Contact Scout Customer Service

Why should I report an Issue with Scout: Family Location & Maps?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Telenav, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The GPS family tracker provides real-time insights into driving behavior, empowering parents with peace of mind. •By considering multiple safety factors, Scout Maps calculates the safest route to the destination and avoids unpredictable traffic congestion on potentially hazardous routes. • Identify areas needing improvement, from speeding to phone distraction. • Make informed decisions on the road for a safer driving experience. • Get real-time updates on fuel prices at nearby gas stations, allowing for cost-effective and timely refueling decisions.

2. Change gears for a driving experience that puts you in the driver's seat with up-to-the-moment map information from a community of over a million editors, GPS voice navigation and route directions, school zone warnings, and gridlock-avoiding traffic alerts... all of which will save you time, money and minimize accident risk for your entire family.

3. Scout Maps is redefining what it means to drive smarter and safer on the road — with real-time, AI-enhanced safety guidance through live traffic reports, speed limit change alerts, and curated navigation tips.

4. Scout’s GPS family tracker also enables you to share driving safety scores, trip details, and driving events.

5. Scout doubles as a family location tracker, ensuring the safety of your loved ones on the road.

6. Family members will receive notifications for arrivals, departures, and alerts for critical safety events like emergency braking or crash detection.

7. Search for parking easily! • Navigate heavy traffic with ease by accessing real-time traffic reports and live speed updates.

8. Introducing Scout Maps: Your Trusted Co-Pilot, Safety Coach, and Personal Driver Assistant!

9. Keep track of your teen, child’s driving habits and monitor behaviors such as speeding, hard braking, and acceleration.

10. Share your live location and real-time ETA with family members.

11. Find the cheapest fuel at the closest gas station or along the route. • Quickly find parking.

1. The bad (but easily fixable): the map needs more contrast between the streets and blocks, it can be hard to distinguish where the upcoming turns are; "add a stop" is missing; "search along route" feature is missing; search doesn't find some landmarks.I have only once been misled by this app and it was because I made the mistake by putting "street" instead if "road" in the destination.

2. Save some time, and potentially save your own life by going with an alternative GPS app because this one is just plain dangerous and should be removed.The new update is HORRIBLE! I've been using scout for years but I think I'm done.

3. Although certain roads are open with no delays, the app seems to think the road does not go through the whole way, so has me making turns to avoid one small section of the road, & get back onto it about 1/2 mile further down! When I could just go straight thru.

4. I use this when I go on all my business trips, forget the navigation system in the cars, this outshines them all! Wish List: would like to have options for the computer voice, would also like to slow down the speed of the computer voice !The new update is horrible.

5. I noticed that after the update, the distance in which you need to turn down a certain street or to switch lanes on the interstate is not precise...the distance on the map makes it look further than it actually is when it's really closer.

6. Ruined what was a really solid app.Looking for a viable alternative to the awful Google Maps and Scout is SO close.

7. I'm done with scout for now.I have been using Scout for many years, the print is very bold & large enough for driving.

8. That option is no longer there.Why have microprint when a person has to drive a car? Who can see something like that? I need glasses and a magnifying glass, which is just rediculous..Very basic & info does not appear to be updated.

9. Avoid Hwys is turned off in options so the route info is correct but the GPS is getting less intelligent constantly.

10. STILL NO NIGHT MODE!Buggy!! Worked great when I first installed and prefer this over Google Maps.

11. Also, doesn't give me much of a heads up on delays coming up.By far the best navigation app anywhere! I have never had a misdirection or a wrong route or ended up in a field or a lake ever.

1. Fix Scout Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Scout: Restarting the app will resolve most errors.
2. Update the Scout App. Here is how:
   1. On Android goto PlayStore » Search for "Scout" » Open Scout: Family Location & Maps » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Scout » click "UPDATE".
3. Clear Scout: Family Location & Maps app cache: Clearing cached data will force your app to retrieve the latest data directly from Scout servers.
   1. On Android, goto Settings » Apps » Select "Scout: Family Location & Maps" » click Storage » click "Clear Cache".
4. Check Scout app permissions. If any of these permissions required to use your device's features are disenabled, Scout might not work.
5. Uninstall and reinstall Scout. If nothing else has worked, completely uninstall Scout then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Scout not working

2. Fix Scout Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Scout be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Scout not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Scout may not be able to connect to the Internet when running in the background.