Contact Telehealth Customer Service

Why should I report an Issue with Telehealth by SimplePractice?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SimplePractice - Practice Management to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With Telehealth by SimplePractice, clients and clinicians can participate in 100% secure, HIPAA-compliant therapy sessions from anywhere.

2. Attend your appointment without leaving your home or office, or car, or private outdoor spot.

3. Start video appointments instantly, no login or password required.

1. Telehealth has been a game changer for me and enabled me to continue working with my therapist routinely.I've been having a great time with using this app, the video calls I've had come in clearly with no hiccups if I use my wifi or phone data.

2. Also make sure you're connected to a strong WiFi network throughout the call." I've tried these tips and I still have the same issues!!! 😠😠Works great, I have had no issues with the app.

3. So, i would recommend, it's use.The app is good for video calls for the most part the annoying thing about it is that it freezes quite a bit and sometimes the call will drop or voice will echo which can be very frustrating at times.It's not a bad app but I feel there needs to be more work on it to make it work better.

4. It's simple to use on my phone since I'll get my email reminder for my appointment with a link to the call, clicking on said link automatically opens the app and takes me to the waiting screen for my session.

5. Otherwise, when the signal isn't being interrupted, it's a great app for remote appointments.This app as a whole is great! But the connection has been shoddy lately.

6. Was not able to video connect with my provider despite a strong WiFi signal.

7. I've used it 3 times now and only had issues when a storm came through and the provider kept losing internet service which is expected.

8. I definitely recommend trying it out!Edit/Update 1/11/23: The link sent by my provider in both SMS and email formats did not work yesterday.

9. I just wish there was an option to blur or change the background appearance while using the app on my cell phone or tablet.

10. I haven't asked her how her internet connection is, but mine is always strong...we have good internet! It's so annoying because there's like a 5 second lag and she always freezes up.

11. It's difficult to talk to my doctor or therapist and lose the signal, which interrupts the entire session.

1. Fix Telehealth Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Telehealth: Restarting the app will resolve most errors.
2. Update the Telehealth App. Here is how:
   1. On Android goto PlayStore » Search for "Telehealth" » Open Telehealth by SimplePractice » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Telehealth » click "UPDATE".
3. Clear Telehealth by SimplePractice app cache: Clearing cached data will force your app to retrieve the latest data directly from Telehealth servers.
   1. On Android, goto Settings » Apps » Select "Telehealth by SimplePractice" » click Storage » click "Clear Cache".
4. Check Telehealth app permissions. If any of these permissions required to use your device's features are disenabled, Telehealth might not work.
5. Uninstall and reinstall Telehealth. If nothing else has worked, completely uninstall Telehealth then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Telehealth not working

2. Fix Telehealth Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Telehealth be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Telehealth not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Telehealth may not be able to connect to the Internet when running in the background.