Contact myAir Customer Service

Why should I report an Issue with myAir™ by ResMed?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ResMed to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can also download a therapy summary report to keep for your records or share with your healthcare provider. myAir integrates with Apple Health and Health Connect to display the health data you track alongside your ResMed therapy data.

2. It guides you through therapy and connects you to the support you need, when you need it. myAir offers tailored coaching, tips and videos to increase your comfort and success.

3. The app also offers a Library of helpful videos and guides that show you how to set up your specific AirSense or AirCurve machine and ResMed mask, as well as how to get comfortable on therapy.

4. The Personal Therapy Assistant* feature provides interactive voice-guided instructions to help you set up your equipment and fit your mask. myAir\'s Test Drive* feature helps you get comfortable with therapy using your machine at different levels of air pressure.

5. Getting used to therapy can take a little time, but with the right support you can enjoy a great night\'s sleep. myAir acts like your personal sleep coach.

6. With myAir, you can easily access your daily sleep therapy data to monitor your therapy progress.

7. With regular check-ins*, myAir proactively prompts you to see how your therapy is going and provides coaching if you have problems.

8. If you have a myAir account, and a compatible Samsung® Galaxy™ Watch, you can install the myAir smartwatch app to see your myAir data. *Feature available only with an AirSense 11 machine.

9. With your prior consent, myAir also shares your therapy insights with your healthcare team* so they can be more connected to your care.

10. Take charge of your sleep therapy success with myAir™, an exclusive app available to ResMed AirSense™ and AirCurve™ users.

11. Note: myAir is available only for ResMed AirSense and AirCurve machines with built-in wireless connectivity.

1. I did go out of town and my signal was not great, but that location allowed me to still see them during a previous visit as well as being back home.I've been using this app for almost a full calendar year with no problems, as of 6/4/23, it stopped recording data and states it "hasn't received data from your machine for some time".

2. It seldom ever matches the readout on the cpap display, and when it DOES choose to display data, it takes FOREVER to upload it after the machine had been turned off.

3. finished for the night.The data is sparse compared with what other sleep-tracking apps record, and it's unnecessarily slow at syncing data (especially since it's already on the device itself & you can connect via Bluetooth).

4. What's the point of a Bluetooth connection if it can't sync data between the CPAP and app locally?App was working great the first week I used it.

5. None of the numbers match what the machine says, so i have ZERO faith in the accuracy of this data.

6. I do appreciate the guidance and data included in the app, though.Worked great, could have been better.

7. My expectation must've been too high for the experience.Originally my app was working with little to no issue, sometimes it takes a bit for my machine to show recent results.

8. $2000 for a machine from which I cannot get data is leaving me incredibly frustrated.

9. For 2 days I have been unable to download data.

10. It has been several days and the remaining data was never uploaded.

11. Today in particular the app has an unusual lag in data, but in general - the app itself should better prepare users for the usual 1-hour delay and should include a notice when service or app changes may cause further delays.

1. Fix myAir Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myAir: Restarting the app will resolve most errors.
2. Update the myAir App. Here is how:
   1. On Android goto PlayStore » Search for "myAir" » Open myAir™ by ResMed » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myAir » click "UPDATE".
3. Clear myAir™ by ResMed app cache: Clearing cached data will force your app to retrieve the latest data directly from myAir servers.
   1. On Android, goto Settings » Apps » Select "myAir™ by ResMed" » click Storage » click "Clear Cache".
4. Check myAir app permissions. If any of these permissions required to use your device's features are disenabled, myAir might not work.
5. Uninstall and reinstall myAir. If nothing else has worked, completely uninstall myAir then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myAir not working

2. Fix myAir Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myAir be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myAir not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myAir may not be able to connect to the Internet when running in the background.