Contact Spotlight Customer Service

Why should I report an Issue with Spotlight - Incident Reporting?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SafetyCulture to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Have reported the matter to you with a system log.Great app for notifying safety team members of incidents, near misses, unsafe conditions.I got an Hauwei P40 and tried to download it but it doesnt show the App when downloaded.

2. However, Im not sure if these two options are a possibility, if an option to export the incident to a PDF file and an automatic incident number was created I would not hesitate to give this app 5 stars.Thank you for making this app.

3. Kindly sort out the date where we we can classify all incidents according to date also.

4. Example all Near misses on February 01 kindly sort it ... Thanks alot.

5. GodblessIt looks like a good app, but I cant seem to access the app.

6. It has great potential.

7. I would like to suggest to update the app.

8. The app keeps on crashing.

9. Something I did wrong? On Playstore it take to an Game.Still freezes often, not loading the incidences at allDoesn't launch after installHmm could be better.

1. Fix Spotlight Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Spotlight: Restarting the app will resolve most errors.
2. Update the Spotlight App. Here is how:
   1. On Android goto PlayStore » Search for "Spotlight" » Open Spotlight - Incident Reporting » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Spotlight » click "UPDATE".
3. Clear Spotlight - Incident Reporting app cache: Clearing cached data will force your app to retrieve the latest data directly from Spotlight servers.
   1. On Android, goto Settings » Apps » Select "Spotlight - Incident Reporting" » click Storage » click "Clear Cache".
4. Check Spotlight app permissions. If any of these permissions required to use your device's features are disenabled, Spotlight might not work.
5. Uninstall and reinstall Spotlight. If nothing else has worked, completely uninstall Spotlight then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Spotlight not working

2. Fix Spotlight Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Spotlight be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Spotlight not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Spotlight may not be able to connect to the Internet when running in the background.