Contact SavingStar Customer Service

Why should I report an Issue with SavingStar - Grocery Rebates?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SavingStar to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The other issue was that the app was staying on a white screen for about a month and all of the items I purchased that I should have gotten money back never went thru for some reason and I missed out on about $7-8 last month...not cool.As much as I love free money, this program is full of glitches.

2. The biggest issue is when they email me new items but when I click on the "Get $x.xx" button in the email it brings me to the app with an error message telling me "this item is no longer available" every time.

3. There has been just one hiccup and ironically it's just been over this past month -- suddenly it has stopped giving me credit when I make a purchase that I have selected...hopefully the issue will be solved soon and I will be able to rate it higher.

4. I have even scanned in store to check if the item qualifies and then when I go to scan and submit my receipt, it tells me that the item indeed does not qualify when it earlier said it did.

5. I do love this app, just needs some fixing.When I first got the app,they had great offers,including things like fresh produce.

6. It works well as long as you remember what rebates you have saved, if you don't you literally have to scroll through every single item on your list because there's no search bar; Very frustrating while in the store.

7. Outside of those 2 things, I love it.Have been using this app for a few years now and love it, easy way to save a few more dollars, especially in times like this.

8. SavingStar has generally worked well over the past few years; it has given me some good deals and I have saved some money at the stores.

9. The barcode scanner is very finicky, It keeps telling me that items don't qualify, even though I know they do.

10. Even though Rite Aid and CVS are stores they accept receipts from, I can never find the stores in the list, which you have to choose before submitting a receipt.

11. I shop there often and have seen or bought about 14 items from the saving star account, but it wont take the receipts.

1. Fix SavingStar Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SavingStar: Restarting the app will resolve most errors.
2. Update the SavingStar App. Here is how:
   1. On Android goto PlayStore » Search for "SavingStar" » Open SavingStar - Grocery Rebates » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SavingStar » click "UPDATE".
3. Clear SavingStar - Grocery Rebates app cache: Clearing cached data will force your app to retrieve the latest data directly from SavingStar servers.
   1. On Android, goto Settings » Apps » Select "SavingStar - Grocery Rebates" » click Storage » click "Clear Cache".
4. Check SavingStar app permissions. If any of these permissions required to use your device's features are disenabled, SavingStar might not work.
5. Uninstall and reinstall SavingStar. If nothing else has worked, completely uninstall SavingStar then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SavingStar not working

2. Fix SavingStar Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SavingStar be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SavingStar not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SavingStar may not be able to connect to the Internet when running in the background.