Published by Trimble MAPS Ltd. on Nov 13, 2024

Report an issue with CoPilot GPS Navigation.
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Why should I report an Issue with CoPilot GPS Navigation?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Trimble MAPS Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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CoPilot GPS Navigation Customer Insights

1. For some perspective, I have been a CoPilot fan since the early 2000's when I would use it for work travel and would run it on my laptop, connected to a power inverter, connected to the cigarette lighter plug with the GIANT yellow USB plugged GPS receiver that sat on the dash.

2. Also, I'd also like to see rv friendly gas stations listed.I have an Android head unit and want Navigation I can use without having to turn on my phone hotspot and connect every time.

3. If that's what you're looking for, this is NOT THE APP! You can download maps of North America for offline use, but the search function is a nightmare unless your connected to data for it to search online.

4. Developers refuse to implement simple changes like split screen on android devices after having been enabled.

5. Ive always been able to find the addresses with Google, here maps and sysic maps.

6. The whole point of paying for this app is to help reduce exposure to traffic, or at least minimize travel time despite traffic.

7. You can download maps but, it's less than user friendly if you don't have a data connection.

8. I think there should aslo be an easy option to print the terms, privacy and conditions! Make it as easy as the "accept" option!This is a great app to help you avoid low bridges and tunnels, however, there are a lot of shortcomings.

9. Sometimes it works beautifully and other times it gets stuck and I can't even load an address to plan a trip.

10. Address book is not up to date.It's ok up till it just stops speaking for no reason in the middle of a trip and you pass your exits because of it.

11. While CoPilot does use wifi/data, it is not needed at all! With the downloaded maps, you can still navigate without the use of any data or wifi.

Steps to Troubleshoot & Fix CoPilot GPS Navigation Issues

1. Fix CoPilot GPS Navigation Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CoPilot GPS Navigation: Restarting the app will resolve most errors.
  2. Update the CoPilot GPS Navigation App. Here is how:
    1. On Android goto PlayStore » Search for "CoPilot GPS Navigation" » Open CoPilot GPS Navigation » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CoPilot GPS Navigation » click "UPDATE".
  3. Clear CoPilot GPS Navigation app cache: Clearing cached data will force your app to retrieve the latest data directly from CoPilot GPS Navigation servers.
    1. On Android, goto Settings » Apps » Select "CoPilot GPS Navigation" » click Storage » click "Clear Cache".
  4. Check CoPilot GPS Navigation app permissions. If any of these permissions required to use your device's features are disenabled, CoPilot GPS Navigation might not work.
  5. Uninstall and reinstall CoPilot GPS Navigation. If nothing else has worked, completely uninstall CoPilot GPS Navigation then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CoPilot GPS Navigation not working


2. Fix CoPilot GPS Navigation Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CoPilot GPS Navigation be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CoPilot GPS Navigation not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CoPilot GPS Navigation may not be able to connect to the Internet when running in the background.

Reported Issues