Contact MarineTraffic Customer Service

Why should I report an Issue with MarineTraffic - Ship Tracking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MarineTraffic to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I can no longer track ANY vessel movement in port and positions are DAYS old.I paid for this app and now they tell me I can get a free starter plan for 1 year but then have to have subscription.

2. Too bad, I liked the product and had already paid for the software (but you now also have to pay monthly too).It's a great deal of fun to see the detailed info on the ships that I encounter.

3. Now as time goes by I'm having to purchase more features or ships data is either delayed or not there all together.This app used to be great but clearly the creators' priorities have changed.

4. NICE APPI'm tracking (or trying to, at least) a ship my loved one is working on, however the ship location does not update for DAYS at a time.

5. Keep your money, skip the app and just use the website.It's a good app to see ships in navegable waters but it does have some needs of improvement.

6. I found the page that informs this and says to start the free year click here... I do and it sends me to the main page to navigate again only to arrive at the same spot.

7. About 6 years ago I stopped in to the Great Lakes Detroit River Authority, I noticed their system was antiquated.

8. They offer some free options BUT they continue to move more of their features to paid versions.

9. I work out of the largest fishing port in the US, Dutch Harbor, AK, where this app has always been useful in allowing me to track and find different boats.

10. ETA for their ship arrival at their destination port is either blank or stuck on an incorrect ETA date.

11. And, for those that need in-depth/professional-level data, that is available through their subscription service.Originally paid for this app a while back.

1. Fix MarineTraffic Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MarineTraffic: Restarting the app will resolve most errors.
2. Update the MarineTraffic App. Here is how:
   1. On Android goto PlayStore » Search for "MarineTraffic" » Open MarineTraffic - Ship Tracking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MarineTraffic » click "UPDATE".
3. Clear MarineTraffic - Ship Tracking app cache: Clearing cached data will force your app to retrieve the latest data directly from MarineTraffic servers.
   1. On Android, goto Settings » Apps » Select "MarineTraffic - Ship Tracking" » click Storage » click "Clear Cache".
4. Check MarineTraffic app permissions. If any of these permissions required to use your device's features are disenabled, MarineTraffic might not work.
5. Uninstall and reinstall MarineTraffic. If nothing else has worked, completely uninstall MarineTraffic then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MarineTraffic not working

2. Fix MarineTraffic Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MarineTraffic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MarineTraffic not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MarineTraffic may not be able to connect to the Internet when running in the background.