Published by Swiss International Air Lines Ltd. on Nov 18, 2023

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Why should I report an Issue with SWISS?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Swiss International Air Lines Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About SWISS

1. Swiss International Air Lines Ltd. hereby states that users download this application at their own risk and that SWISS will not accept any liability in the event of misuse or damage of a device.

2. The SWISS App offers many more services and useful information such as flight status, contact details, and more.

3. Your personal trip assistant offers real-time relevant information and you can stay up to date with flight related notifications.

4. SMS charges may be incurred by using the SWISS mobile boarding pass.

5. In your profile you can edit your personal details and use our mobile services even more conveniently and quickly.

6. Charges may arise for use of the mobile internet and in association with data transfers for the app.

7. Use your Travel ID or Miles & More login and benefit from personalised services.

8. SWISS has no influence over connection charges.

9. Keep all your flights stored in the app and benefit from a complete overview of your trips.

10. The conditions of use and data privacy rules of apply.

11. All services at your fingertips.

SWISS Customer Insights

1. On a recent flight Online checkin didn't work, the attempt to print luggage labels was stuck in a loop of screens (why not just allow to send boarding pass and luggage label to the same contact plus whatsapp ?), seating preferences are constantly being ignored.

2. It does not store your data from previous flights (flew one way with normal online check in and wanted to check in with app for return flight and had to input most of information again).

3. Fix the basics please.I'm a frequent flyer, check-in function it's not working anymore since 1 month and still no fixes, current flight list disappears for no reason at random, it's getting really frustrating.

4. WHY does it need to access my photo/video files to show the trip map? (It showed the individual itinerary without the map when it wasn't given permission.)It doesn't get much worse.

5. Just don't bother with the app.Buggy - doesn't seem to save information entered, even when I've logged in with flight number and/or miles and more information.

6. People need to refill the same reference number and passenger names again to manage the trip.

7. It shouldn't ask for individual names and reference number who are on the same itinerary.

8. I had to call customer service to check the info, which defeats the purpose of the app.Terrible app.

9. Better to use directly the online site.The App feels like it is stuck in Beta state forever.

10. The app won't find your reservation if you don't add the middle initial to you first name.

11. Worst airline app I've seen and a stain on the otherwise stellar reputation of Swiss.

Steps to Troubleshoot & Fix SWISS Issues

1. Fix SWISS Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SWISS: Restarting the app will resolve most errors.
  2. Update the SWISS App. Here is how:
    1. On Android goto PlayStore » Search for "SWISS" » Open SWISS » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SWISS » click "UPDATE".
  3. Clear SWISS app cache: Clearing cached data will force your app to retrieve the latest data directly from SWISS servers.
    1. On Android, goto Settings » Apps » Select "SWISS" » click Storage » click "Clear Cache".
  4. Check SWISS app permissions. If any of these permissions required to use your device's features are disenabled, SWISS might not work.
  5. Uninstall and reinstall SWISS. If nothing else has worked, completely uninstall SWISS then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SWISS not working


2. Fix SWISS Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SWISS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SWISS not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SWISS may not be able to connect to the Internet when running in the background.

Reported Issues

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