Contact Screen Recorder • Video Editor Customer Service

Why should I report an Issue with Screen Recorder • Video Editor?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Screencast-O-Matic to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. So thats a plus.The app seems to record okay, I tried on my phone (Samsung Note 9 and Samsung Galaxy S6) and the speed edit did not work when trying to have the video play at 0.5x/1.5x/2x speed.

2. 2 stars because it does record, if fixed i would definitely give a better review! Thanks! Edit: editing seems to only work if you record using the app, it does not work for imported videos.

3. But the reaspn i am giving it 4 stars is because whenever I try to make a roblox edit on TTD3 the screen record circle doesn't stay for some reason.

4. Overall, id recommend it thoI love this becuase if you dont want it to record your voice it will record you audio if u dont want it to record your audio or voice it will just screen record.

5. I think the desktop allows a lot more and sounds like a 5/5At first when I got it I thought it wouldn't record sound when I record videos with sound, but surprisingly it worked.

6. Also one more thing, it's a bit blurry after the video but not as much! ⭐️Its a great app and does record everything correctly.

7. It kinda sucks that u cant record things like shows or music but i understand that they are trying to avoid copyright.

8. I appreciate the ability to edit out parts that are not relevant to the presentation, and to add voice overs, text, arrows, etc., and to adjust the volume on sections that are too loud or too soft.

9. So, I've been recording with this app for a few days, and yesterday, all my videos had DISAPPEARED! And lucky for them all my videos were already posted on YouTube, but otherwise the app would've gone in the trash.

10. Love the editor which I use both after screen capture and importing outside videos.

11. The new feature of recording on my phone & uploading to desktop or direct publishing to my Screen-o-matic account is a real step up.

1. Fix Screen Recorder • Video Editor Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Screen Recorder • Video Editor: Restarting the app will resolve most errors.
2. Update the Screen Recorder • Video Editor App. Here is how:
   1. On Android goto PlayStore » Search for "Screen Recorder • Video Editor" » Open Screen Recorder • Video Editor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Screen Recorder • Video Editor » click "UPDATE".
3. Clear Screen Recorder • Video Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from Screen Recorder • Video Editor servers.
   1. On Android, goto Settings » Apps » Select "Screen Recorder • Video Editor" » click Storage » click "Clear Cache".
4. Check Screen Recorder • Video Editor app permissions. If any of these permissions required to use your device's features are disenabled, Screen Recorder • Video Editor might not work.
5. Uninstall and reinstall Screen Recorder • Video Editor. If nothing else has worked, completely uninstall Screen Recorder • Video Editor then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Screen Recorder • Video Editor not working

2. Fix Screen Recorder • Video Editor Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Screen Recorder • Video Editor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Screen Recorder • Video Editor not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Screen Recorder • Video Editor may not be able to connect to the Internet when running in the background.