Contact RXNT Customer Service

Why should I report an Issue with RXNT?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RXNT to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Cut most of the original review for an update (limited characters per response): installed the adroid app to a samsung chromebook pro (because the web version didn't work so support eventually recommended that); it too does not openWas working great but now it is crashing often in the middle of me writing a med order.It makes it easy, especially for controlled substancesClunky, poorly reproducible and wasteful of my time & $$$.

2. Think you can find a better one? Dream On! Most are actually worse than this one!WORST app for prescriptions I've ever used!!! Most of the time it doesn't send the script like it's supposed to the pharmacy and medications placed in Matrix are supposed to transfer to their system and they don't, it's not user friendly at all!!Multiple bugs.

3. And being able to manage prescriptions from anywhere is great; I'm not sure how practices manage without having that easy access.I just survived my first full year in 2022 practicing as the solo owner, doing televisits and mobile visits.

4. At that time, the group that I was with I was really the only physician working, and we did have electronic medical record system, however it was through some other type of software.

5. This app often results in delays in getting end-of-life pain medications to patients.Works well especially in the app, there is an online browser version too but not quite as quick.

6. I'm familiar with many of these prescribing apps and all of them are following the same game plan: get a cheap buggy barely functional app out there and then crank the money machine with smoke and mirrors.

7. They wanted paper rx's, telemed Rxs, but now they want fax to verify.Customer service is terrible unless you like spending hours on the phone and no options for help on the weekends.

8. Have it installed on a Pixel and the fingerprint recognition is such an awesome, time-saving improvement for logging in multiple times per day.

9. User-friendly and portable—well worth the time and effort to learn how to use it properly.

10. The newest version (5.4) seems to have made upgrades to stability.

11. I was first introduced to RXnt in 2016 at one of my previous jobs.

1. Fix RXNT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RXNT: Restarting the app will resolve most errors.
2. Update the RXNT App. Here is how:
   1. On Android goto PlayStore » Search for "RXNT" » Open RXNT » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RXNT » click "UPDATE".
3. Clear RXNT app cache: Clearing cached data will force your app to retrieve the latest data directly from RXNT servers.
   1. On Android, goto Settings » Apps » Select "RXNT" » click Storage » click "Clear Cache".
4. Check RXNT app permissions. If any of these permissions required to use your device's features are disenabled, RXNT might not work.
5. Uninstall and reinstall RXNT. If nothing else has worked, completely uninstall RXNT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RXNT not working

2. Fix RXNT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RXNT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RXNT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RXNT may not be able to connect to the Internet when running in the background.