Contact Swiss Travel Guide Customer Service

Why should I report an Issue with Swiss Travel Guide?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Swiss Travel System AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Looked like no one knew about it and I was just being kicked around.After the latest update the app is now working! (my previous review was negative as the app never loaded) I havent had a chance to really look through it yet hence the 3 stars, but looking forward to playing around with the app and seeing what it can do, so hopefully will be upgrading to 5 stars soon! Thanks Swiss Travel Guide team for fixing the issuesDoes not work.

2. I can't understand why it worked perfectly - for just one day!I don't understand why every single time it pop up "Welcome to Zurich" notification and when I tapped on it, it keep showing Bern highlights and stuffs.

3. Not sure what is the issue or if someone is working to fix itI'm from Thailand, downloaded it to prepare for my Swiss trip.

4. At the shop, they said I need to check at the reception, which again had a long queue.

5. After the first day (when all was well) it won't load the Swiss Maps option at all now.

6. Love the idea, would really appreciate it if it did work.Just doesn't work.

7. It's only showing message - collecting travel statistics- but it's not explained what for.

8. There it's easier to use local vouchers for reductions.I activated the Pilatus cap coupon in special offers.

9. My location (GPS) is on and working fine.

10. I used Galaxy Note 10.The app just doesn't work.

11. At the top reception, after waiting in the queue, they said it's available at the shop.

1. Fix Swiss Travel Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Swiss Travel Guide: Restarting the app will resolve most errors.
2. Update the Swiss Travel Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Swiss Travel Guide" » Open Swiss Travel Guide » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Swiss Travel Guide » click "UPDATE".
3. Clear Swiss Travel Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from Swiss Travel Guide servers.
   1. On Android, goto Settings » Apps » Select "Swiss Travel Guide" » click Storage » click "Clear Cache".
4. Check Swiss Travel Guide app permissions. If any of these permissions required to use your device's features are disenabled, Swiss Travel Guide might not work.
5. Uninstall and reinstall Swiss Travel Guide. If nothing else has worked, completely uninstall Swiss Travel Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Swiss Travel Guide not working

2. Fix Swiss Travel Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Swiss Travel Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Swiss Travel Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Swiss Travel Guide may not be able to connect to the Internet when running in the background.