Contact Samsung Wallet/Pay (Watch) Customer Service

Why should I report an Issue with Samsung Wallet/Pay (Watch)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Samsung Pay users on smartphone unable to access Samsung Wallet can also use the Samsung Pay plug-in. *Samsung Wallet for Watch is compatible with all the same payment services as Samsung Wallet on your Samsung smartphone and the majority of other services which can be displayed successfully on your wrist.

2. For added security, you can remotely lock or erase your payment cards in Samsung Wallet using the 'SmartThings Find' service. *Only compatible with selected cards and participating banks and qualifying Samsung devices.

3. Samsung Wallet app for Watch is available to Samsung smartphone owners with Samsung Galaxy Watch6 and later models, and syncs with your Samsung smartphone and Samsung Wear app.

4. The official Samsung Wallet app for Samsung watch brings payments, passes, loyalty cards and more to your wrist.

5. Samsung Wallet/Pay on Watch does not support all functionality provided in Samsung Wallet for smartphones.

6. Once you activate Samsung Wallet/Pay on your Watch, simply press and hold “Back” key on your Watch to launch Samsung Wallet/Pay, select your card, and pay by holding your Watch near any card reader or NFC terminal.

7. Samsung Wallet transmits a one-time use digital card number each time a transaction is made.

8. Some restrictions apply and will direct you to open the Samsung Wallet app on your smartphone.

9. Secured behind a pin and accessible with one press, Samsung Wallet remains the most convenient way to tap, pay, pass or check-in.

10. Samsung Wallet is protected by Samsung KNOX® and transactions can only be authorized with your PIN.

11. Users with Samsung Watch5 or earlier models, and those on non-Samsung devices can use the Samsung Pay plug-in.

1. All of sudden since April update the s pay not able to work, edit nor add cards, like the hell that watch can no longer communicate with phone.

2. I've been using the Samsung Pay app on my Galaxy Watch Active2 for about three months.

3. I have tried to use this on my active 2 watch and when I go to sign into my Samsung account it just gets thrown back to the beginning.

4. Like others, the only reason I get this watch is to use samsung pay via watch and now the only useful feature just perished.

5. This feature was the whole reason I wanted the watch! Trash app!!!Stuck in the loop.

6. Other days it's not connecting at the turnstile OMNY and I'm forced to take out my phone and tap, which is a pain when I'm holding up a huge line of people.

7. I can just tap the watch without opening Samsung pay first.

8. If u not gonna support non samsung user, mark it in ur product description 🙂 I'm done with Samsung.I use it to pay OMNY when entering subway stations in NYC.

9. I plan to buy Fold 3, but its gonna be a minute Samsung... come onSamsung Dev team totally disrespect non samsung phone users.

10. I just swipe left or right to find the one I want ro use, and pay! Unfortunately, not all retailers accept Samsung Pay.It's handy and it is exactly what it says it is.

11. Tap to pay with your watch instead of your phone and without pulling out your card.

1. Fix Samsung Wallet/Pay (Watch) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Samsung Wallet/Pay (Watch): Restarting the app will resolve most errors.
2. Update the Samsung Wallet/Pay (Watch) App. Here is how:
   1. On Android goto PlayStore » Search for "Samsung Wallet/Pay (Watch)" » Open Samsung Wallet/Pay (Watch) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung Wallet/Pay (Watch) » click "UPDATE".
3. Clear Samsung Wallet/Pay (Watch) app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung Wallet/Pay (Watch) servers.
   1. On Android, goto Settings » Apps » Select "Samsung Wallet/Pay (Watch)" » click Storage » click "Clear Cache".
4. Check Samsung Wallet/Pay (Watch) app permissions. If any of these permissions required to use your device's features are disenabled, Samsung Wallet/Pay (Watch) might not work.
5. Uninstall and reinstall Samsung Wallet/Pay (Watch). If nothing else has worked, completely uninstall Samsung Wallet/Pay (Watch) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Samsung Wallet/Pay (Watch) not working

2. Fix Samsung Wallet/Pay (Watch) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Samsung Wallet/Pay (Watch) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Samsung Wallet/Pay (Watch) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Samsung Wallet/Pay (Watch) may not be able to connect to the Internet when running in the background.