their members many options to handle day to day banking at home or on the go.

11. Overall I think its a great app for a great bank!🙂It's all good.

Steps to Troubleshoot & Fix NETCU Go Issues

1. Fix NETCU Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart NETCU Go: Restarting the app will resolve most errors.
  2. Update the NETCU Go App. Here is how:
    1. On Android goto PlayStore » Search for "NETCU Go" » Open NETCU Go » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NETCU Go » click "UPDATE".
  3. Clear NETCU Go app cache: Clearing cached data will force your app to retrieve the latest data directly from NETCU Go servers.
    1. On Android, goto Settings » Apps » Select "NETCU Go" » click Storage » click "Clear Cache".
  4. Check NETCU Go app permissions. If any of these permissions required to use your device's features are disenabled, NETCU Go might not work.
  5. Uninstall and reinstall NETCU Go. If nothing else has worked, completely uninstall NETCU Go then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing NETCU Go not working

2. Fix NETCU Go Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make NETCU Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to NETCU Go not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, NETCU Go may not be able to connect to the Internet when running in the background.

Reported Issues