Contact Spruce Customer Service

Why should I report an Issue with Spruce: Medical Communication?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Spruce Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Designed for healthcare professionals and their patients, Spruce takes your clinical operations to the next level, with powerful, easy-to-use tools for team collaboration, panel management, telehealth, business phone functionality, and automated custom communications.

2. Call, text, fax, secure message, video chat, and more—all from one secure app, with a unified team inbox.

3. Download to connect with your care team for secure messaging and telehealth.

4. Ask your healthcare team for an invitation to connect on Spruce.

5. Spruce is the leading platform for HIPAA-compliant communication and care outside of the exam room.

6. Healthcare Professionals: Start your free 14-day trial today—no credit card required.

7. Patients: Spruce is always free.

8. If they're not on Spruce yet, ask them to sign up today!

1. I've been using Spruce for 6 months or so, and I haven't had any issues with connectivity, audio quality or video quality or the app having any bugs.

2. The spruce app took care of everything I have used other video service apps that disconnected my call because I had not chosen the proper settings.

3. I have experienced everything from calls not ringing when they come in, the sound not working for no reason, video not working, not being able to answer the call and pretty much any issue you can think of dealing with the video calls.

4. Also, a small thing I like, it rings for a while before it says you missed the call, so you have a few seconds to situate and gather yourself for the appointment.The app worked wonderful The video call came through perfectly.

5. Spruce took the guess work out of this video call.

6. Only feature I found to be good not great was the video call.

7. Luckily I have not had any dropped calls, video is pretty clear and sound is crisp, depending upon whether I am on Wi-Fi or if I'm at a decent refresh rate.

8. Otherwise, no problems using and no dropped calls!Great client communication platform with options for phone, email, text, fax, and secure messaging.

9. I had issues with sound and stable video connection (but I never used the app)Very easy to use and can be used on any device including website for desktops.

10. My only issue, would be the waiting for the doctor to initiate the video call.

11. Video and audio quality is great, with no delays or hiccups.

1. Fix Spruce Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Spruce: Restarting the app will resolve most errors.
2. Update the Spruce App. Here is how:
   1. On Android goto PlayStore » Search for "Spruce" » Open Spruce: Medical Communication » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Spruce » click "UPDATE".
3. Clear Spruce: Medical Communication app cache: Clearing cached data will force your app to retrieve the latest data directly from Spruce servers.
   1. On Android, goto Settings » Apps » Select "Spruce: Medical Communication" » click Storage » click "Clear Cache".
4. Check Spruce app permissions. If any of these permissions required to use your device's features are disenabled, Spruce might not work.
5. Uninstall and reinstall Spruce. If nothing else has worked, completely uninstall Spruce then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Spruce not working

2. Fix Spruce Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Spruce be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Spruce not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Spruce may not be able to connect to the Internet when running in the background.