Contact DS audio Customer Service

Why should I report an Issue with DS audio?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Synology Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. DS audio allows you to stream music stored on your DiskStation with your Android device wherever an Internet connection is available.

2. And if you have dedicated stereo speakers at home, DS audio can also become a remote control to stream music to them.

3. Better yet, with the offline mode you can listen to songs stored in the device’s local memory for when no network connection is available.

4. You can browse music by albums, artists, folders or genres, create your own playlists or share them with your friends, and even rate your music!

5. **You must own a Synology NAS to run this app, and be running the latest Audio Station 6. 0.

1. The only thing that's annoying is the app defaults to downloading songs you play, and the disable feature doesn't work.

2. Usually at first launch it works, I can play a song from an artist and it will generally continue to play all songs from that artist or album.

3. It doesn't seem to refresh the music list when I add new songs.Needs attention from the devs.

4. When it works, it's great, but most of the time it doesn't work.

5. 8/2020 update - I downgraded to 4 starts because you can not see music or personal playlists on Android Auto.

6. When it does log in, most of the time it takes forever to find my music...many times it never finds any music.

7. The pause between songs is pretty bad too, even when downloaded, and especially when it's songs meant to transition into each other.It works, lots of room for improvement .

8. It could also do better at reading ahead on the songs you have in your playlist and caching data while your connection is good than waiting till it's bad and leaving you high and dry while it plays catchup.Pretty good.

9. And it either starts by replaying the last song you heard from the very beginning or it forgets completely and goes to the start of the play list.

10. When I exit and re-enter the playlist, the songs reappear and begin to play again.

11. Otherwise, I'm happy with the app.*EDIT* I've been using my DS218+ for over a month now, and DS audio streams my music very easily through this app.

1. Fix DS audio Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DS audio: Restarting the app will resolve most errors.
2. Update the DS audio App. Here is how:
   1. On Android goto PlayStore » Search for "DS audio" » Open DS audio » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DS audio » click "UPDATE".
3. Clear DS audio app cache: Clearing cached data will force your app to retrieve the latest data directly from DS audio servers.
   1. On Android, goto Settings » Apps » Select "DS audio" » click Storage » click "Clear Cache".
4. Check DS audio app permissions. If any of these permissions required to use your device's features are disenabled, DS audio might not work.
5. Uninstall and reinstall DS audio. If nothing else has worked, completely uninstall DS audio then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DS audio not working

2. Fix DS audio Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DS audio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DS audio not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DS audio may not be able to connect to the Internet when running in the background.