Published by Immobilien Scout GmbH on Nov 7, 2024

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Why should I report an Issue with ImmoScout24 - Real Estate?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Immobilien Scout GmbH to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact ImmoScout24 - Real Estate image 1 contact ImmoScout24 - Real Estate image 2

About ImmoScout24 - Real Estate

1. Push messages inform you immediately about the answer. πŸ“ˆ Increase your opportunities: Use all the advantages of MieterPlus for your apartment search & find your new home faster (subject to a fee). πŸ“„ SCHUFA enquiry: Get your SCHUFA credit check in just 3 minutes. πŸ‘€ Create a profile: Introduce yourself with your personal details & provide important documents for a successful flat search. πŸ“¦ Plan your move: Get free moving quotes & save up to 40%. 🏦 Compare financing options: Get non-binding advice and find the best financing offer. ❔ Check your chances: Check the chances of finding your dream property with MieterPlus and KΓ€uferPlus (subject to a fee). πŸ’Ά Use the price atlas and real estate valuation: Get a free valuation of your property. πŸ” Create a listing: Put your property online.

2. Find all flats from WG-Gesucht in our app. πŸ”” Stay informed: Receive push notifications as soon as new adverts are posted online. πŸ“ Create a notepad: Keep track of your search requests & favourites. 🀝 Search together: Share your favourites & find a new home faster. ⏳ Calculate journey time: Calculate the distance to work, daycare or school. πŸ’¬ Get in contact: Communicate directly with providers.

3. Immerse yourself in the world of property. πŸ“ Narrow down your search: Flat or house, to buy or rent? ✏️ Draw your search area: Stay flexible and draw your search area on the map. πŸ”Ž Filter in detail: Use numerous filter options such as size, number of rooms, price.

4. Here you will find adverts from WG-Gesucht, private providers, estate agents and the largest housing associations such as Vonovia, degewo and HOWOGE.

5. With just a few clicks - and from just €0. 🏷️ Find a real estate agent: Benefit from Germany's largest estate agent network and sell at top prices.

6. Apply for the flat or house of your dreams with just a few clicks and save yourself individual searches on Wohnungsswap. de, Vonovia, degewo, HOWOGE or WG-Gesucht. de.

7. ImmoScout24 is Germany's leading platform for real estate: whether it's a flat, house or plot of land.

8. You can also use your own criteria for your apartment search. 🏘️ WG wanted: Filter by number of flatmates or rental period.

9. Whether private or commercial, for rent or for sale - our platform offers access to the world of property.

10. We can help you find an apartment or the house of your dreams.

11. 🏠 ImmoScout24 is Germany's No. 1 real estate portal.

ImmoScout24 Customer Insights

1. Wonder how many people they do this to.All the info is there, but every time you exit an ad for an apartment it takes you back to the top of the results, making the navigation between ads a bit long.I payed money so i can have the benefits... to be able to send messages.

2. 2) a translate feature to translate to any language you want 3) amazing filters which makes it very easy to find exactly what you're looking for.

3. Object's price is not shown at the correct location of the graph and is misleading! Number of new objects in the saved search list doesn't update.

4. Most people looking for housing have tight budgets as is, why charge someone to shop?Horrible rude staff who are not helpful in any way.

5. Would not recommend this as it's only a money making scam exploiting desperate peopleApp supress free profile whenever it's possible.

6. Set up is nice though.Buggy and misleading app! The price graph is not showing the correct data.

7. Everyone just says or replies that the property is not available anymore how soon you apply after getting the notification from the app.

8. Signed up for a 3 month (minimum) subcription because I thought it might be useful.

9. but you wont find a house from this app.Worst experience.

10. Now ImmoScout lawyers are harrassing me to pay for a subscription that I don't want and can't unsubscribe from.

11. So i dont think people should pay here... immowelt / Kleinanzeigen is way way better sadly... 100€+ for nothing.

Steps to Troubleshoot & Fix ImmoScout24 Issues

1. Fix ImmoScout24 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ImmoScout24: Restarting the app will resolve most errors.
  2. Update the ImmoScout24 App. Here is how:
    1. On Android goto PlayStore » Search for "ImmoScout24" » Open ImmoScout24 - Real Estate » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ImmoScout24 » click "UPDATE".
  3. Clear ImmoScout24 - Real Estate app cache: Clearing cached data will force your app to retrieve the latest data directly from ImmoScout24 servers.
    1. On Android, goto Settings » Apps » Select "ImmoScout24 - Real Estate" » click Storage » click "Clear Cache".
  4. Check ImmoScout24 app permissions. If any of these permissions required to use your device's features are disenabled, ImmoScout24 might not work.
  5. Uninstall and reinstall ImmoScout24. If nothing else has worked, completely uninstall ImmoScout24 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ImmoScout24 not working


2. Fix ImmoScout24 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ImmoScout24 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ImmoScout24 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ImmoScout24 may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to cancel the bill and contract, because i do not use it anymore, thanks.

    β€” by Daniela Alves Ferreira 2 years ago

  • I would like to cancel my Plus membership subscription. Despite attempting to cancel it several times, I have been unable to navigate your website and to do so and please ask you to do so at the soonest possible. I hope you are able to do so and await a favourable response from you. Thank you.

    β€” by Archana 2 years ago

  • I want to cancel the bill and contract, because i do not use it anymore, thanks.

    β€” by Elena Ekrami 2 years ago