Contact SWISS Customer Service

Why should I report an Issue with SWISS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Swiss International Air Lines Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Enter your personal data and personalized services to adapt the SWISS app to your needs. • Real-time information and flight status: In the 24 hours before your flight, your personal travel assistant will inform you of all important updates about your trip.

2. This means you receive important flight information when you need it, ensuring that any changes to your flight don’t come as a surprise. • Track your baggage: Your digital travel companion is also there to lend a helping hand after landing.

3. This way you always have an overview of your flight and the most current information. • Flight ticket and on-board services: With the SWISS app, you always have your mobile boarding pass and on-board services in your pocket, even during the flight and when you’re offline.

4. With the SWISS app you are always well informed, from booking your flight to the arrival of your baggage at your destination so you can rest assured that your journey will run smoothly.

5. In short, the SWISS app ensures you are well informed about all aspects of your flight. • Book your flight, reserve your seat and add your baggage: All this can be done conveniently in the app.

6. Use the app to show your mobile boarding pass at the airport. • Travel ID and SWISS Miles and More: You now have the option of adding several payment methods to your Travel ID account so you can pay seamlessly and easily anytime and anywhere.

7. With the SWISS app, your mobile travel companion for journeys with the Lufthansa Group network airlines, you can do all this and more.

8. With the app, you also have the option to add additional baggage. • Online check-in: Use the SWISS app to check in with ease for all flights operated by Lufthansa Group Network Airlines.

9. Find out about our flight offers at swiss. com and follow us on Instagram, Facebook, YouTube and X to stay up to date.

10. From booking your flights and rental cars to receiving automatic information and updates on the day of travel, the smartphone app is your handy travel companion.

11. Download the SWISS app now and enjoy your flight!

1. On a recent flight Online checkin didn't work, the attempt to print luggage labels was stuck in a loop of screens (why not just allow to send boarding pass and luggage label to the same contact plus whatsapp ?), seating preferences are constantly being ignored.

2. It does not store your data from previous flights (flew one way with normal online check in and wanted to check in with app for return flight and had to input most of information again).

3. Fix the basics please.I'm a frequent flyer, check-in function it's not working anymore since 1 month and still no fixes, current flight list disappears for no reason at random, it's getting really frustrating.

4. WHY does it need to access my photo/video files to show the trip map? (It showed the individual itinerary without the map when it wasn't given permission.)It doesn't get much worse.

5. Just don't bother with the app.Buggy - doesn't seem to save information entered, even when I've logged in with flight number and/or miles and more information.

6. People need to refill the same reference number and passenger names again to manage the trip.

7. It shouldn't ask for individual names and reference number who are on the same itinerary.

8. I had to call customer service to check the info, which defeats the purpose of the app.Terrible app.

9. Better to use directly the online site.The App feels like it is stuck in Beta state forever.

10. The app won't find your reservation if you don't add the middle initial to you first name.

11. Worst airline app I've seen and a stain on the otherwise stellar reputation of Swiss.

1. Fix SWISS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SWISS: Restarting the app will resolve most errors.
2. Update the SWISS App. Here is how:
   1. On Android goto PlayStore » Search for "SWISS" » Open SWISS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SWISS » click "UPDATE".
3. Clear SWISS app cache: Clearing cached data will force your app to retrieve the latest data directly from SWISS servers.
   1. On Android, goto Settings » Apps » Select "SWISS" » click Storage » click "Clear Cache".
4. Check SWISS app permissions. If any of these permissions required to use your device's features are disenabled, SWISS might not work.
5. Uninstall and reinstall SWISS. If nothing else has worked, completely uninstall SWISS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SWISS not working

2. Fix SWISS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SWISS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SWISS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SWISS may not be able to connect to the Internet when running in the background.