Published by Albertsons Companies, Inc.

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Why should I report an Issue with Safeway Pharmacy?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Albertsons Companies, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Safeway Pharmacy Customer Insights

1. I waited a while, hoping they'd fix it, but now I'm uninstalling.It's a great app - if it worked all the time! It's sooooo slow and spends most of the time buffering! Can't order more than 1 prescription at a time because buffering and errors loading.

2. The app had been broken for me since the last update; I miss being able to manage my prescriptions, view information about them, and get important reminders.

3. It would be great if the app was 'updated' back to the version that actually worked.What's up with the App? It just keeps cycling like its loading, but it brings you to the sign-in screen and once you click on it, you're in another loop of nothingness! Please get this fixed ASAP.

4. Even *after* toggling the switch to "Hide EXPIRED (read: old) prescriptions" when I set it up, they still show up in my refill list! This app has made getting my Rx's delivered MORE difficult, not easier.

5. Frustrating!!! Pro: all your meds are in one placeBarely ever works! With ADHD I need a reliable app to help keep track of our meds and reminders for refills.

6. It sits on loading my log in for several minutes then tells me to try again later.What Bug Fixes? It's SO slow I feel like I should hear YE OLDE Dial-Up Screech when I Log-in & connect to my account.

7. When there is a notification and you click on it, it just opens the app and takes you to the main screen Instead of taking you to the exact notification reference in the app."Something went wrong! please try again later." (sic) Apparently "later" is in excess of a month.

8. After 2 years of being told the problem was my phone, the app has been redesigned and magically the same phone I've had for 4 years works.

9. Otherwise I'm going to have to go to another pharmacy with more reliable tech!!!! It used to work perfectly although it was a little slow to load.

10. There really needs to be an option to HIDE more than 1 old script at a time! FRUSTRATION LEVEL +8 outta 10.This is the best Pharmacy app I have ever used.

11. It's been the worst app! For over a year I've been trying to get tech support to make the app work.

Steps to Troubleshoot & Fix Safeway Pharmacy Issues

1. Fix Safeway Pharmacy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Safeway Pharmacy: Restarting the app will resolve most errors.
  2. Update the Safeway Pharmacy App. Here is how:
    1. On Android goto PlayStore » Search for "Safeway Pharmacy" » Open Safeway Pharmacy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Safeway Pharmacy » click "UPDATE".
  3. Clear Safeway Pharmacy app cache: Clearing cached data will force your app to retrieve the latest data directly from Safeway Pharmacy servers.
    1. On Android, goto Settings » Apps » Select "Safeway Pharmacy" » click Storage » click "Clear Cache".
  4. Check Safeway Pharmacy app permissions. If any of these permissions required to use your device's features are disenabled, Safeway Pharmacy might not work.
  5. Uninstall and reinstall Safeway Pharmacy. If nothing else has worked, completely uninstall Safeway Pharmacy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Safeway Pharmacy not working


2. Fix Safeway Pharmacy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Safeway Pharmacy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Safeway Pharmacy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Safeway Pharmacy may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Cancellation request for RX No. 428949. I'm changing to my Medicare provider's mail prescription service. My Doctor is giving them a new prescription, so I definitely do not want two current prescriptions.

    — by Terri Collier 2 years ago