Contact Symphony Customer Service

Why should I report an Issue with Symphony for BlackBerry?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Symphony Communication Services, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We never trawl your profile or messages for advertising. • Flexible conversations: 1:1, group chats or chat rooms (private or public). • Offline access to your conversations — automatically syncs when you’re back online. • Share pictures, links and files from your phone or any other apps into a conversation. • Invite colleagues, customers, or partners to join your secure and confidential conversations. • Identify communications with users outside your organization via orange highlights. • Open Symphony on desktop to access more features. • Communicate while maintaining corporate security and compliance designed for the most demanding companies, notably financial institutions. • Access a verified global directory of professionals and industry contacts. • Control your Symphony domain, create users, assign features, and automate account management.

2. Already the platform of choice for the financial services industry, Symphony unifies the enterprise workflow to boost productivity in any information-centric business. • Secure your mobile collaborations with true end-to-end encryption; Symphony encrypts your messages on your phone, during transport, and on our servers. • Protect access to your conversations via PIN code. • Work without interruption from third party ads – ever.

3. Powered by a growing and open app ecosystem, and protected with customer-controlled encryption key infrastructure, Symphony’s communications platform increases workflow productivity while maintaining global regulatory compliance.

4. A tailored set of solutions that enable companies to enhance team productivity while maintaining the toughest security and regulatory compliance.

5. Symphony is the cloud-based messaging, voice and collaboration platform that connects markets, organizations and individuals, securely.

6. We are eager to hear your feedback – follow us on Facebook, Twitter, and LinkedIn.

7. This version is specially designed for the BlackBerry Dynamics mobile application platform from Blackberry to offer advanced enterprise security and management features, such as log recording, control for onward file sharing, session management and more.

1. It is painful to keep reinstallingApp does not work! Won't even load to input credentialsAs everyone states, just stuck at authentication since the latest updateVery poor performance with frequent freezing or crashes.

2. Had big hopes for using Symphony at work but the Android app has really let it down!Sync is slow and often missing Messages take forever to send out and receive.

3. I don't even bother trying to use it for writing messages (that just doesn't work anymore).

4. No dark theme.App keeps crashing and can't be launched again unless I reinstall...App does not work.

5. What's going on? This is a known issue with not resolve for 3 yearsIt's broken after the latest release.

6. Seems to be getting slower and slower loading messages.

7. Then it shows authenticating for long time and it doesn't move on to the next steps.

8. I'd uninstall it, but there's currently no alternative for accessing company chat.

9. Tried reinstalling few times, did not helpThe app is working for few hours once installed.

10. You need to Uninstall and reinstall consistently to get to log in.

11. It doesn't show any error.

1. Fix Symphony Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Symphony: Restarting the app will resolve most errors.
2. Update the Symphony App. Here is how:
   1. On Android goto PlayStore » Search for "Symphony" » Open Symphony for BlackBerry » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Symphony » click "UPDATE".
3. Clear Symphony for BlackBerry app cache: Clearing cached data will force your app to retrieve the latest data directly from Symphony servers.
   1. On Android, goto Settings » Apps » Select "Symphony for BlackBerry" » click Storage » click "Clear Cache".
4. Check Symphony app permissions. If any of these permissions required to use your device's features are disenabled, Symphony might not work.
5. Uninstall and reinstall Symphony. If nothing else has worked, completely uninstall Symphony then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Symphony not working

2. Fix Symphony Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Symphony be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Symphony not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Symphony may not be able to connect to the Internet when running in the background.