Contact Canada Customer Service

Why should I report an Issue with Canada:Marine Navigation Chart?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gps Nautical Charts to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. purchase the entire package again, surely a second subscription should be severely discounted.DANGER Great program but missing critical charts In Canada Ontario charts are missing! Critical high resolution charts for that Georgian Bay Small craft route and The Trent Severn Canal system and possibly more! You can be travelling along in bad weather and then find the chart is not supplied in an area full of rocks and shallow water.

2. Can plan the route at home and open it up on board.App is OK, but support seems to be lacking, I used it on a boat trip last year and again on a cruise this spring, but now I wanted to download some new maps and it seems to have lost the activation key and will not download.

3. Can tether to my phone to download a chart for a harbour enroute so long as I have a data connection.

4. .and I seem to lost my emails from purchase and asked for them to resend but apparently are being ignored.

5. Works great on my tablet and well worth the money.I used it on a trip to the Broughton Islands this summer.

6. I had a slight problem with the charts and got great support to resolve the issue.

7. If your comment below is true, why was this not put on the info and explained before the purchase, rather than let purchasers believe that this was a longer term purchase.

8. I know you have to purchase for $20 every year which is a steal for what you get, but it no longer works in app.

9. Compared to the chart plotter on my boat, it acquires and maintains satellites better and uses less power.

10. Easy to use and good resolution.Really like the app and have it on my phone and tablet.

11. to have on my new phone, nor can I purchase them again.

1. Fix Canada Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Canada: Restarting the app will resolve most errors.
2. Update the Canada App. Here is how:
   1. On Android goto PlayStore » Search for "Canada" » Open Canada:Marine Navigation Chart » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Canada » click "UPDATE".
3. Clear Canada:Marine Navigation Chart app cache: Clearing cached data will force your app to retrieve the latest data directly from Canada servers.
   1. On Android, goto Settings » Apps » Select "Canada:Marine Navigation Chart" » click Storage » click "Clear Cache".
4. Check Canada app permissions. If any of these permissions required to use your device's features are disenabled, Canada might not work.
5. Uninstall and reinstall Canada. If nothing else has worked, completely uninstall Canada then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Canada not working

2. Fix Canada Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Canada be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Canada not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Canada may not be able to connect to the Internet when running in the background.