Contact BT Cloud Customer Service

Why should I report an Issue with BT Cloud?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BT Group PLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It is stored and hosted within the UK and protected by British and EU privacy laws. • CREATE CUSTOM PHOTO COLLAGES – Do even more with your photos by using the new Slideshows functionality, creating collages and editing your photos directly inside the app To use BT Cloud, you'll need to be residential BT Broadband customer.

2. New features allow you to relive your favourite moments, edit photos and create your own slideshows. • GUARANTEE PRIVACY for all your personal information.

3. It securely backs up and syncs your contacts, photos, videos and documents in one safe place.

4. Access and share your content across operating systems different devices – anytime, anywhere.

5. BT Cloud storage is included as part of your Broadband subscription.

1. I notice when I switch on my external HD where my BT Cloud folder is located, it seems to scan every folder for changes, so with 250Gb now backed up, it takes a long time, even if there are just a few new photos added to one folder (say from my mobile phone).

2. I can't access my files as it's stopped working on the laptop tooBT Cloud works well, though it's not too clever at backing up in-use files, eg Outlook files.

3. I just want access my files on the cloud but seems to be synchronising.

4. Edit: just to confirm the app is up to date and my files are being backed up correctly with no other apparent issuesI can never access my folders when I want to get something.

5. As for sharing folders to a mobile device, dreadful! Very difficult to select and download individual photos and if "Select All" option is used it produces a Zip file but this will fail if there are too many photos.

6. Sadly dreadful!Very useful but some weirdness: clicking the cloud icon top right corner when a backup is needed always says the last completed at "06/01/28 at 9:00am".

7. It ought to take an image of the pst/ost file and back that up but it just seems to want to wait until Outlook shuts down before it attempts a backup, which could be never.

8. I have files which were synced to the cloud and available via the web but not available in the "All Files" section.

9. Doesn't refresh properly; i.e., files are out of date on tablet compared to desktop.

10. It works reasonably well on my ipad, laptop etc (although nowhere near as good as it used to), but I've had to resort to emailing stuff from my phone if I want to use/save it.

11. Overall, very pleased.We have been with BT for quite some years and BT cloud was a good bonus to have.

1. Fix BT Cloud Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BT Cloud: Restarting the app will resolve most errors.
2. Update the BT Cloud App. Here is how:
   1. On Android goto PlayStore » Search for "BT Cloud" » Open BT Cloud » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BT Cloud » click "UPDATE".
3. Clear BT Cloud app cache: Clearing cached data will force your app to retrieve the latest data directly from BT Cloud servers.
   1. On Android, goto Settings » Apps » Select "BT Cloud" » click Storage » click "Clear Cache".
4. Check BT Cloud app permissions. If any of these permissions required to use your device's features are disenabled, BT Cloud might not work.
5. Uninstall and reinstall BT Cloud. If nothing else has worked, completely uninstall BT Cloud then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BT Cloud not working

2. Fix BT Cloud Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BT Cloud be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BT Cloud not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BT Cloud may not be able to connect to the Internet when running in the background.