Contact Renogy DC Home Customer Service

Why should I report an Issue with Renogy DC Home?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Renogy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. devices, share your DIY solutions in the community, and learn more about the solar energy from Renogy users worldwide. ○ Keep track of battery levels, remaining charging times, present voltage, and more. ○ Configure your devices via just a few taps on your phone screen. ○ Apply changed settings to your devices instantly. ○ Share your off-grid living experiences with like-minded individuals. ○ Learn how others design their solar systems on their own. ○ Redeem Renogy products and coupons with your earned points. ○ Purchase Renogy products and solutions at the optimal prices.

1. I am actively trying to write my own software to monitor my Renogy devices since theirs is so bad, but since they also refuse to use open standards or document the protocols they use I'm just going to find a different supplier.I have never seen a more poorly designed app.

2. Yes, an account is useful for your data collection and marketing needs, but it adds no value to users specifically looking to be of grid and certainly isn't necessary for Bluetooth connections.

3. Or a way to export the data to a PC for reporting.There seems to be a lot of focus on this "community" portion of the app when all it really needs to be is a simple hardware monitor.

4. The issue of requiring an internet connection to check your system seems to have been fixed, although most of the information presented is worthless.

5. The only thing this app needs to do is connect to the devices, display current, and historical data.

6. The problems I've noticed are that the estimation for the battery is very wrong and that definitely needs work but I bought a shunt and that has worked wonders.

7. I'm not sure the app shows the correct charge level from solar, as the home screen and device screen show different numbers.

8. Even when you do log in, the connection with the bt-2 is unreliable, it may work fine for weeks and then stop working entirely until you fiddle with everything for a bit.

9. After the latest update, I have to leave my trailer at the lake and find cell service, leave the app open and run back to the trailer to connect to the controller.

10. It is of no value other than seeing "present status." I have gone back to the old software because of the security issues.

11. Without a renogy inverter and smart battery the app is largely unusable besides checking your panel.

1. Fix Renogy DC Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Renogy DC Home: Restarting the app will resolve most errors.
2. Update the Renogy DC Home App. Here is how:
   1. On Android goto PlayStore » Search for "Renogy DC Home" » Open Renogy DC Home » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Renogy DC Home » click "UPDATE".
3. Clear Renogy DC Home app cache: Clearing cached data will force your app to retrieve the latest data directly from Renogy DC Home servers.
   1. On Android, goto Settings » Apps » Select "Renogy DC Home" » click Storage » click "Clear Cache".
4. Check Renogy DC Home app permissions. If any of these permissions required to use your device's features are disenabled, Renogy DC Home might not work.
5. Uninstall and reinstall Renogy DC Home. If nothing else has worked, completely uninstall Renogy DC Home then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Renogy DC Home not working

2. Fix Renogy DC Home Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Renogy DC Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Renogy DC Home not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Renogy DC Home may not be able to connect to the Internet when running in the background.