Published by Sports Direct Retail Ltd on Jun 15, 2024

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Why should I report an Issue with Sports Direct?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sports Direct Retail Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Sports Direct

1. We stock over 800 brands from Nike, adidas and Puma to Slazenger, Lonsdale and Karrimor, ensuring we've got just what you need for every level of every sport.

2. We also boast a wide range of fashion and lifestyle brands for all the family so no matter what you're looking for, we've got it covered. With the Sportsdirect.

3. Whether you're a beginner or a professional, our diverse product range will assist you to train and improve in your chosen sport or activity.

4. Use the same login details from the sportsdirect. com website, your basket is synced too so you can shop across devices.

5. Want to personalise your team's football shirt or maybe your favourite player's boots?

6. Sale launching at midnight? Leave it to us.

7. New products just in that you're going to love?

8. No problem, it's all in the app.

9. Find your way around quickly with easy to follow navigation and new and updated features designed for shopping on mobile.

Sports Direct Customer Insights

1. very annoyingUnable to log in into the appEasy to use, great prices,constantly crashing after scrollingdoesn't work for app code FREEDEL - Your basket does not meet the requirements of this discount code.5 Stars!!! Excellent site, products are exactly as specified..Everything is good except for the shipping.

2. Good luck!The shipping is Crazy, they go by numbers no matter how! Imagine asking $45 for shipping 9items, I cancel the order.

3. The standard shipping rate kept going up, up, up, so high it almost matched my order price.

4. Cancelling an order is impossible given the lag time in customer response and lack of functionality of their system.

5. Returning is crazy, order come from New Your and will ask you to return to Uk lol, charge internation order on your card even when you shop from usa option.

6. But cannot diss them for that because I didn't follow through on my order.

7. They should be seeing a lot of reduce rate in ordee by now compare to when shipping is more reasonable.

8. Do right, lot of competitors.Untrustworthy site and terrible customer service.

9. But Trust Pilot gives Sports Direct terrible reviews.

10. Beware.cannot change to any other country other than USA.

11. The only thing that I can say good is that the sale was good.

Steps to Troubleshoot & Fix Sports Direct Issues

1. Fix Sports Direct Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sports Direct: Restarting the app will resolve most errors.
  2. Update the Sports Direct App. Here is how:
    1. On Android goto PlayStore » Search for "Sports Direct" » Open Sports Direct » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sports Direct » click "UPDATE".
  3. Clear Sports Direct app cache: Clearing cached data will force your app to retrieve the latest data directly from Sports Direct servers.
    1. On Android, goto Settings » Apps » Select "Sports Direct" » click Storage » click "Clear Cache".
  4. Check Sports Direct app permissions. If any of these permissions required to use your device's features are disenabled, Sports Direct might not work.
  5. Uninstall and reinstall Sports Direct. If nothing else has worked, completely uninstall Sports Direct then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sports Direct not working


2. Fix Sports Direct Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sports Direct be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sports Direct not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sports Direct may not be able to connect to the Internet when running in the background.

Reported Issues