Contact HidePass Customer Service

Why should I report an Issue with HidePass - Password Manager?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Siso Mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I probably use this app at least once a week and will continue to rely on it heavily so thank you to the developers!!Just don’t forget your Master Password!I paid for this app and after a phone malfunction I had to restore my apps on a new phone... EVERYTHING WAS GONE! JUST GONE LIKE I NEVER EVEN USED THE APP! I'm Still trying to remember what my passwords are and what accounts I had active etc not to mention all my Notes per each account! I have cancelled my subscription but still paid for the year I never got to use it.This app worked for a "short" period of time, once paid for it, logged off, then later logging back in, the password to input to get into the app stated soes not match, this is bullsh*t, same password created to login originally and states no match, that is the password used, no way to forget/remember or reset password to even use this app, stole my money, don't waste yo...

2. Now when I get an alert to change an expiring password, I don’t break out in a cold sweat wondering what should I come up with for a strong password but not too difficult for me to remember, I actually look forward password creation!.. with this amazing app I can automatically create 20+ character passwords that I (or anyone else) would never in a million years recall.

3. Still salty about this.🤬🤬🤬🤬Paid for it, was great at first but when my phone broke and was replaced I logged in to get my passwords so I could set up all my stuff it was all gone would not restore and I haven't used it since even though I paid for the year.

4. HidePass offers a safe, secure and extremely organized way of keeping track of not only passwords but any sensitive information you don’t want to have easily accessible on your phone.

5. For years my password management consisted of a small brown book filled with random passwords, old usernames, a complete nightmare.

6. Well designed,great that my passwords are stored only on my phone.Now, that's what the user needs.Using app has improved my memory recall of passwords.Thanks for excellent product.

7. Now, with one password that gets me to all the others, I can work from anywhere, my passwords are all unique and much stronger, and I feel much more organized.

8. I tell everyone I know to get and use HidePass so they too can be liberated from the mentally challenging world of secure log ins.I run a small business, and so many things require logins and passwords.

9. The good thing is the backup.So easy to keep track of pesky passwords.

10. I ALWAYS have my phone, and HidePass is always there to help me securely protect the hundreds of credentials I use on a regular basis.

11. If someone got hold of that book..... Ever since I began using HidePass my life feels more organized, safe, and in control.

1. Fix HidePass Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HidePass: Restarting the app will resolve most errors.
2. Update the HidePass App. Here is how:
   1. On Android goto PlayStore » Search for "HidePass" » Open HidePass - Password Manager » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HidePass » click "UPDATE".
3. Clear HidePass - Password Manager app cache: Clearing cached data will force your app to retrieve the latest data directly from HidePass servers.
   1. On Android, goto Settings » Apps » Select "HidePass - Password Manager" » click Storage » click "Clear Cache".
4. Check HidePass app permissions. If any of these permissions required to use your device's features are disenabled, HidePass might not work.
5. Uninstall and reinstall HidePass. If nothing else has worked, completely uninstall HidePass then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HidePass not working

2. Fix HidePass Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HidePass be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HidePass not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HidePass may not be able to connect to the Internet when running in the background.