Published by Sum and Substance Ltd on Jan 15, 2024

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Why should I report an Issue with Sumsub for Business?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sum and Substance Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Sumsub Customer Insights

1. If they rejecting my original documents means this agency have no knowledge of global document's.

2. They have no knowledge of checking Indian docs like pan card and aadhar card.

3. They keep rejecting my original documents.

4. Just a big fraud running on the name of verification.

5. Big scam is running up on the name of kyc and AML.

6. They just falsely advertising there product.

7. How do I believe they are actually verifing doc in 5 seconds.

8. There is no way to contact them on there site.

Steps to Troubleshoot & Fix Sumsub Issues

1. Fix Sumsub Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sumsub: Restarting the app will resolve most errors.
  2. Update the Sumsub App. Here is how:
    1. On Android goto PlayStore » Search for "Sumsub" » Open Sumsub for Business » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sumsub » click "UPDATE".
  3. Clear Sumsub for Business app cache: Clearing cached data will force your app to retrieve the latest data directly from Sumsub servers.
    1. On Android, goto Settings » Apps » Select "Sumsub for Business" » click Storage » click "Clear Cache".
  4. Check Sumsub app permissions. If any of these permissions required to use your device's features are disenabled, Sumsub might not work.
  5. Uninstall and reinstall Sumsub. If nothing else has worked, completely uninstall Sumsub then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sumsub not working


2. Fix Sumsub Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sumsub be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sumsub not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sumsub may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • long verification in telegram wallet

    — by Александр Зубков 1 month ago