Contact HR Symphony Customer Service

Why should I report an Issue with HR Symphony®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ALTRES, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Supervisors can approve timesheets & time off requests, view employee information, perform group clock ins/outs, and view team schedules.

2. Employees can also view their own work schedules, punch in/out, and check paid time off (PTO) and 401(k) balances.

3. HR Symphony® gives employees of simplicityHR by ALTRES clients anytime, anywhere access to their timecards, paychecks, and benefits information.

4. Note: Features available to users are defined by their employer’s configuration as well as the user’s security settings.

5. Not all features listed are available to every user.

1. I use an Android-formatted phone that's made in China.

2. Seems to always drag when loading.

1. Fix HR Symphony Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HR Symphony: Restarting the app will resolve most errors.
2. Update the HR Symphony App. Here is how:
   1. On Android goto PlayStore » Search for "HR Symphony" » Open HR Symphony® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HR Symphony » click "UPDATE".
3. Clear HR Symphony® app cache: Clearing cached data will force your app to retrieve the latest data directly from HR Symphony servers.
   1. On Android, goto Settings » Apps » Select "HR Symphony®" » click Storage » click "Clear Cache".
4. Check HR Symphony app permissions. If any of these permissions required to use your device's features are disenabled, HR Symphony might not work.
5. Uninstall and reinstall HR Symphony. If nothing else has worked, completely uninstall HR Symphony then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HR Symphony not working

2. Fix HR Symphony Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HR Symphony be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HR Symphony not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HR Symphony may not be able to connect to the Internet when running in the background.