Contact DS file Customer Service

Why should I report an Issue with DS file?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Synology Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. DS file is ideal to manage files stored on your NAS, upload or download between the NAS and the Android device, or do basic editing tasks.

2. Besides file management, DS file is also a useful tool to do anything from browsing pictures, watching videos or checking work documents when you are on the go.

3. *You must own a Synology NAS to run this app, and be running DSM 6.

4. And always securely with HTTPS support.

1. I really hope that soon SYNOLOGY takes care of the problem and gets a solution.Photo backup doesn't work as I expected it to.

2. So if you are in a directory looking for something, and click into a sub folder, if you go back to the previous directory, it places you in a different location than where you clicked in from, making manual searches nearly impossible in a large directory structure.Doesn't work.

3. Also, the backup function inexplicably requires you to log in, even though you're already logged in, but mostly it just returns an Error/Connection Failed status on the backup, and no amount of resetting or restarting makes a difference.Used to work great, now it's completely broken.

4. The app is useless.I use this app almost daily! One major flaw with photo backup feature; I cannot select DCIM/Camera directory as the source.

5. Also when photo backup worked it couldn't find some of the folders on my phone where my older photos were stored.

6. Photo backup doesn't work at all becuase of this.

7. Even worse, is the part where the automatic photo backup rarely works, at all, and even when it sort of works, it's *never* automatic (have to open app & log in).

8. Now it started to sync up the whole folder from scratch - creating duplicates in the NAS shared folder.I'd like this app a lot more if it didn't have these ridiculous, frustrating failures of logging in.

9. I would like to replace my DROPBOX photo backup with this, but can't because of this issue.

10. All that aside it works very well and is the fastest of all the other ds file access apps.Does exactly what I need it to do.

11. App times out randomly so if you are uploading a large file that will take time, it will xrash and need to restart the upload.

1. Fix DS file Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DS file: Restarting the app will resolve most errors.
2. Update the DS file App. Here is how:
   1. On Android goto PlayStore » Search for "DS file" » Open DS file » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DS file » click "UPDATE".
3. Clear DS file app cache: Clearing cached data will force your app to retrieve the latest data directly from DS file servers.
   1. On Android, goto Settings » Apps » Select "DS file" » click Storage » click "Clear Cache".
4. Check DS file app permissions. If any of these permissions required to use your device's features are disenabled, DS file might not work.
5. Uninstall and reinstall DS file. If nothing else has worked, completely uninstall DS file then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DS file not working

2. Fix DS file Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DS file be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DS file not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DS file may not be able to connect to the Internet when running in the background.