Published by Smollan Group on Aug 8, 2024

Report an issue with SMART.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with SMART?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smollan Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About SMART

1. The solution caters to all business needs of retail execution, by infusing field performance & monitoring capabilities through intuitive analytic dashboards and prescriptive actionable insights.

2. Its thoughtful architecture based on RMAD model helps business professionals expedite the configuration of app across platforms with ease, thereby increasing efficiency and time-to-market.

3. SMART is a multilingual integrated global mobile platform for brand owners, management and execution teams.

4. Just a short training course on how to use the designer interface and you will have your app building in no time!

SMART Customer Insights

1. Please improve your app ♥️App is very easy to useto many bugs too such slow too much errors , if you want to complete your target on this app , instead of it try to do 10000000000 goals in a single soccer match .its much easier rather then doing a CC at smartI've been trying to use smart on my Android 10 phone and it keeps saying "failed to load" when I try to load a picture I just took using built in app Cam.

2. This app is a nightmareApplication is too good but it will automatically close anytime There are needs to lots of things to be improve (function,sync data, download data etc.) App doesn't show all payments details and sometimes does not work properly.

3. Need to improve.App very slow because up coming the new version i request very fast efos code achieve movement plz change then modificationIf I could give it no stars I would.

4. I never had any problems with this app.. except when we are experiencing load shedding, but from my experience it is fast and reliable to use..Very slow app and sometimes closed automatically.

5. Plz help me with a reply Anyway nice ApplicationThe app is good but my app camera normally fails to load photos starting early in the morning.

6. The worst app I have ever used, full of bugs, freezes all the time or kicks you out frequently when you do an update it changes nothing besides making the app more buggy and useless.

7. It requires to be updated and I did but it won't open, saying my session is up because the app needs an update and I just updated.

8. Did update and it fixed nothing still getting kicked out everytime I take a photo.This app is slow.

9. It makes my device slow.

10. Requires to be updated frequently.

11. The phone has a storage capacity of 64GB and RAM 3 G.

Steps to Troubleshoot & Fix SMART Issues

1. Fix SMART Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SMART: Restarting the app will resolve most errors.
  2. Update the SMART App. Here is how:
    1. On Android goto PlayStore » Search for "SMART" » Open SMART » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SMART » click "UPDATE".
  3. Clear SMART app cache: Clearing cached data will force your app to retrieve the latest data directly from SMART servers.
    1. On Android, goto Settings » Apps » Select "SMART" » click Storage » click "Clear Cache".
  4. Check SMART app permissions. If any of these permissions required to use your device's features are disenabled, SMART might not work.
  5. Uninstall and reinstall SMART. If nothing else has worked, completely uninstall SMART then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SMART not working


2. Fix SMART Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SMART be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SMART not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SMART may not be able to connect to the Internet when running in the background.

Reported Issues