Published by Lookout Mobile Security

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What users are saying

1. A month and payed that without problems for two years the it gets stolen and I have to pay half f what I payed for it..other that that thanks so much lookout for keeping my cellular network safeApp does not work!! At all It added & installed it's extension on its own! I did not add it! The breach reports do show & it keeps closing! Some1 keeps hacking into my phone I want 2 speak w/ a human being not send an email!.If they have my info.

2. I would like to actually be able to use my device for something other than a paperweight!It's the best around.!. I know I do like it.!. It works well, now it does have its week spots stopping at times and let's the bugs on in & It doesn't always work@times?!… Like it scannes all but misses bugs at times & only sees them after the fact it has gotten the cell phone bugged?? why's is that?? How is that possible?? Why couldn't it stopped all the bugs now right from the beginning start?! I have gotten bugged out with it on working!?… WoW!!?…😠😞😠😞?!?… Maybe it's needs updating needing!?I'm giving a bad review of this app, for it never gives me any notifications and I have no idea if it is working or not.

3. every phone I get its tbe samething they all have had lookout! It doesnt make a difference! Im notimpressed w/ your service! Ive had thepremuim! When I can speak 2 a person face 2 face Ill believeI like that helps against cyber attacks... but it prevents me from using other Apps at their full potential.. ie.. some photos/Videos on Instagram/FB SnapChat wont load right away.

4. It also blocks/stall messages from most of the Apps I use.. IG, FB, SC, WhatsApp etc... web pages load very slow, even when I close all other apps.. downloading movies take forever..not to mention streaming...always buffering... please fix this... even when I uninstall the app... it's still active...I down loaded this because lookout was pre install on my metro phone.

5. Even though I click 'proceed' to continue to the app anyway, it it is still being blocked! I need this fixed and I cannot find any contact info or way to email support.This extension prevents users from using their phone as a mobile hotspot.

6. Samsung Galaxy 9.I have used Lookout Security for approximately 6 years & I have never had a problem with a virus or malicious website at all on my phone, tablet, husband's phone, laptop or my desktop.

7. I have always used Lookout Security Premium because T-Mobile always furnished it until a few months ago, so we decided to go ahead & pay for Premium, which is very minimal because it works so well.I really like the back up this app performs.

8. Have to constantly disconnect VPN in order to load any other apps, email or web browser.

9. Malware found 2 installed risks I trying to whitelistI cannot find how to add an app to a safe list.

10. Although I live all that I do have a few complaints the insurance shouldn't be so hard to get to replace the phone and the fifty dollar fee that's a little high when we pay $6.

11. It simply freezes my Samsung Galaxy 7 and I cannot load anything unless I disconnect the VPN.

Steps to Troubleshoot & Fix Lookout Security Extension Issues

1. Fix Lookout Security Extension Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Lookout Security Extension: Restarting the app will resolve most errors.
  2. Update the Lookout Security Extension App. Here is how:
    1. On Android goto PlayStore » Search for "Lookout Security Extension" » Open Lookout Security Extension » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lookout Security Extension » click "UPDATE".
  3. Clear Lookout Security Extension app cache: Clearing cached data will force your app to retrieve the latest data directly from Lookout Security Extension servers.
    1. On Android, goto Settings » Apps » Select "Lookout Security Extension" » click Storage » click "Clear Cache".
  4. Check Lookout Security Extension app permissions. If any of these permissions required to use your device's features are disenabled, Lookout Security Extension might not work.
  5. Uninstall and reinstall Lookout Security Extension. If nothing else has worked, completely uninstall Lookout Security Extension then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Lookout Security Extension not working


2. Fix Lookout Security Extension Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Lookout Security Extension be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Lookout Security Extension not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Lookout Security Extension may not be able to connect to the Internet when running in the background.

Reported Issues

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