Published by Sweetwater.com on Nov 14, 2024

Report an issue with Sweetwater Music & Audio Gear.
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Why should I report an Issue with Sweetwater Music & Audio Gear?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sweetwater.com to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Sweetwater Music & Audio Gear

1. You can also choose how often you receive special offers and gear recaps via email with the flip of a switch. · Dive Deep into the Latest Tech — Accessing the inSync site through the Sweetwater app, with access to hundreds of up-to-the-minute shopping guides — from the best headphones for podcasters to the best drum kits for metal — along with thousands of gear articles so you can stay up to date on the latest music tech. · Rent Your Instrument in Confidence — We’re pleased to report that our band and orchestra instrumental rental program is responsible for getting more students into concert and marching ensembles than ever before in the company’s history.

2. The Sweetwater Card is subject to credit approval. See sweetwater. com/financing for details. · Find Your Dream Axe with Guitar Gallery — Our on-site photography studio (Guitar Gallery) lets you browse thousands of acoustic and electric guitars and basses by serial number in stunning detail. · Buy and Sell Used Gear — One-touch access to the Gear Exchange website lets you quickly turn used gear into cold cash on Sweetwater.

3. The Sweetwater app makes it easy to keep the latest guitars, drums, and effects plug-ins in your periphery for future purchasing ease. · Increase Your Buying Power — The Sweetwater Card unlocks promotional financing on drum kits, guitars, and more, so players like you can enjoy your gear today and pay it off over time.

4. Every day’s a new adventure, check back daily for the latest! · Explore 70,000+ Music Products — For over four decades, Sweetwater has been the professional’s choice for horns and strings, guitars and amps, basses and drums, live mixers and PAs, mics and studio monitors, and more.

5. Find the latest music gear at the best prices with the Sweetwater app. · View Your Wish List at a Glance — Are you the type of gearhead who keeps several wish lists at a time?

6. Join our community of fans who appreciate top-tier gear and service when you use the Sweetwater app! · See Front Page Deals & Demos — The Sweetwater home page is where you’ll find the latest pricing blowouts, B-stock, and giveaways.

7. The Sweetwater app keeps your favorite sections of Sweetwater and Gear Exchange at arm’s length for instant gear gratification.

8. Or drop a line to your Sales Engineer — your personal gear guru for guitars, drums, pro audio, and live sound. Download today!

9. It’s also where we keep a list of the latest buying guides, gear shootouts, and tech overviews.

10. Sweetwater is your VIP pass to pro audio equipment & instruments including guitars, drums, orchestral, electronic, and more.

11. The Sweetwater app is designed for musicians, recording enthusiasts, live sound professionals, content creators, and parents of aspiring artists.

Sweetwater Music & Audio Gear Customer Insights

1. Pros - Amazing selection, everything you need, you can find here - Great service, you can get help if you need it - They even have financing - Great prices Cons - The app will crash multiple times while using it - Loading times are awful, even with fast internet speeds - A lot of the times it won't read when you select something - You might have to close and open the app multiple times just to get it started I will change my review if fixedI have to crash the app everytime I switch to a different application because it freezes.

2. It's much better to just use the webpage instead of this weird adaptation for it.Terrible app: - very slow - I have to force-stop often - It logs me out of my account for no reason - I cannot arrange the priority of the items in my wishlist, or sort them in any way - when I exit the app and come back, it does not remember where I was - when I press the search button, I need to press the text area before I can write - etc... I've been using it for two days only.

3. Usually the app works well enough that I can shop, but about 20% of the time the search function doesn't do anything.I have been a customer for a very long time, and most of Sweetwater's operations are great! However.

4. If you like gear, and you like to online purchase, or just window shop, download the app.Sweetwater is the only place to shop for high quality audio gear, the app is smooth, the selection is endless, the prices are half of other sites, the staff is responsive and they are just do easy to deal with.

5. This app is dreadful to use; Checkboxes don't always trigger when tapped, drilling through pages and tapping back once will immediately exit you all the way instead of navigating to the previous page, it's awfully slow and doesn't adapt properly to different device screens, etc.

6. Almost every time I open it the only thing you can see is Sweetwater at the top and your shopping cart.

7. I don't feel comfortable using the app when these obvious bugs are easily discoverable and other companies would have fixed this long ago.The app is the only negative of Sweetwater.

8. Even on a mobile browser it is a much better user experience.I love Sweetwater but this app is the worst.

9. This app hasn't been updated for years by the posted update date and for quite some time I now get double menu bars which encourages me not to trust me app.

10. I installed and uninstalled at least 5 times and it still doesn't work.Sweetwater is amazing, the app isn't.

11. makes SW look incompetent when the app can't load a simple product pageAnother great example of why lazy webapp making isn't "the future" of programming.

Steps to Troubleshoot & Fix Sweetwater Music & Audio Gear Issues

1. Fix Sweetwater Music & Audio Gear Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sweetwater Music & Audio Gear: Restarting the app will resolve most errors.
  2. Update the Sweetwater Music & Audio Gear App. Here is how:
    1. On Android goto PlayStore » Search for "Sweetwater Music & Audio Gear" » Open Sweetwater Music & Audio Gear » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sweetwater Music & Audio Gear » click "UPDATE".
  3. Clear Sweetwater Music & Audio Gear app cache: Clearing cached data will force your app to retrieve the latest data directly from Sweetwater Music & Audio Gear servers.
    1. On Android, goto Settings » Apps » Select "Sweetwater Music & Audio Gear" » click Storage » click "Clear Cache".
  4. Check Sweetwater Music & Audio Gear app permissions. If any of these permissions required to use your device's features are disenabled, Sweetwater Music & Audio Gear might not work.
  5. Uninstall and reinstall Sweetwater Music & Audio Gear. If nothing else has worked, completely uninstall Sweetwater Music & Audio Gear then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sweetwater Music & Audio Gear not working


2. Fix Sweetwater Music & Audio Gear Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sweetwater Music & Audio Gear be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sweetwater Music & Audio Gear not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sweetwater Music & Audio Gear may not be able to connect to the Internet when running in the background.

Reported Issues